13-Day Mongolia Tour: A Land of Mystic Serene Steppes

ULAANBAATAR - TUV - SELENGE - BULGAN - ARKHANGAI - KHARKHORIN - ORKHON -KHUJIRT - BAYANZAG/FLAMMING CLIFFS - KHONGOR - YOL VALLEY - GOBI DESERT - GOBI GURVAN SAIKHAN NATIONAL PARK

Endless blue skies, a picturesque plateau, vast desert and welcoming nomadic hospitality - this Mongolia classic tour has it all. This 13-day in-depth scenic and cultural Mongolia tour will take you to explore the country's spectacular and unspoilt scenery, while experiencing local customs up close and staying in traditional ger tents. You will experience Mongolia's rich cultural heritage and history while visiting ancient monasteries and Ongi, seach out the wildlife that calls Mongolia home at Nationa Parks, climb to the top of the sweeping sand dunes of Khogoriin Els. Enjoy the immersive local experience and warm nomadic hospitality among many other memorable experiences this Mongolia classic tour has to offer. 

Adventure Level: Moderate

Total driving km: 3100 km

Vehicle type: 4WD

Trip code : MGLCS13

Duration : 13 days

Destination : Mongolia

Travel Dates : 2021/2022

 

  • Explore Mongolia home to the diverse landscapes and distinctive wildlife habitats
  • Experience nomadic culture and vast, untouched landscapes
  • Immerse yourself in a nomadic lifestyle far from traditional creature comforts
  • Discover the spectacular and varied landscape of the Gobi Desert including lush valleys, fiery-red desert cliffs and sand dunes
  • Stay at a Ger Camp, offering spectacular views and a taste of rural nomadic life
  • Discover a lifestyle, arts and history that reflect the true national identity and culture of Mongolian people
  • Visiting ancient monasteries of Amarbayasgalant and Ongi
  • Enjoy the immersive local experience and warm nomadic hospitality

 

 

You will be picked up at the “Chinggis Khan” international airport and transferred to your hotel.

After you rest up from your flight, we start our first day with a roaming excursion around Ulaanbaatar, the nation’s capital starting from Sukhbaatar square. This smooth square is the spirit of the capital and famous for its surroundings including Parliament House, National Opera Theatre, Cultural Palace and House of City Council.

Our next move is Zaisan Hill; the cute small hill provides a bird-eye view of the Ulaanbaatar. From there we visit the Natural History Museum which is well-known for its precious findings of Dinosaur eggs and bones.

After the busy afternoon, we will have a Welcome Dinner and witness a fascinating performance of traditional folk songs, throat singing, beautiful melody of horse-headed fiddle, ethnic dances and arty contortion.

Overnight in the hotel.

After breakfast, we start our adventure to cross Mongolia.

We drive north toward the Amarbayasgalant Monastery. On the way we witness the forest steppe landscape with Siberian larch, birch, and willow. We drive by Darkhan town, the second largest town of Mongolia and lunch there.

Our day highlight is Amarbayasgalant Monastery-the Monastery of Tranquil Felicity, once one of the three largest Buddhist centers in Mongolia, is located near the Selenge River. It is one of the most impressive and startling places and was built between 1727 and 1736 by Zanabazar, the first Bogd Khaan Undur Gegeen Zanabazar, a religious and cultural leader. Unlike other monasteries, Amarbayasgalant shows great class of style. The overall design is Chinese despite some Mongolian and Tibetan influence.

Amarbayasgalant monastery is a 2 storey building that covers an area of 87 hectares. In the early 1900s, the 8000 monks were practiced Buddhist philosophy, astrology and medicine. In 1937, all high ranked monks and religious leaders and intellectuals were executed and holy monastery Amarbayasgalant was abandoned for 50 sad years.

Dinner and overnight in the ger camp.

We continue our journey to Bulgan province.

Most of the province is covered with thick forests and magnificent pastureland. More than one million livestock feed on these grasses. Arid steppe lands dominate the southern part of the province. Agriculture is facilitated by the presence of fertile soils, wide valleys and low mountains and gentle slops. Bulgan province is famous for its horsemanship and taste of Mongolian traditional drink airag – fermented mare’s milk.

We experience everyday life of horse breeder’s family and taste the airag.

Overnight in a ger camp.

After having breakfast in the camp, we start our ride to Ugii Lake, located at the edge of Bulgan province.

This amazing lake has 27km sq with average depth 7m. Delicate sand, whetstone coast and soft wave offer fantastic opportunity for bird watching, boating, kayaking, swimming, fishing and sunbathing. There are 150 species of rare migrated birds and 14 species of fish belonged to North Atlantic Ocean.

Lunch enroute.

Dinner and overnight in the ger camp near the lake.

After a late and relaxed breakfast at the camp, we start driving to the Turkish stone site of Khushuu Tsaidam. Khushuu Tsaidam are made up of four memorial complexes including those erected in honor of Bilge Khan, a famous leader of Turkic Empire (d.734) and Kul Tegin, a general of Turkish army (d. 731).

These memorials are the most important known archeological remains of the Turkic Empire which extended across Central Asia in the 6-8 centuries AD.

