BEST OF VIETNAM AND CAMBODIA TOURS

HANOI - HALONG BAY - SA PA - HUE - HO CHI MINH CITY - MEKONG DELTA - SIEM REAP - PHNOM PENH

Vietnam and Cambodia are renowned for their natural beauty, ancient architecture, and unique cultures. This immersive journey of discovering several of the world’s greatest treasures, behold spectacular scenery, learn about Vietnam and Cambodia cultures.

On our 15 Days Vietnam & Cambodia Tours beginning your journey in Hanoi and traveling to northern highland Sapa via overnight train. Stay overnight on a junk boat in the UNESCO World Heritage site of Ha Long Bay, before traveling to central of Vietnam to discover Hue, Hoi An. Join in a fun traditional Vietnamese cooking class. Explore Cu Chi tunnels, a remnant of the Vietnam War. Visit the unique Cai Be floating market in Mekong Delta before exploring the temples of Angkor Wat, Angkor Thom and your trip will end in Phnom Penh.

Trip code : TW4215B

Duration : 15 days

Destination : Vietnam

Travel Dates : 2021/2022

  • Enjoy a personalised experience in our small group touring Vietnam and Cambodia with a maximum of 16 passengers per vehicle
  • Explore Cu Chi tunnels, a remnant of the Vietnam War
  • Experience boating in Mekong Delta
  • Visit the unique Cai Be floating market
  • Stay in the picturesque city of Hanoi
  • Discover the UNESCO World Heritage site of Ha Long Bay
  • Stay overnight in Ha Long Bay on-board cruise ship
  • Explore Vietnamese history, war, military and art museums
  • Interact with local people and culture
  • Be amazed at Angkor Wat, Angkor Thom
  • Explore a floating village in Cambodia
  • Experience the city of Phnom Penh 
  • Shop at the Russian market for bargains galore
 

arrive by International flight of your own arrangements. You will be met by your English speaking tour guide and transferred to your hotel with time to relax after a long flight. We will then meet in the hotel foyer for a welcome dinner in a local restaurant.

Today we drive to Ho Chi Minh Complex where we will spend time visiting Ho Chi Minh’s mausoleum, his former stilt-house residence, the Presidential Palace, the Ho Chi Minh museum and one pillar pagoda. Also visit the Temple of Literature which was originally built as a temple to Confucius, this is the site of Vietnam’s first university dating back to 1070.

In the afternoon, we will visit the Museum of Ethnology, which is widely acknowledged as the best in the country and has an extensive display dedicated to Vietnam’s 54 Ethnic minority peoples. We will then wander around the city by car to see the real life of Hanoian as well as the difference parts the city.

Following this we will take one-hour cyclo around the Old Quarter, known as the 36 streets, this bustling area of narrow streets is home to literally thousands of small businesses and shopkeepers. We will also have the opportunity to enjoy the unique Water Puppet show. Hear the Vietnamese traditional instruments and singing from the live musicians who play throughout the show.

Pick-up at hotel and start the 3 hour-and-a-half drive to Halong Bay. Embark on our cruise ship and enjoy lunch cruising along the limestone islands of Fighting Cock, Dog Rock and Incense Burner. Visit Amazing Cave. Stop at Titop Beach. Swim or just relax as the sun starts to set.

Enjoy cooking class back on the cruiser. Dinner is served. Socialize with other guests or just laze around. Overnight on board.

Breakfast at sunrise and choose from swimming, exercise or a photo hunt followed by kayaking and a visit to Luon cave before heading back to the Harbor.

Disembark Calypso Cruiser and transfer back to Hanoi. At around 20:00 we transfer to Hanoi Railways station for our night train to Sapa.

DAY 5

The train arrives at the Lao Cai train station at approximately 06:00. There will be a vehicle waiting to transfer us to Sapa. Driving to Sapa is only 38km but it takes around one hour to make our way up the mountains. Once at Sapa, we will check into the hotel .

After freshening up and having breakfast we are ready to explore the town. We embark on a lovely walking tour to the hill tribe village of Cat Cat, home of the H’Mong hill tribe minority people.

As we walk to the villages nestled in the valley below Sapa we will meet some of the local minority people on their way to and from Sapa. Here we have the opportunity to share cultural experiences with families that live in the area. Overnight in Sapa.

After breakfast we will embark on a lovely trek that will take us along buffalo paths and trails and through several hills tribe villages Chai & Ta Van, home to Black H’mong, and Dzay people.

This is an absolutely spectacular walk through stunning scenery inhabited by some of the friendliest people we can meet. Once on the valley floor we can really appreciate the wonderful scenery that surrounds us. The walls of the valley are covered with multi-layered rice terraced fields and scattered villages.

Return to Sapa and then to Lao Cai railway station by car. The guide sees us off there and we board the train for Hanoi.

Transfer via: Domestic flight – our arrangements. Arriving in Hanoi in the early morning (4:30AM), we transfer to a local restaurant to relax and enjoy breakfast then transfer to the airport for our short flight to Hue. Arriving in Hue, we are welcomed and transferred to our hotel. Relax for the rest of the day.

In the evening, we will enjoy our Royal Dinner at a Royal restaurant in town. Overnight in Hue.

Hue is known as an ancient Capital city of many original historical vestiges. There are more than 100 architectural works that reflect the life of Emperors and Mandarins under Nguyen’s reign. Situated in the middle of the hills on the Southern Bank of Perfume River are very beautiful tombs of Nguyen Kings.

