6.1 Cancellation by customer
Before the travel date, if this booking is cancelled by the customers, payment is non-refundable.
*For this Flexi deal, this booking is fully transferrable to friends or family of the passengers in case the passengers cannot travel. Passengers need to inform Tweet World Travel at least 7 days prior to departure in case the booking needs to be transferred to other passengers.
After the trip has commenced, we are unable to refund any amount for unused service due to your unwillingness to participate, early departure, late arrival, or missed days on tours.
Tweet World Travel encourages its customers to purchase comprehensive travel insurance for your travel arrangement
6.2 Cancellation by Tweet World Travel
Tweet World Travel reserves the right to cancel or vary the tour 30 days prior to departure. If your booking is cancelled or varied prior to departure due to unforeseeable circumstances such as, but not restricted to, severe weather conditions or force majeure, Tweet World Travel will offer either:
- an alternative guaranteed travel date for your travel package up to December 2021
- credits of your entire payment for future travel to any destinations that Tweet World Travel offers in Asia and Europe river cruises, with new travel dates up to 2 years from the date of cancellation.
- Credits can be transferrable to friends or families
6.3 Cancellation by Local Supplier or Third-Party Travel Provider
If the Local Supplier or Third Party Travel Provider changes any part of your booking for reasons beyond its control, for example, if a Local Supplier or Third Party Travel Provider changes its schedules, overbooks, or if there are any changes in applicable surcharges, fees or taxes, we will use every reasonable endeavor to notify you.
If any such changes result in your Travel Product costing materially more or otherwise being materially different, then you may cancel the Travel Product and we refund any monies already paid less any fees charged by us under these terms and conditions and by the Local Supplier or Third Party Travel Providers under the terms and conditions you agreed with them.