Then we drive to the Shankh Monastery, the oldest monastery in Mongolia, founded in 1647 by Zanabazar, a revered sculptor, politician, religious teacher, diplomat and living Buddha, who became Mongolia’s first Bogd Khaan. Known as the West Monastery, it was one of the foremost seats of Buddhist teaching and practice in the country for almost three centuries. Shankh Monastery consisted of several schools specialized in Tantric rituals, philosophy and astrology. In 1937, the monastery was closed, its temples burned and monks were executed or sent to labor camps in Siberia.

Lunch enroute.

Overnight in the ger camp in Kharkhorin.

After breakfast, we have a full busy day excursion around Kharkhorin; an ancient Capital of Great Mongolian Empire and main treasure of Mongolian Buddhism, an Erdenezuu Monastery.

Kharkhorin was established in the valley of Orkhon river in 1220. It was one of the stop points of legendary Silk Road for 140 years. Kharkhorin played a significant role in Mongolian history and was a capital city of the Mongolian Great Empire until Khubilai Khaan, a grandson of Chinggis Khaan moved the capital to Beijing of Yuan Dynasty. We witness the almost 800 years old worshipping Turtle Rock near the temple. Erdenezuu Monastery – the first Buddhist monastery was founded by Avtai Sain Khaan, descendant of Chinggis Khaan, on the ruins of Kharkhorin in 1586. The monastery is surrounded by beautiful looking white walls with 108 stupas. For centuries it was a spiritual and intellectual centre of Mongolia and there are extraordinary collection of Buddhist paintings, priceless religious objects, special dresses for Tsama religious dance and excellently made Buddhist iconography with true Mongolian and Tibetan style.

Lunch enroute.

Then we drive to Tsenkher hot spring, a sulphur spring that emerges from the ground at 85 Celsius degree, were outfitted for visitors in 1996. The facility includes outdoor and indoor baths, showers and accommodations.

Dinner and overnight in the ger.

We start to discover a land of Mongolian ancient khans and aristocrats: Orkhon river and its valley.

The Orkhon valley contains the mystery of Mongolian history. Interesting and essential historical events happened here many centuries ago. On the way we see pleasing Khangai mountain scenery with lots of gorgeous Alpine wild flowers and pine tree forests. Furthermore, we witness hundreds of horses, yaks and cattle herds which peacefully graze in the green meadows between the mountains and the nomads.

Lunch enroute

In the afternoon we visit the picturesque Orkhon waterfall which is situated in the Orkhon river, that flows an 1120km; the longest river in Mongolia. The local name of the waterfall is Ulaan Tsutgalan and the height is 24m, waterfall was formed by a unique combination of volcanic eruptions and earthquakes about 20 000 years ago. The water level of the waterfall depends on the rainfall. Hiking opportunities to the bottom of the gorge.

Dinner and overnight in the ger camp.

After breakfast, we start our drive to Khujirt resort which is situated on the bank of Khujirt river at 1758m above the sea level.

The Khujirt resort is famous for its therapeutic magic for kidneys, joints and various traumas among Mongolians. The temperature varies from +40 to 55 degrees Celsius. There is a wonderful story about deer that related to the magic water.

Lunch enroute.

In the afternoon, we drive to the direction of the ruins of Ongiin Khiid Monastery. We visit the ruins of the Ongi monastery and small local ger museum up there and experience a stunning sunset from the top of a nearby hill.

Dinner and overnight in the ger camp.

Today is a day to explore the place called Bayanzag known as a Flamming Cliffs to the world.

Through the journey we witness the dramatic changes of steppe landscape to the arid desert including camel herds and herding families.

Picnic lunch on the soil of Gobi.

In the afternoon we arrive in the ancient red rock creation, Bayanzag, formed 60-70 million years ago. Its name Flamming Cliifs was named by Roy Andrew Chapman, an American explorer who visited Mongolia in 1920s. The striking red Bayanzag cliffs have dinosaur fossils, eggs and bones all over the place and neighbored by bushy Saxual tree forests.

We do trekking around surrounding areas.

Dinner and overnight in the ger camp.

We start driving to the sand dunes. We will drive through amazing desert scenery with a plain, stony and sandy landscape; arid land vegetation, countless interesting rock structure and herds of speedy wild antelopes across the land of desert. We will reach the dunes in the afternoon.

In the afternoon, we will spot marvelous Khongoriin Els dunes that stretch for an extraordinary 180 kms, sometimes as wide as 7-20km. The dunes lie on the northern part of beautifully formed mountain range Servei and Zuulun. The sound of masses of wind-blown sand can be heard from the long distance. This sound is so melodic so 200m high sand dunes called as “Singing Dunes” or “Sand that sings”.

Lunch enroute.

There is an oasis called Khongor river with stunning greenery in the summer. Here we have an opportunity to ride two humped Bacterian camel named by locals “Living Dinosaurs” and “Prince of Gobi” and see camel breeder’s every day life.

Dinner and overnight at the ger camp.

After breakfast, we drive to the majestic Gobi Gurvan Saikhan National Park where we will enjoy incredible “Yol Valley”.

Lunch enroute.

In the afternoon we will explore the valley. The valley is the unusual narrow canyon of a river that flows through the Zuun Saikhan Mountain. The sheer rock walls stand 200m and the canyon has stunning green meadows with thick glacier layer that is deeply set between the walls. During the summer rainfall water runs from the top of the walls forming waterfalls.