Our tour starts at 08:00 at the lobby of the hotel. We will be met and transferred to the Wharf where we will cruise along the Perfume River to visit:

- Thien Mu Pagoda (The Heavenly Lady pagoda), from here we will have a good view of Perfume River and surroundings.
- Tu Duc King’s tomb, which is one of the most beautiful works of Royal Architecture of the Nguyen Dynasty. The tomb lies in a boundless pine forest.

We will then transfer back to the city for lunch at a fine local restaurant. In the afternoon, we will visit the Citadel, the Forbidden Purple City and Dong Ba market. Tour ends at around 18:00.

Today we transfer back to Hue airport for our included short domestic flight to Ho Chi Minh City.

On arrival we will visit the Reunification Palace, the former Presidential Palace for the president of the South of Vietnam. Then we will visit the War Remnant Museum, where you can see countless artifacts, photographs and pictures about the second Indochina war. Before lunch we will stop at Notre Dame Cathedral and Old Post Office, a good place to get some shots of the biggest city in Vietnam.

Our delicious lunch will be served at a nice restaurant in the central city. In the afternoon we will visit Ben Thanh market, Cho Lon, Chinese town and market. Here you can experience our Vietnamese Southern daily life.

We depart from Ho Chi Minh City at 7:00am to get the full view of Cai Be floating market and  see how people of the lower Mekong Delta do business on the water. We then cruise through the lush green vegetation of the canals to an orchard, where we are treated to a delicious lunch complete with tropical fruits.

After lunch we keep on cruising along the river to see the peaceful tranquil life of villagers, admire the marvellous natural setting of the Mekong Delta region. At 15:00 the boat will arrive at the Vinh Long Markets for us to take a look around. On the way back to Ho Chi Minh we will visit Bonsai Garden.

Arrival at your hotel in the late afternoon.

Today we take an included international flight to Siem Reap. Upon arrival you will be met by our local guide at the airport, then be transferred to the hotel for check in and to relax for the day. Overnight in Siem Reap.

Early this morning we will enjoy the beautiful sunrise at Angkor, then return to our hotel for breakfast. after breakfast we will visit Angkor Thom, beginning with the portal South, designed by Jayavarman VII, the last king of Angkor who has been a great builder. Angkor Thom is located in the middle of Angkor which is surrounded by a moat and a powerful wall late rite (Dey Kraham) of three square kilometers to one side. There are a lot of temples located in Angkor Thom complex as Bayon, Baphoun, elephant terrace and the Terrace of leper king. We will then continue to Ta Prohm (Jungle temple) built for king’s mother in the late 12th century.

In the late afternoon we will start out exploring Angkor Wat. Angkor Wat, classified as World Heritage by the United Nations Education, Scientific and Cultural Organization (UNESCO), with its soaring towers and its extraordinary bas-reliefs. It is one of the most extraordinary monuments ever conceived by the human spirit, built in the 12th century in honors of Vishnu. Angkor Wat, formed a rectangle of 1500 metres by 1300, covers an area of almost 200 hectares to include the supervision of watersheds ditches 190 meters wide. Within these, the wall encloses an area of 1025 metres on 800, or 82 hectares is the largest monumental Group of Angkor. We climb Phnom Bakheng hill for Sunset. Overnight in Siem Reap.

After breakfast we will start our exploration of Banteay Srei “Citadel of Women”, dedicated to Shiva, whose architecture and sculptures of pink sandstone present a masterpiece of art.

In the afternoon we will enjoy Tonle Sap Lake, Asia’s largest inland lake also the biggest harvest fresh water fish in the world, which swells to ten times its normal size during the wet season. Here we have a two-hour boat trip observing how local people go about their daily lives.

During the boat trip we stop to visit a bird garden and a fishing farm, and also our boat driver will stop for us to visit the floating school which is where a lot of the poor children study, and they are the fisherman’s children.

Overnight in Siem Reap

This morning we will take a speed boat to Phnom Penh capital and the journey will take approximately 6 hours. Our cruise will pass many floating villages and other activities taking place on this largest lake in South-East Asia.

In the afternoon we will drive 16km south-west of Phnom Penh to visit Cheong Ek known as the killing field during the Khmer Rouge regime. We will then return to Phnom Penh to visit Toul Sleng Museum which is a former high school after Khmer Rouge came to power and then they turned it into a prison that most of people now call Genocide Museum or S21. We will then enjoy our time in the Russian Market and along the river front for a nice drink on the FCC roof top with a nice view of Phnom Penh and sunset over the French colonial buildings. Overnight in Phnom Penh.

Transfer via: International flight of your own arrangements. This morning you will have free time to do some shopping or have a leisurely breakfast. We will spend the afternoon visiting the Royal Palace and the National Museum as well as to learn more about the pre-Angkor period, Then we will transfer you to the airport for your flight out of Cambodia.

***Important Note***

For operational reasons and passenger safety, Tweet World Travel and its suppliers reserve the right to change, vary, modify or cancel any itinerary or arrangement in relation to the tour/cruise as considered necessary.

BEST OF VIETNAM AND CAMBODIA TOURS

FIRST-CLASS SERVICE

  • 24/7 local assistance and travel guidance
  • Breakfast in bed on selected days
  • Airport Meet-and-Greet welcome service with local tour guides
  • Guaranteed departures with Just Two Guests
  • Small group with maximum 16 guests
  • A unique "local-host" experience exclusively offered by Tweet World Travel

VISAS

  • Vietnam, Cambodia

FLIGHTS

  • International flight from Hanoi to Siem Reap
  • Domestic flight within the tour in Vietnam

CRUISES

  • 1-night onboard the 4-star Cruise in Halong Bay 

ACCOMMODATION

  • Stay at excellent hand-selected high-quality 4-star accommodation in central location or adjacent to monuments or strategically at the edge of a wilderness.  