We can trek along the canyon and may have an opportunity to glimpse rarely found wild sheep Argali, mountain goat Ibex and Yol Lammergeier.

Dinner and overnight in the ger camp.

After breakfast, we relax and enjoy the last minutes of Gobi sunshine before transferring to the airport to catch a domestic flight back to Ulaanbaatar.

Lunch enroute.

After checking in, free time till dinner.

Enjoy your Farewell Dinner.

Overnight in the hotel.

Our crossing adventure in Mongolia is now complete.

We end our adventurous journey by transferring to the “Chinggis Khaan” International Airport for your onward flight.

***Important Note***

For operational reasons and passenger safety, Tweet World Travel and its suppliers reserve the right to change, vary, modify or cancel any itinerary or arrangement in relation to the tour/cruise as considered necessary.

13-Day Mongolia Tour: A Land of Mystic Serene Steppes

FIRST-CLASS SERVICE

  • 24/7 local assistance and travel guidance
  • Airport Meet-and-Greet welcome service with local tour guide
  • Guaranteed departures with Just Two Guests
  • Small group with maximum 16 guests
  • A unique "local-host" experience exclusively offered by Tweet World Travel

ACCOMMODATION

  • Stay at excellent hand-selected high-quality accommodation in central location or adjacent to monuments or strategically at the edge of a wilderness.
  • 12 nights’ accommodation based on double/twin occupancy with daily breakfasts
  • Excellent 4* hotel in the city – 2 nights
  • Deluxe ger with en-suite bathroom with shower and air-conditioner camps in countryside trip - 10 nights

SIGHTSEEING

  • Comprehensive sightseeing as per itinerary
  • All entrance and monument fees as per itinerary
  • Cultural performance
  • Local Government fees& taxes

GUIDE

  • English-speaking local tour guides who live and breathe the destination – they will bring your itinerary to life
  • For a group of more than 10 people, on top of local tour guides, we will provide an experienced tour director. He or she will oversee your entire journey, accompany you every day and connect you to the people, places and encounters in a way you’ll never forget.

FLIGHTS

  • One way internal flight back to Ulaanbaatar

TRANSPORT

  • Transportation in the countryside (4-wheel drive on Japanese jeep)
  • All touring in air-conditioned vehicles
  • All airport transfers in private air-conditioned vehicles

MEALS

  • Welcome & Farewell Dinner
  • Full Breakfast Daily; Select Lunches and Dinners: B=12 breakfast; L=11 lunch; D=12 dinner
  • A Unique & Varied Dining Experience

 

 

 

 

 

Please contact us for alternative travel dates, if our travel date above does not suit you.

Tweet World Travel specialises in professionally designing and customising Private Tour, ensuring your holiday is tailored to suit your every need.

Please note:  this tour doesn’t include the entry visa for the country it travels to. Make sure you have acquired a valid visa before travelling and joining the tour. Check whether a single entry or multiple entry visa is required/ available.

 

When assisting with an international travel booking, we assume that all travellers in the booking have a valid passport. Passports must be valid for the countries through which a ship or tour passes. It is the responsibility of each passenger to ensure the validity and conformity of their passport. 

 

It is the customer’s responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such an event occurs, we won’t be liable and the travellers will be deemed as “no-show”. Please check our Terms & Conditions for a penalty for “no-show”.

Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.

If you require us to assist with visa application in less than 60 days before your departure date, an additional fee of $120 per person will be required for visa processing, on top of the visa fee. 

 

Important Note:

  • All travellers must have a valid passport for international travel and most countries require at least 6 months validity from the date of return and some countries require a machine‐readable passport.
  • Some countries require visas and re‐entry permits which meet the requirements of immigration and other government authorities.
  • It is your sole responsibility if any fines, penalties, payments or expenditures incurred as a result of such documents not satisfying the requirements of those authorities.

MONGOLIA

You need a visa to enter Mongolia. 

 

All visitors to Mongolia for tourism purposes require a visa unless they come from one of the visa exempt countries or countries that can obtain a visa on arrival. A Mongolia visa can be applied at your nearest Mongolian embassy or consulate. 

 

Mongolia grants visa-free access to citizens of 24 countries and territories including, but not limited to the United States, Brazil, Argentina, Canada, Germany, Japan, Malaysia, and Singapore. Visa on arrival is available to citizens of selected countries including Portugal, Spain, Denmark, Finland, Greece and United Arab Emirates.

 

Check out the below link for countries exempted from Visa to enter Mongolia:

http://consul.mn/eng/index.php?moduls=23

 

By law, you must carry your passport at all times when travelling in Mongolia. If you're staying in Mongolia for longer than 30 days, you need to register with the Office of Immigration in Ulaanbaatar within 7 days of arrival. 

GENERAL TERMS & CONDITIONS

I. DEFINITIONS

These Terms & Conditions set out the terms on which you contract with Tweet World Travel Pty. Ltd (ACN 608 371 277), its subsidiaries and brands, including but not limited to Tweet World Travel, Tweet World Cruises, Worldwide River Cruises, Asia School Tours, Tweet World Tours, Asia Online Tours, CroisiCruises, (collectively referred to in this document as “Tweet World Travel”, “we”, “our” or “us”) for the delivery of travel arrangements for your trip.

These terms and conditions apply to bookings you make with our consultants (in-store, on our websites, over phone or by email); with your own travel agents, as well as online bookings you make on our websites. Please make sure your travel agent or our consultant advise you of our terms and conditions.

Please read the following terms and conditions carefully. You must not make any bookings unless you understand and agree with the following terms and conditions.

II. AGREEMENT BETWEEN USER AND TWEET WORLD TRAVEL

The services of Tweet World Travel are offered to you on the condition of your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the Tweet World Travel constitutes your agreement to all such terms, conditions, and notices.

III. MODIFICATION OF THESE TERMS OF USE

Tweet World Travel reserves the right to change the terms, conditions, and notices under which the services of Tweet World Travel are offered, including but not limited to the charges associated with the use of the Tweet World Travel service, without notice.

IV. BOOKING TERMS & CONDITIONS

1. BOOKING

  • Passenger names must be provided exactly as per passport at the time of booking. Any spelling corrections made after a deposit is paid must be sent in writing and will incur additional fees, including any ticket/voucher re‐issue fees and any suppliers’ re-issue fees.
  • After a booking is made, customers / travel agents need to send a scan copy of the travellers/passengers’ passport together with a Passenger Information Form. If these required documents are not received within 3 working days, the respective booking will be void.
  • Tweet World Travel reserves the right to correct any errors in rates quoted/invoice or calculated, or any omissions made at any time during your booking. Any verbal quote given is an indication only of the final price and is subject to confirmation in writing. Even once payment has been paid in full but an error in price has been found, Tweet World Travel reserve the right to correct any error.
  • Tweet World Travel reserves the right to modify the price in case of exchange rate fluctuation while we provide a quote or make a booking for you. We continue to modify exchange rate even after your booking is made. The price is only guaranteed only when a booking is confirmed and a deposit is already paid.
  • Tweet World Travel’s online websites, including but not limited to its online B2B Agent Portal, its distribution system, and its websites listed below, show live availability of its tour and cruises, and the price is updated daily according to the exchange rate. The price is only guaranteed only when a booking is confirmed, and a deposit is already paid.
    • By sending/paying a deposit the customers/ travel agents acknowledge that the terms and conditions are fully understood, and agree to be bound by the terms, conditions and responsibilities set forth.
    • The customers/travel agents also acknowledge and agree that:
      • All persons are fit and physically able to partake unaided in their chosen activities/packages/tours /cruise operated by Tweet World Travel as outlined in the itinerary.
      • All parties acknowledge the physical demands and hazards involved in the tour or cruise they will be undertaking and have chosen to participate at their own risk.
      • It is the traveller and the travel agents’ responsibility to notify us of any dietary requests/requirements. We will do our best to meet these requests/requirements, however, cannot guarantee that they can always be accommodated.
      • All parties understand that any medical or dietary information provided to us does NOT, under any circumstances, make Tweet World Travel liable if a particular condition exacerbates while on tour or cruise which might affect their ability to participate in any portion of the tour or cruise.
      • Our products DO NOT include Travel Insurance. We strongly recommend that you purchase travel insurance for your trip.
      • You need to provide us the travellers’ Travel Insurance details upon booking, or at least before 30 days prior to the departure. If the travellers do not have travel insurance prior to their departure, we retain the rights to refuse boarding/joining our tours or cruises. We might refund/provide travel credits, less any unrecoverable fees including but not limited to admin fees, visas fees, other suppliers’ cancellation fees. We won’t be held liable for any costs associated with this matter.

 

2. RESERVATION

Travellers can enquire and make bookings via Tweet World Travel’s websites, or via email to Reservation at contact@tweetworldtravel.com.au. Travellers can also make bookings via their local travel agents.

For deposit and final balance policies, please refer to section 3 (Payment & Cancellation)

Payment Method

All payment and fee mentioned in this Terms & Conditions is in Australia Dollar. 

Travellers can make a payment via Bank Transfer, Credit Card, PayPal or Payment Gateway.

If you make payment by credit card, the following Card Fees apply:

  • Visa Credit Card - 1.8% fee and MasterCard Credit Card ‐ 1.76% fee applies.
  • American Express (Amex) ‐ 2.8% fee applies.
  • PayPal – 2.6%
  • For late payment or urgent bookings, please notify us via email at payments@tweetworldtravel.com.au

Payment via TravelPay is an available option to travel agents.

 

3. PAYMENT & CANCELLATION

3.1 ASIA TOUR

3.1.1 FIT (INDIVIDUAL) & PRIVATE TOUR

  • For FIT bookings and Private Tour bookings, you will be required to pay a deposit of $500 per person after your booking is confirmed.
  • The final balance is due 65 days prior to departure.

Any booking valued at or less than $1,000 must be paid in full amount after booking confirmation. Some airfares or services must be paid in full at the time of booking.

Deposit and Final Balance due dates are specified within your invoice / booking confirmation. If the deposit payment is not made by the specified due date, your booking will be automatically cancelled. If the final balance payment is not made by the specified due date, your booking will be automatically cancelled and the deposit is non-refundable.