SIGHTSEEING

  • Entrance fees at monuments
  • Comprehensive sightseeing as per itinerary 
  • All local government fees & tax

TRANSPORTATION

  • Arrival and departure airport transfers in private air-conditioned vehicles 
  • Return train tickets from Hanoi to Lao Cai, sleep in 4-berth cabin
  • All touring in air-conditioned vehicles
  • Locally based professional drivers 

TOUR GUIDE & TOUR LEADER

  • English-speaking local tour guides who live and breathe the destination – they will bring your itinerary to life
  • For group of more than 10 people, on top of local tour guides, we will provide an experienced tour director. He or she will oversee your entire journey, accompany you every day and connect you to the people, places and encounters in a way you’ll never forget.

MEALS

  • Welcome & Farewell Dinner
  • A Unique & Varied Dining Experience 
  • Full Breakfast Daily; Select Lunches and Dinners (B=breakfast; L=lunch; D=dinner)

 

Please contact us for alternative travel dates, if our travel date above does not suit you.

Tweet World Travel specialises in professionally designing and customising private tours, ensuring your holiday is tailored to suit your every need.

Your Vietnam and Cambodia visas are included in our tour and we act on your behalf to apply for the visas, all necessary documents relating to your visa application will have to be provided to us at least 90 days before your departure. If you fail to provide the necessary documents before 90 days prior to your departure, we will not be held liable for your visa application. 

The visa fee included in our tour is not refundable in any circumstances. 

Important Note:

·       All travellers must have a valid passport for international travel and most countries require at least 6 months validity from the date of return and some countries require a machine‐readable passport.

·       If you provide all necessary documents relating to your visa application in less than 90 day before departure, an additional fee of $120 per person will incur. 

·       It is your sole responsibility for any fines, penalties, payments or expenditures incurred as a result of such documents not satisfying the requirements of those authorities

·       Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such an event occurs, we won’t be liable, and the travellers will be deemed as “no-show”. Please check our term and condition for a ‘’No-show” penalty.

GENERAL TERMS & CONDITIONS

  1. DEFINITIONS

This Term & condition sets out how Tweet World Travel Pty. Ltd. (ACN 608 371 277) and its subsidiaries all their brands, including but not limited to Tweet World Travel, Tweet World Cruises, Worldwide River Cruises, Asia School Tours, Tweet World Tours; Asia Online Tours, Croisi Cruises (collectively referred to in this document as "Tweet World Travel”, "we" "our" or "us") in these booking terms and conditions shall mean Tweet World Travel. These terms and conditions apply to bookings you make with our consultants (in-store, on our websites, over phone or by email); with your own travel agents, as well as online bookings you make on our websites. Please make sure your travel agent or our consultant advise you of our terms and conditions.

Please read the following terms and conditions carefully. You must not make any bookings unless you understand and agree with the following terms and conditions.

  1. AGREEMENT BETWEEN USER AND TWEET WORLD TRAVEL

The services of Tweet World Travel are offered to you on the condition of your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the Tweet World Travel constitutes your agreement to all such terms, conditions, and notices.

  1. MODIFICATION OF THESE TERMS OF USE

Tweet World Travel reserves the right to change the terms, conditions, and notices under which the services of Tweet World Travel are offered, including but not limited to the charges associated with the use of the Tweet World, without notice.

  1. BOOKING TERMS & CONDITIONS

1. BOOKING

Passenger names must be provided exactly as per passport at the time of booking. Any spelling corrections made after a deposit is paid must be sent in writing and will incur additional fees, including any ticket/voucher re‐issue fees and any suppliers’ re-issue fees.

After a booking is made, customers / travel agents need to send a scan copy of the travellers/passengers’ passport together with a Passenger Information Form. If these required documents are not received within 3 working days, the respective booking will be void.

Tweet World Travel reserves the right to correct any errors in rates quoted/invoice or calculated, or any omissions made at any time during your booking. Any verbal quote given is an indication only of the final price and is subject to confirmation in writing. Even once payment has been paid in full but an error in price has been found, Tweet World Travel reserve the right to correct any error.

Tweet World Travel reserves the right to modify the price in case of exchange rate fluctuation while we provide a quote or make a booking for you. We continue to modify exchange rate even after your booking is made. The price is only guaranteed only when a booking is confirmed and a deposit is already paid.

Tweet World Travel’s online websites, including but not limited to its online B2B Agent Portal and its websites listed below, show live availability of its tour and cruises, and the price is updated daily according to the exchange rate. The price is only guaranteed only when a booking is confirmed, and a deposit is already paid.

Tweet World Travel’s websites include:

Tweet World Travel acts as a co-ordinator and books your holidays with one or several Third-party providers (Airlines, Cruise Company, Transfers, Third-Party Providers). Once booked with Tweet World Travel to utilise Third Party Provider’ service, you also agree and are bound to their terms and conditions.

1.1 Deposit

  1. Worldwide River Cruises
  • You will be required to pay deposit of 30% total price after booking is confirmed.
  • Deposit due date is specified within your invoice / booking confirmation. If the deposit is not paid by the specified due date, your booking will be cancelled.
  • If you cancel your cruise booking at any time, an amount of $450 per person from your deposit is non-refundable, or depends on each package's terms & conditions

Any booking valued at or less than $1,900 must be paid in full amount after booking is made. All airfares must be paid in full at the time of booking.