If you cancel your booking more than 65 days prior to departure, your deposit is non-refundable, or depends on each package’s terms & conditions.

In case of CANCELLATION made by the travellers before the travel date, a cancellation fee will apply. Each tour package may have a separate set of terms & conditions and will be advised or specified in the booking confirmation. In case a separate set of terms & conditions is not expressly stated, the below booking general cancellation policy will apply:

FIT & Private Tour bookings Cancellation Fee:

  • More than 65 days prior to departure: loss of deposit
  • Between 64 days to 40 days prior to departure: 55% of total price
  • Between 39 days to 31 days prior to departure: 75% of total price
  • Within 30 days of departure: 100% of total price
  • Any ‘no show’: $100% of total price

 

After the trip has commenced, we are unable to refund any amount for unused services due to your unwillingness, early departure, late arrival, or missed days on cruise/tour. 

 

3.1.2 LARGE GROUP & SCHOOL TOUR (from 15 pax and more)

For Large Group & School booking, you will be required to pay according to the below payment schedule:

  • $700 deposit per person upon signing the Agreement
  • $1500 second deposit per person due 115 days prior to the departure
  • Remaining Balance due 65 days prior to the departure

Deposit and Final Balance due dates are specified within your invoice / booking confirmation:

  • If the first deposit payment is not made by the specified due date, your booking will be automatically cancelled.
  • If the second deposit payment is not made by the specified due date, your booking will be automatically cancelled and the first deposit is non-refundable
  • If the final balance payment is not made by the specified due date, your booking will be automatically cancelled, and all paid deposit is non-refundable.

 

If you cancel your booking more than 65 days prior to departure, your deposits are non-refundable, or depends on each package’s terms & conditions.

In case of CANCELLATION made by the travellers before the travel date, a cancellation fee will apply. Each tour package may have a separate set of terms & conditions and will be advised or specified in the booking confirmation. In case a separate set of terms & conditions is not expressly stated, the below booking general cancellation policy will apply:

                        Large Group Tours & School Tours Cancellation Fee:

  • More than 115 days prior to departure: loss of first deposit
  • Between 115 days to 65 days prior to departure: loss of all deposit
  • Between 64 days to 54 days prior to departure: 85% of total group price
  • Within 55 days of departure: 100% of total group price
  • Any ‘no show’: $100% of total group price
     

After the trip has commenced, we are unable to refund any amount for unused services due to your unwillingness, early departure, late arrival, or missed days on cruise/tour.

 

3.1.3 SHORT PACKAGES & SHORE EXCURSIONS

  • For Short Packages & Shore Excursions you will be required to pay a deposit of $250 per person after your booking is confirmed.
  • The final balance is due 65 days prior to departure.

Deposit and Final Balance due dates are specified within your invoice / booking confirmation. If the deposit payment is not made by the specified due date, your booking will be automatically cancelled. If the final balance payment is not made by the specified due date, your booking will be automatically cancelled and the deposit is non-refundable.

If you cancel your booking more than 65 days prior to departure, your deposit is non-refundable, or depends on each package’s terms & conditions.

In case of CANCELLATION made by the travellers before the travel date, a cancellation fee will apply. Each tour package may have a separate set of terms & conditions and will be advised or specified in the booking confirmation. In case a separate set of terms & conditions is not expressly stated, the below booking general cancellation policy will apply:

Short Packages, Shore Excursions Cancellation Fee:

  • More than 65 days prior to departure: loss of deposit
  • Between 64 days to 40 days prior to departure: 55% of total price
  • Between 39 days to 31 days prior to departure: 75% of total price
  • Within 30 days of departure: 100% of total price
  • Any ‘no show’: $100% of total price

After the trip has commenced, we are unable to refund any amount for unused services due to your unwillingness, early departure, late arrival, or missed days on cruise/tour. 

 

3.2 WORLDWIDE RIVER CRUISES

FIT (INDIVIDUAL) BOOKINGS
 

  • For FIT booking, you will be required to pay deposit of 30% total price after booking is confirmed.
  • The final balance is due 115 days prior to departure

Deposit and Final Balance due dates are specified within your invoice / booking confirmation. If the deposit payment is not made by the specified due date, your booking will be automatically cancelled. If the final balance payment is not made by the specified due date, your booking will be automatically cancelled and the deposit is non-refundable.

Any booking valued at or less than $1,900 must be paid in full amount after booking is made. All airfares must be paid in full at the time of booking.

In case of CANCELLATION made by customers, before the travel date, a cancellation fee will apply. Each cruise package may have a separate set of terms & conditions and will be advised, or specified in the booking confirmation.  In case a separate set of terms & conditions is not expressly stated, the below booking general cancellation policy will apply:

EUROPEAN RIVER CRUISE CANCELLATION FEE:

  • More than 115 days prior to departure: $450 per person is non-refundable
  • From 114 days to 91 days prior to departure: 30% of total price
  • Between 90 and 59 days prior to departure: 50% of total price
  • Between 58 and 45 days prior to departure: 60% of total price
  • Between 44 and 31 days prior to departure: 85% of total price
  • Within 30 days prior to departure: 100% of total price
  • Any 'no show': 100% of total price

Additional charges per booking cancellation

  • Administration fees: $50 per person
  • Additional $150 per person charges for themed-weekend and Christmas-market cruises are required.