  1. Asia Tours

You will be required to pay deposit after booking confirmation:

  • Private Tours or Group Tours is $500 Per Person
  • Large Groups (more than 15 people) / School Tours is $700 Per Person
  • Short packages, shore excursion, hotel etc. is $250 Per Person

Deposit due date is specified within your invoice / booking confirmation. If the deposit is not paid by the specified due date, your booking will be cancelled.

If you cancel your booking at any time, your deposit is non-refundable, or depends on each package's terms & conditions

Any booking valued at or less than $1,000 must be paid in full amount after booking confirmation. Some airfares or services must be paid in full at the time of booking.

c. Receipt of Deposit

By sending/paid a deposit the customers/ travel agents acknowledge that the terms and conditions are fully understood, and agree to be bound by the terms, conditions and responsibilities set forth.

The customers/travel agents also acknowledge and agree that:

  • All persons are fit and physically able to partake unaided in their chosen activities/packages/tours /cruise etc. as outlined in the itinerary.
  • All parties acknowledge the physical demands and hazards involved in the tour or cruise they will be undertaking and have chosen to participate at their own risk.
  • It is your responsibility to notify us of any dietary requests/requirements. we will do our best to meet your request/requirements, however, cannot guarantee that it can always be accommodated.
  • All parties understand that any medical or dietary information provided to us does NOT, under any circumstances, make Tweet World Travel liable if a particular condition exacerbates while on tour or cruise which might affect their ability to participate in any portion of the tour or cruise
  • Our products DO NOT include Travel Insurance. We strongly recommend that you purchase travel insurance for your trip.
  • You need to provide us your Travel Insurance details upon booking, or at least before 30 days prior to your departure. If you do not have travel insurance prior to your departure, we retain the rights to refuse boarding/joining our tours or cruises. We might refund/provide travel credits for you, less any unrecoverable fees including but not limited to admin fees, visas fees, other suppliers’ cancellation fees. We won’t be held liable for any costs associated with this matter.

1.2 Final balance

  1. Worldwide River Cruises

The final balance will be due 110 days before the departure date. If the outstanding payment is not received by the due date, your booking will automatically be cancelled. Then the cancellation rate will be applied. The cancellation terms are specified in your invoice/booking confirmation.

  1. Asia Tours

Outstanding balance depends on the type of service you are undertaking:

  • For our tours/packages or other products, outstanding balance is due 65 days before departure. If the outstanding payment is not received by day 65, your booking will automatically be cancelled. The deposit is non-refundable.
  • For large group tours and school tours, outstanding balance is due 90 days before departure. If the outstanding payment is not received by day 90, your booking will automatically be cancelled. The deposit is non-refundable.

2. PAYMENT

  • All airfares must be paid in full at the time of booking confirmation
  • Deposit will due immediately or as specified in your invoice/booking confirmation
  • Final balance will be due before 65 days or 110 days before departure date, as specified in your invoice/booking confirmation

        You can make a payment via Enett, Bank Transfer, Credit Card, Paypal

Credit Card Fee

The following Card Fees apply:

  • Visa Credit Card - 1.8% fee and MasterCard Credit Card ‐ 1.76% fee applies.
  • American Express (Amex) ‐ 2.8% fee applies.
  • Paypal – 2.6%
  • For late payment or urgent bookings, please notify us via email at payments@tweetworldtravel.com.au

3. LATE OR URGENT BOOKING

Any booking made within 110 days before departure will require payment in full immediately when the booking is confirmed.

Bookings made less than 60 days prior to departure will incur a late booking fee of $120 per person and must be paid along with the final payment at the time of booking.

4. AMENDMENTS FEES

After bookings are deposited, any amendment has to be requested in writing and incurs $99 fee per person, plus any additional costs and administrative expenses incurred in arranging the alteration.

Alterations will be made at our discretion and may not always be possible.

5. SAFETY NET PROTECTION 

5.1 Safety Net Protection

  • Safety Net Protection is not included in our tour/cruise packages. If you wish to purchase safety net protection, an additional fee of $95 per person will occur. This is only valid for one-time use (claim).
     
  • Safety Net Protection enables passengers to amend their tour and/or river cruise 30 days prior to departure, to another tour/cruise on the same destination departing in the same year (once only) without incurring cancellation charges or penalties from Tweet World Travel. The new tour must be at the same cost or higher, but cannot be at lower cost than the initial tour booked. If the passengers choose the higher cost option, then the additional difference amount must be paid. However, no modifications shall be accepted less than 30 days prior to departure.
     
  • Safety Net Protection is payable immediately at the time of making deposit payment. Once purchased, Safety Net Protection is not refundable  
     
  • Safety Net Protection does not apply for airfares, or third-party fees and charges.
     
  • Safety Net Protection allows for amendment ONLY, not cancellation.

6. TRAVEL VOUCHER

Travel voucher will be issued and sent to customers/travel agents from 15 -30 days prior to departure. Make sure the travellers have obtained our travel voucher before travelling.

If the traveller travel without our provided travel voucher, they might be denied embarking/joining our services. It is your responsibility to contact us or your travel agents to obtain all necessary travel documents. If our services are booked by the travel agents, it is the travel agents’ responsibility to collect travel vouchers and any necessary documents and provide that to the travellers.

Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking/your customers’ booking. If there is any unbooked services / mistakes, you have to contact us or your travel agents immediately to rectify. Once the traveller already embark our cruise or join our tour at the destination, we are not liable for any unbooked services / mistakes.

It is the customers/travel agents’ responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occur, we won’t be liable and the travellers will be deem as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.

Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.

  1. CANCELLATION

Please check with your travel agents / our consultant before cancelling or amending a Travel Product. In certain circumstances, some Cruise Company, Airlines or Third-Party Travel Provider may charge cancellation fees up to 100% of the Travel Product’s prices as per their terms and conditions.

Tweet World Travel acts as a co-ordinator and book your holidays with one or several Third-party providers, and you are subjected to their terms and conditions specified.

For a specific tour / cruise package, a separate cancellation policy might be set out and applied to your booking.

 Please see the below for our general cancellation policy.

1. WORLDWIDE RIVER CRUISES

1.1 Cancellation by customer

1.1.1 For Tweet World Travel’s Charter ship or Allotment with other Cruiseline

Before the travel date, the following fees will be applied:

  • Cancel at any time: $700 per person is non-refundable
  • From 110 days to 91 days before departure: 45% of total price
  • Between 91 and 61 days prior to departure: 55% of total price
  • Between 61 and 45 days prior to departure: 65% of total price
  • Between 45 and 35 days prior to departure: $75% of total price
  • Within 35 days prior to departure: 100% of total price
  • Any 'no show' – 100%

After the trip has commenced, we are unable to refund any amount for unused services due to your unwillingness, early departure, late arrival, or missed days on cruise.

If your cruise package includes international/domestic flights the airlines cancellation policies will be apply.

1.1.2 CroisiEurope River Cruise

The below terms apply to any respective CroisiEurope booking. These terms may be changed according to CroisiEurope’s terms without notice.

A. Costs of cancelling CroisiEurope River cruises & Coastal cruises:

  • More than 63 days before the date of departure: $450 per person
  • From 63 to 54 days: 40% of the total amount of the package
  • From 53 to 33 days: 50% of the total amount of the package
  • From 32 to 23 days: 60% of the total amount of the package
  • From 22 to 5 days: 75% of the total amount of the package
  • 48 hours from the departure: 100% of the total amount of the package

 B. Costs of cancelling CroisiEurope - “Nouvel An” and “Carnaval de Venise” river cruises:

  • More than 63 days before the date of departure: $450 per person
  • From 63 to 54 days: 40% of the total amount of the package
  • From 53 to 33 days: 50% of the total amount of the package
  • From 32 to 23 days: 75% of the total amount of the package
  • From 22 days from the departure: 100% of the total amount of the package

C. Costs of cancelling cruises on the Mekong, Volga and in Southern Africa:

  • More than 93 days before the date of departure: $450 per person
  • From 93 to 64 days: 35% of the total amount of the package
  • From 63 to 34 days: 50% of the total amount of the package
  • From 33 to 23 days: 70% of the total amount of the package
  • From 22 to 7 days: 80% of the total amount of the package
  • From 6 days from the departure: 100% of the total amount of the package

1.2  Cancellation by Tweet World Travel

For group set departure, if the minimum number of the group is not reached, we reserve the right to cancel or vary the cruise 110 days prior to departure. If this event occurs, an alternative guaranteed travel date will be offered. Should these options not be acceptable by you, Tweet World Travel will offer travel credits to be used up to 24 months less visa cost, fuel surcharge and any other cancellation fees levied by airlines and other third parties.

If a booking is cancelled or varied prior to departure due to unforeseeable circumstances such as, but not restricted to, severe weather conditions or force majeure, Tweet World Travel will either change your travel arrangements as reasonably practicable to ensure your safety and invoice you for any additional costs. Tweet World Travel will offer credits to any unused part of your holiday package for future travel up to 24 months.

During your cruise, in the event of strike, bad weather, or force majeure conditions endangering the operation of the vessel safely or extraordinary circumstances, Tweet World Travel may at all times and without notice, advance or delay a departure or a stopover or, if need be, change ports of call, and may not be held responsible in the event of cancellation, earlier or later departure or arrival, modification or substitution. Tweet World Travel will offer credits to any unused part of your holiday package for future travel up to 24 months. Tweet World Travel will not be liable to any additional associated costs incurred to the travellers whatsoever.

Force majeure events are beyond our control, including but not limited to war, civil disobedience, terrorism, insurrection, accident, explosion, sickness, epidemic, pandemic, fire, floods, severe weather, acts of God, acts of Government, alteration or cancellation of scheduled air services, accidents to or failure of machinery or equipment or industrial action.

1.3 Cancellation by Cruise Company or Third-Party Provider

Tweet World Travel acts as a coordinator and books your holiday with Third Party Travel Providers (Cruise company, airlines, local supplier, transfer service etc.) and is subjected to their particular terms and conditions.

If the Cruise Company, Airlines, Local Supplier or Third Party Travel Provider changes any part of your booking for reasons beyond its control, for example, if a Cruise Company or Third Party Travel Provider changes its schedules, overbooks, or if there are any changes in applicable surcharges, fees or taxes, we will use our reasonable endeavours to notify you.

If any such changes result in your Travel Product costing more or otherwise being materially different, then you may cancel the Travel Product. Depending on each particular suppliers’ policies and terms & conditions, it may results in a monetary refund to you or travel credits to use in the future. The refund/credits will less any fees charged by us under our terms and conditions, and by the Cruise Company, airlines, local suppliers or Third party travel provider’s terms and conditions that you agreed with.

Our fee may cost up to 10% of the total price that you have paid for your Travel Product to Cruise Company, Airlines, or Third Party Travel Provider.

Please check with your travel agents/ our consultant before cancelling or amending a Travel Product in these circumstances as some Cruise Company, Airlines, Local Suppliers or Third Party Travel Providers may charge cancellation fees up to 100% of the Travel Product’s prices as per their terms and conditions.