AMAZON RIVER, VOLGA RIVER, MEKONG RIVER, AFRICAN RIVER CRUISE CANCELLATION FEE: 

  • More than 130 days prior to departure: $750 per person is non-refundable
  • From 129 days to 91 days prior to departure: 60% of total price
  • Between 90 and 59 days prior to departure: 70% of total price
  • Between 58 and 45 days prior to departure: 80% of total price
  • Between 45 and 35 days prior to departure: 90% of total price
  • Within 35 days prior to departure: 100% of total price
  • Any 'no show': 100% of total price

Additional charges per booking cancellation

  • Administration fees: $50 per person
  • Additional $150 per person charges for Christmas cruises, New Year Cruises and themed cruises (Family Cruise, Golf Cruise, Biking cruise etc.)

For all cruises, after the trip has commenced, we are unable to refund any amount for unused services due to your unwillingness, early departure, late arrival, or missed days on cruise.

 

4. LATE OR URGENT BOOKING

Any booking made within 115 days before departure will require payment in full immediately when the booking is confirmed.

Bookings made less than 60 days prior to departure will incur a late booking fee of $120 per person and must be paid along with the final payment at the time of booking.

5. AMENDMENTS FEES

After bookings are deposited, any amendment has to be requested in writing and incurs $99 fee per person, plus any additional costs and administrative expenses incurred in arranging the alteration.

Alterations will be made at our discretion and may not always be possible.

6. SAFETY NET PROTECTION 

  • Safety Net Protection is not included in our tour/cruise packages. If you wish to purchase safety net protection, an additional fee of $95 per person will occur. This is only valid for one-time use (claim).
  • Safety Net Protection enables passengers to amend their tour and/or river cruise 30 days prior to departure, to another tour/cruise on the same destination departing in the same year (once only) without incurring cancellation charges or penalties from Tweet World Travel. The new tour must be at the same cost or higher, but cannot be at lower cost than the initial tour booked. If the passengers choose the higher cost option, then the additional difference amount must be paid. However, no modifications shall be accepted less than 30 days prior to departure.
  • Safety Net Protection is payable immediately at the time of making deposit payment. Once purchased, Safety Net Protection is not refundable  
  • Safety Net Protection does not apply for airfares, or third-party fees and charges.
  • Safety Net Protection allows for amendment ONLY, not cancellation.

 

7. TRAVEL VOUCHER

Travel voucher will be issued by Tweet World Travel and sent to customers/travel agents from 15 -30 days prior to departure. Make sure the travellers have obtained our travel voucher before travelling.

If the traveller travel without our provided travel voucher, they might be denied embarking/joining our services. It is your responsibility to contact us or your travel agents to obtain all necessary travel documents. If our services are booked by the travel agents, it is the travel agents’ responsibility to collect travel vouchers and any necessary documents and provide that to the travellers.

Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking/your customers’ booking. If there is any unbooked services / mistakes, you have to contact us or your travel agents immediately to rectify. Once the traveller already embark our cruise or join our tour at the destination, we are not liable for any unbooked services / mistakes.

It is the customers/travel agents’ responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occur, we won’t be liable and the travellers will be deem as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.

Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.

 

8. SURCHARGE

We reserve the right to surcharge the cost of your booked travel arrangements prior to commencement for circumstances beyond our control such as currency devaluation, fuel or air fare surcharges, airline schedule changes, minimum passengers requirements or the imposition of new or amended Government charges.

 

 

V. CANCELLATION

  1. CANCELLATION BY CUSTOMER
  • Please check with your travel agents / our consultant before cancelling or amending a Travel Product.
  • For a specific tour / cruise package, a separate cancellation policy might be set out and applied to your booking.
  • For specific cancellation terms made by customers, please refer to section 3 (Payments & Cancellation). Each cruise and tour package may have a separate set of terms & conditions and will be advised, or specified in the booking confirmation. In case a separate set of terms & conditions is not expressly stated, the above general cancellation policy will apply.

 

  1. CANCELLATION BY TWEET WORLD TRAVEL
     
  • For group set departure, if the minimum number of the group is not reached, we reserve the right to cancel or vary our tour & cruise 110 days prior to departure. If this event occurs, an alternative guaranteed travel date will be offered. Should these options not be acceptable by you, Tweet World Travel will offer travel credits to be used up to 24 months less visa cost, fuel surcharge and any other cancellation fees.
  • If a booking is cancelled or varied prior to departure due to unforeseeable circumstances such as, but not restricted to, severe weather conditions or force majeure, Tweet World Travel will either change your travel arrangements as reasonably practicable to ensure your safety and invoice you for any additional costs. Tweet World Travel will offer credits to any unused part of your holiday package for future travel up to 24 months.
  • During your cruise, in the event of strike, bad weather, or force majeure conditions endangering the operation of the vessel safely or extraordinary circumstances, Tweet World Travel may at all times and without notice, advance or delay a departure or a stopover or, if need be, change ports of call, and may not be held responsible in the event of cancellation, earlier or later departure or arrival, modification or substitution. Tweet World Travel will offer credits to any unused part of your holiday package for future travel up to 24 months. Tweet World Travel will not be liable to any additional associated costs incurred to the travellers whatsoever.
  • Force majeure events are beyond our control, including but not limited to war, civil disobedience, terrorism, insurrection, accident, explosion, sickness, epidemic, pandemic, fire, floods, severe weather, acts of God, acts of Government, alteration or cancellation of scheduled air services, accidents to or failure of machinery or equipment or industrial action.