2. ASIA TOURS

2.1 Cancellation by customer

Before the travel date the following fees will be apply:

Tours/ Packages

Large Group Tours & School Tours

(More than 15 people)

65 days or more before departure – loss of deposit

90 days or more before departure – loss of deposit

64‐40 days before departure – 55%

89‐79 days before departure – 65%

39‐31 days before departure – 75%

78‐61 days before departure – 85%

Within 30 days of departure – 100%

Within 60 days of departure – 100%

Any 'no show' – 100%

Any 'no show' – 100%

 

After the trip has commenced, we are unable to refund any amount for unused services due to your unwillingness, early departure, late arrival, or missed days on tours.

If your tour/package includes international/domestic flights the airlines cancellation policies will be applied.

2.2 Cancellation by Tweet World Travel

For group set departure, if the minimum number of the group is not reached, we reserve the right to cancel or vary the tour 110 days prior to departure. If this event occurs, an alternative guaranteed travel date will be offered. Should these options not be acceptable by you, Tweet World Travel will offer travel credits to be used up to 24 months less visa cost, fuel surcharge and any other cancellation fees levied by airlines and other third parties.

If a booking is cancelled or varied prior to departure due to unforeseeable circumstances such as, but not restricted to, severe weather conditions or force majeure, Tweet World Travel will either change your travel arrangements as reasonably practicable to ensure your safety and invoice you for any additional costs. Tweet World Travel will offer credits to any unused part of your holiday package for future travel up to 24 months.

Force majeure events are beyond our control, including but not limited to war, civil disobedience, terrorism, insurrection, accident, explosion, sickness, epidemic, pandemic, fire, floods, severe weather, acts of God, acts of Government, alteration or cancellation of scheduled air services, accidents to or failure of machinery or equipment or industrial action.

During your tour, in the event of strike, bad weather, or force majeure conditions endangering the operation of the tour safely or extraordinary circumstances, Tweet World Travel may at all times and without notice, advance or delay a departure or a stopover or, if need be, change destinations, and may not be held responsible in the event of cancellation, earlier or later departure or arrival, modification or substitution. Tweet World Travel will offer credits to any unused part of your holiday package for future travel up to 24 months. Tweet World Travel will not be liable to any additional associated costs incurred to the travellers whatsoever.

2.3 Cancellation by Local Supplier or Third Party Travel Provider

Tweet World Travel acts as a coordinator and book your holiday with Third Party Travel Providers (Cruise company, airlines, local supplier, transfer service etc.) and is subjected to their particular terms and conditions.

If the Cruise Company, Airlines, Local Supplier or Third Party Travel Provider changes any part of your booking for reasons beyond its control, for example, if a Cruise Company or Third Party Travel Provider changes its schedules, overbooks, or if there are any changes in applicable surcharges, fees or taxes, we will use our reasonable endeavours to notify you.

If any such changes result in your Travel Product costing more or otherwise being materially different, then you may cancel the Travel Product. Depending on each particular suppliers’ policies and terms & conditions, it may result in a monetary refund to you or travel credits to use in the future. The refund/credits will less any fees charged by us under our terms and conditions, and by the Cruise Company, airlines, local suppliers or Third party travel provider’s terms and conditions that you agreed with.

Our fee may cost up to 10% of the total price that you have paid for your Travel Product to Cruise Company, Airlines, or Third Party Travel Provider.

Please check with your travel agents/ our consultant before cancelling or amending a Travel Product in these circumstances as some Cruise Company, Airlines, Local Suppliers or Third Party Travel Providers may charge cancellation fees up to 100% of the Travel Product’s prices as per their terms and conditions.

  1. RESPONSIBILITY

Tweet World Travel only acts as an agent for the Suppliers, and sell various travel related products as agent on behalf of, numerous transports, accommodation and other service providers, such as airlines, coach, rail and cruise line operators, as well as all other wholesalers.

Tweet World Travel acts as a co-ordinator for all persons taking these tours in the making of all arrangements for transportation, cruising, touring, sightseeing and hotel accommodation. Our obligation to you is to make travel bookings as your agent on your behalf and to arrange relevant contracts between you and travel service providers. All bookings are subject to the terms and conditions and limitations of liability imposed by each Supplier. It is important for you to obtain and read the applicable Supplier’s terms and conditions as they may limit or exclude their liability to you.

Tweet World Travel does not own, manage, control or operate any transportation vehicle, any hotel or restaurant or any other supplier of services. All receipts, vouchers and tickets are issued subject to the terms and conditions specified by the Supplier and all services are subject to the laws of the country where the services are provided.

Tweet World Travel has no control over, or liability for, the services provided by third parties. We do not control the manner of the Suppliers. We disclaim and will be exempt from liability for anything to do with the supply of such Products.

All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these service providers. Your legal rights in connection with the provision of travel services are against the specific provider and, except to the extent a problem is caused by fault on our part, are not against us. Specifically, if for any reason any travel service provider is unable to provide the services for which you have contracted; your rights are against that provider and not against us.

  1. LIABILITIES

Tweet World Travel (herewith called the Company) acts as a co-ordinator for all persons taking these tours in the making of all arrangements for transportation, cruising, touring, sightseeing and hotel accommodation. The Company does not own, manage, control or operate any transportation vehicle, any hotel or restaurant, any ship or any other supplier of services. All vouchers and tickets issued are subjected to the terms and conditions specified by the supplier and all services are subjected to the laws of the country where the services are provided.

Unforeseeable circumstances such as force majeure, adverse weather, flight rescheduling, hotel overbooking and faults with transportation or road conditions may also have an effect on the tour itinerary after the commencement date. Any decision made in respect of cruise/tour services by independent suppliers, cruiseline operators or airlines to re-route or amend the itinerary due to any of the above or similar circumstances is at the discretion of the cruise/tour service provider. Tweet World Travel shall not be liable for any claim whatsoever arising from such events. We strongly urge all customers to undertake a high level of personal responsibility in order to ensure that possessions, equipment and personal documents are closely monitored and protected at all times. We also strongly advise all customers to purchase appropriate travel insurance to protect you from financial loss and personal injuries in the event of an emergency.

You acknowledge and agree that there are inherent risks involved in participating in the cruise/tour and other activities, including without limitation of possible contact with native flora/fauna, local residents, unforeseen events (force majeure) and travel in remote locations.

By making a booking, you agree to accept all risks associated with the cruise/tour and other activities. You agree to unconditionally release us from all liability, including without limitation in contract and in tort, for any cause or action, including any injury, damage, loss, cost, delay, additional expense or inconvenience caused directly or indirectly as a result of the inherent risks associated with the tour, or any force majeure events or other events which are beyond our control, including but not limited to war, civil disobedience, terrorism, insurrection, accident, explosion, sickness, epidemic, pandemic, fire, floods, severe weather, acts of God, acts of Government, alteration or cancellation of scheduled air services, accidents to or failure of machinery or equipment or industrial action.

If we or our service providers are affected in any way by a force majeure event, we may in our discretion vary or cancel any itinerary or arrangement in relation to the tour as we consider necessary, without incurring any liability to you.

Each service provider is responsible for the part of the cruise/tour and activities it conducts. Service providers are not our agents or employees and are not under our direct control. We therefore do not warrant the performance of any service provider. We do not accept, and you release us from, all liability for any injury, loss, damage, costs or expenses, including without limitation any property damage or personal injury, that you may suffer which arises out of any act or omission of a service provider or operator who provides services in connection with your tour. Any claim that you may have in relation to a service provider should be raised directly with that service provider.

You are responsible for any injury, loss, damage, costs or expenses arising through your own fault. You agree to indemnify us against all actions, proceedings, claims, demands, expenses and costs (including legal costs on a full indemnity basis and whether incurred by or awarded against us) as a result of, or arising in relation to, whether directly or indirectly, your participation in the tour or any act or omission by you in relation to the tour.

To the extent permitted by law, we do not accept any liability in contract, or otherwise for any injury, damage, loss (including consequential loss), delay, additional expenses or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over which we have no direct control. We do not accept any liability for any loss (including consequential loss or any associated costs) caused in case a third party provider becomes insolvent and goes out of business. Any payment already made to the third party provider in such case might be unrecoverable, and no refund will be made.

Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Australian Consumer Law). This liability clause is subject to your rights under the Australian Consumer Law and nothing in these terms and conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010 (Cth).

  1. AGENT RESPONSIBILITIES

It is the travel agents’ responsibility to ensure that all invoice, itinerary details and documentation issued by Tweet World Travel are received and correct and that the customer is aware of amendment and cancellation conditions and other clauses in these Booking Terms & Conditions. Travel agents are also responsible to pass on Tweet World Travel’s Terms & Conditions by the time clients make the booking.

After a booking is made, travel agents need to send a scan copy of the travellers/passengers’ passport together with a Passenger Information Form. If these required documents are not received within 3 working days, the respective booking will be void.

Travel voucher will be issued and sent to travel agents from 15 -30 days prior to departure. Make sure the travellers have obtained our travel voucher before travelling.

If the traveller travels without our provided travel voucher, they might be denied embarking/joining our services. It is your responsibility to contact us or your travel agents to obtain all necessary travel documents. It is the travel agents’ responsibility to collect our travel vouchers and any necessary documents and provide that to the travellers.

Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking/your customers’ booking. If there are any unbooked services / mistakes, you have to contact us or your travel agents immediately to rectify. Once the traveller already embarks our cruise or join our tour at the destination, we are not liable for any unbooked services / mistakes.

It is the travel agents’ responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.

Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.

  1. CLIENT RESPONSIBILITIES

If your domestic and international flights are not arranged by Tweet World Travel, it is your responsibility to advise us your departure and arrival time, or any changes or delays you might encounter.

If you do not notify us in a timely manner, your arranged Airport Transfer Service is not responsible for any missed pick up in those circumstances. If you arrive on a delayed flight and miss your allocated pick up, you will need to make alternative arrangements at your own expense.

If no notification is received from you or your agent, your arranged Airport Transfer Service will pick you up as scheduled and attempt to wait for your scheduled arrival up to 2 hours. If your delay is longer than this waiting period you will have to make alternative arrangements at your own expense.

If you book our services through a travel agent, make sure you collect your travel voucher and any other necessary documentations included (e.g. visa) 7 day prior to departure. You are responsible to check all details and documents are correct for your booking.

It is the customers’ responsibility to ensure that all invoice, itinerary details and documentation issued by Tweet World Travel are received and correct and that the customer is aware of amendment and cancellation conditions and other clauses in these Booking Terms & Conditions. You acknowledge that you fully understand and agree to Tweet World Travel’s Terms & Conditions by the time of booking.

After a booking is made, customers need to send a scanned copy of the travellers/passengers’ passport together with a Passenger Information Form. If these required documents are not received within 3 working days, the respective booking will be void.

Travel voucher will be issued and sent to the customers from 15 -30 days prior to departure. Make sure all travellers have obtained our travel voucher before travelling.

If the traveller travels without our provided travel voucher, they might be denied embarking/joining our services. It is your responsibility to contact to obtain all necessary travel documents.

Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking. If there is any unbooked services / mistakes, you have to contact us or your travel agents immediately to rectify. Once the traveller already embarks our cruise or join our tour at the destination, we are not liable for any unbooked services / mistakes.

It is the customer’s responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.

Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.

  1. PASSPORTS & VISAS

All travellers must have a valid passport for international travel and most countries require at least 6 months validity from the date of return and some countries require a machine-readable passport. When assisting with an international travel booking, we will assume that all travellers on the booking have a valid Australian passport. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. It is your sole responsibility if any fines, penalties, payments or expenditures incurred as a result of such documents not satisfying the requirements of those authorities.

If your visas are included in our package and we act on your behalf to apply for the visas, all necessary documents relating to your visa application will have to be provided to us at least 30 days before your departure. If you fail to provide the necessary documents before 30 days prior to your departure, we will not be held liable for your visa application. And the visa fee included in our package is not refundable in any circumstances.

If you still require us to assist with visa application in less than 30 days before your departure date, an additional fee will be required for urgent visa processing.

It is the customer’s/travel agent’s responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.

Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.

  1. HEALTH

Please ensure that you are aware of any health requirements and recommended precautions relevant to your travel, and ensure that you carry all necessary vaccination documentation. In some cases, failure to present required vaccination documentation may deny your entry into a country. We recommend that you consult with your local doctor or health specialist before commencing your travel. General health advice for the destination you wish to visit is also available from the Department of Foreign Affairs and Trade.

The customers/travel agents also acknowledge and agree that:

  • All persons are fit and physically able to partake unaided in their chosen activities/packages/tours /cruise etc. as outlined in the itinerary.
  • All parties acknowledge the physical demands and hazards involved in the tour or cruise they will be undertaking and have chosen to participate at their own risk.
  • It is your responsibility to notify us of any dietary requests/requirements. we will do our best to meet your request/requirements, however, cannot guarantee that it can always be accommodated.
  • All parties understand that any medical or dietary information provided to us does NOT, under any circumstances, make Tweet World Travel liable if a particular condition exacerbates while on tour or cruise which might affect their ability to participate in any portion of the tour or cruise
  • Our products DO NOT include Travel Insurance. We strongly recommend that you purchase travel insurance for your trip.
  • You need to provide us your Travel Insurance details upon booking, or at least before 30 days prior to your departure. If you do not have travel insurance prior to your departure, we retain the rights to refuse boarding/joining our tours or cruises. We might refund / provide travel credits for you, less any unrecoverable fees including but not limited to admin fees, visas fees, other suppliers’ cancellation fees. We won’t be held liable for any costs associated with this matter.
  1. TRAVEL INSURANCE

Our products DO NOT include Travel Insurance. Travel insurance is not included in our tours, cruises, day tours, private tours, group tours, transfers, and any of our packages.

For your protection, we strongly recommend that you purchase comprehensive travel insurance for your travel arrangements (without limitation) that include coverage for medical expenses, loss of luggage, cruise, land content and airfare charges that may occur. We are an authorised representative of CoverMore Travel Insurance Services.

We can provide you with general information about the travel insurance options available to you. If you decline travel insurance, you will be required to sign an indemnity statement/disclaimer.

You need to provide us your Travel Insurance details upon booking, or at least before 30 days prior to your departure. If you do not have travel insurance prior to your departure, we retain the rights to refuse boarding/joining our tours or cruises. We might refund / provide travel credits for you, less any unrecoverable fees including but not limited to admin fees, visas fees, other suppliers’ cancellation fees. We won’t be held liable for any costs associated with this matter.

  1. TRAVEL DOCUMENTS

Travel documents include, but are not limited to, airline tickets, visas, hotel vouchers, tour vouchers or any other document used to confirm an arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions including (without limitation being non-refundable, no-date changeable and subject to cancellation and/or amendment fees.

Travel documents cannot be transferred to another person to use. All airline tickets must be issued in the name of the passport/photo identify holder. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings.

Travel voucher will be issued and sent to customers/travel agents from 15 -30 days prior to departure. Make sure the travellers have obtained our travel voucher before travelling.

If the travellers travel without our provided travel voucher, they might be denied embarking/joining our services. It is your responsibility to contact us or your travel agents to obtain all necessary travel documents. If our services are booked by the travel agents, it is the travel agents’ responsibility to collect travel vouchers and any necessary documents and provide that to the travellers.

Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking/your customers’ booking. If there is any unbooked services / mistakes, you have to contact us or your travel agents immediately to rectify. Once the traveller already embarks our cruise or join our tour at the destination, we are not liable for any unbooked services / mistakes.

It is the customers/travel agents’ responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.

  1. PUBLICITY

When you book with Tweet World Travel, you agree that we may use images of you taken during the trip and any comments made in writing or in video by you regarding the trip, without recourse to you and without compensation to you, for publicity and promotion purposes only through whatever medium we choose.

If you do not want your images to be displayed, you have to advise us in writing at the time of booking, or when you collect your travel documents.

  1. PRIVACY

Tweet World Travel collects information about you (including health information where necessary) to process your travel arrangements, facilitate your participation in loyalty programs and conduct marketing activities and market research. If the information is not provided, we may not be able to make travel arrangements for you. We may disclose your personal information to our related companies, carriers, travel service providers, organisations which provide services to you.

For our full Privacy Policy, see link: https://b2b.tweetworldtravel.com.au/privacy-policy

  1. GOVERNING LAWS

If any dispute arises between you and Tweet World Travel, the laws of Australia will apply.

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