 

  1. CANCELLATION BY THIRD-PARTY PROVIDER
     

Tweet World Travel acts as a principal who organises your tour & cruise. Tweet World Travel may contract with a third-party provider to assist in the running of our trips.

If the Third-Party Providers change its schedules, or cancel their service for reasons beyond our control, we will use our reasonable endeavours to notify you.

If any such changes result in your Travel Product costing more or otherwise being materially different, then you may cancel the Travel Product. This may result in a monetary refund to you or travel credits to use in the future. The refund/credits may subject to cancellation and admin fees charged by us. Please check with your travel agents/ our consultant before cancelling or amending a Travel Product in these circumstances.

VI. RESPONSIBILITY

Only when we are the principal supplier to you of travel arrangements or other services which we control, then we will provide those travel arrangements and services with reasonable skill and care. 

We will not be responsible for any loss, damage, claim or expense caused by the acts or omissions of yourself, of any other third party who might be contracted with the provision of the travel arrangements or services, or due to an event of Force Majeure.

 

Tweet World Travel has no control over, or liability for, the services provided by third parties. We disclaim and will be exempt from liability for anything to do with the supply of third parties' services.

 

VII. LIABILITIES

Unforeseeable circumstances such as force majeure, adverse weather, flight rescheduling and faults with transportation or road conditions may also have an effect on the tour itinerary after the commencement date. We strongly urge all customers to undertake a high level of personal responsibility in order to ensure that possessions, equipment and personal documents are closely monitored and protected at all times. We also strongly advise all customers to purchase appropriate travel insurance to protect you from financial loss and personal injuries in the event of an emergency.

You acknowledge and agree that there are inherent risks involved in participating in the cruise/tour and other activities, including without limitation of possible contact with native flora/fauna, local residents, unforeseen events (force majeure) and travel in remote locations.

By making a booking, you agree to accept all risks associated with the cruise/tour and other activities. You agree to unconditionally release us from all liability, including without limitation in contract and in tort, for any cause or action, including any injury, damage, loss, cost, delay, additional expense or inconvenience caused directly or indirectly as a result of the inherent risks associated with the tour, or any force majeure events or other events which are beyond our control, including but not limited to war, civil disobedience, terrorism, insurrection, accident, explosion, sickness, epidemic, pandemic, fire, floods, severe weather, acts of God, acts of Government, alteration or cancellation of scheduled air services, accidents to or failure of machinery or equipment or industrial action.

If our tours and cruises are affected in any way by a force majeure event, we may in our discretion vary or cancel any itinerary or arrangement in relation to the tour as we consider necessary, without incurring any liability to you.

Third-party service providers are not our agents or employees and are not under our direct control. We therefore do not warrant the performance of any service provider. We do not accept, and you release us from, all liability for any injury, loss, damage, costs or expenses, including without limitation any property damage or personal injury, that you may suffer which arises out of any act or omission of a service provider or operator who provides services in connection with your tour. Any claim that you may have in relation to a service provider should be raised directly with that service provider.

You are responsible for any injury, loss, damage, costs or expenses arising through your own fault. You agree to indemnify us against all actions, proceedings, claims, demands, expenses and costs (including legal costs on a full indemnity basis and whether incurred by or awarded against us) as a result of, or arising in relation to, whether directly or indirectly, your participation in the tour or any act or omission by you in relation to the tour.

To the extent permitted by law, we do not accept any liability in contract, or otherwise for any injury, damage, loss (including consequential loss), delay, additional expenses or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over which we have no direct control. We do not accept any liability for any loss (including consequential loss or any associated costs) caused in case a third party provider becomes insolvent and goes out of business. Any payment already made to the third party provider in such case might be unrecoverable, and no refund will be made.

Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Australian Consumer Law). This liability clause is subject to your rights under the Australian Consumer Law and nothing in these terms and conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010 (Cth).

VIII. AGENT RESPONSIBILITIES

It is the travel agents’ responsibility to ensure that all invoice, itinerary details and documentation issued by Tweet World Travel are received and correct and that the customer is aware of amendment and cancellation conditions and other clauses in these Booking Terms & Conditions. Travel agents are also responsible to pass on Tweet World Travel’s Terms & Conditions by the time clients make the booking.

After a booking is made, travel agents need to send a scan copy of the travellers/passengers’ passport together with a Passenger Information Form. If these required documents are not received within 3 working days, the respective booking will be void.

Travel voucher will be issued and sent to travel agents from 15 -30 days prior to departure. Make sure the travellers have obtained our travel voucher before travelling.

If the traveller travels without our provided travel voucher, they might be denied embarking/joining our services. It is your responsibility to contact us or your travel agents to obtain all necessary travel documents. It is the travel agents’ responsibility to collect our travel vouchers and any necessary documents and provide that to the travellers.

Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking/your customers’ booking. If there are any unbooked services / mistakes, you have to contact us or your travel agents immediately to rectify. Once the traveller already embarks our cruise or join our tour at the destination, we are not liable for any unbooked services / mistakes.

It is the travel agents’ responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.

Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.

IX. CLIENT RESPONSIBILITIES

it is your responsibility to advise us your departure and arrival time, or any changes or delays you might encounter.

If you do not notify us in a timely manner, your arranged Airport Transfer Service is not responsible for any missed pick up in those circumstances. If you arrive on a delayed flight and miss your allocated pick up, you will need to make alternative arrangements at your own expense.

If no notification is received from you or your agent, your arranged Airport Transfer Service will pick you up as scheduled and attempt to wait for your scheduled arrival up to 2 hours. If your delay is longer than this waiting period you will have to make alternative arrangements at your own expense.

If you book our services through a travel agent, make sure you collect your travel voucher and any other necessary documentations included (e.g. visa) 7 day prior to departure. You are responsible to check all details and documents are correct for your booking.

It is the customers’ responsibility to ensure that all invoice, itinerary details and documentation issued by Tweet World Travel are received and correct and that the customer is aware of amendment and cancellation conditions and other clauses in these Booking Terms & Conditions. You acknowledge that you fully understand and agree to Tweet World Travel’s Terms & Conditions by the time of booking.

After a booking is made, customers need to send a scanned copy of the travellers/passengers’ passport together with a Passenger Information Form. If these required documents are not received within 3 working days, the respective booking will be void.

Travel voucher will be issued and sent to the customers from 15 -30 days prior to departure. Make sure all travellers have obtained our travel voucher before travelling.

If the traveller travels without our provided travel voucher, they might be denied embarking/joining our services. It is your responsibility to contact to obtain all necessary travel documents.

Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking. If there is any unbooked services / mistakes, you have to contact us or your travel agents immediately to rectify. Once the traveller already embarks our cruise or join our tour at the destination, we are not liable for any unbooked services / mistakes.

It is the customer’s responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.

Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.

X. PASSPORTS & VISAS

All travellers must have a valid passport for international travel and most countries require at least 6 months validity from the date of return and some countries require a machine-readable passport. When assisting with an international travel booking, we will assume that all travellers on the booking have a valid Australian passport. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. It is your sole responsibility if any fines, penalties, payments or expenditures incurred as a result of such documents not satisfying the requirements of those authorities.

If your visas are included in our package and we act on your behalf to apply for the visas, all necessary documents relating to your visa application will have to be provided to us at least 30 days before your departure. If you fail to provide the necessary documents before 30 days prior to your departure, we will not be held liable for your visa application. And the visa fee included in our package is not refundable in any circumstances.

If you still require us to assist with visa application in less than 30 days before your departure date, an additional fee will be required for urgent visa processing.

It is the customer’s/travel agent’s responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.

Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.

XI. HEALTH

Please ensure that you are aware of any health requirements and recommended precautions relevant to your travel, and ensure that you carry all necessary vaccination documentation. In some cases, failure to present required vaccination documentation may deny your entry into a country. We recommend that you consult with your local doctor or health specialist before commencing your travel. General health advice for the destination you wish to visit is also available from the Department of Foreign Affairs and Trade.

The customers/travel agents also acknowledge and agree that:

  • All persons are fit and physically able to partake unaided in their chosen activities/packages/tours /cruise etc. as outlined in the itinerary.
  • All parties acknowledge the physical demands and hazards involved in the tour or cruise they will be undertaking and have chosen to participate at their own risk.
  • It is your responsibility to notify us of any dietary requests/requirements. we will do our best to meet your request/requirements, however, cannot guarantee that it can always be accommodated.
  • All parties understand that any medical or dietary information provided to us does NOT, under any circumstances, make Tweet World Travel liable if a particular condition exacerbates while on tour or cruise which might affect their ability to participate in any portion of the tour or cruise
  • Our products DO NOT include Travel Insurance. We strongly recommend that you purchase travel insurance for your trip.
  • You need to provide us your Travel Insurance details upon booking, or at least before 30 days prior to your departure. If you do not have travel insurance prior to your departure, we retain the rights to refuse boarding/joining our tours or cruises. We might refund / provide travel credits for you, less any unrecoverable fees including but not limited to admin fees, visas fees, other suppliers’ cancellation fees. We won’t be held liable for any costs associated with this matter.

 

XII. TRAVEL INSURANCE

Our products DO NOT include Travel Insurance. Travel insurance is not included in our tours, cruises, day tours, private tours, group tours, transfers, and any of our packages.

For your protection, we strongly recommend that you purchase comprehensive travel insurance for your travel arrangements (without limitation) that include coverage for medical expenses, loss of luggage, cruise, land content and airfare charges that may occur.

You need to provide us your Travel Insurance details upon booking, or at least before 30 days prior to your departure. If you do not have travel insurance prior to your departure, we retain the rights to refuse boarding/joining our tours or cruises. We might refund / provide travel credits for you, less any unrecoverable fees including but not limited to admin fees, visas fees, other suppliers’ cancellation fees. We won’t be held liable for any costs associated with this matter.

XIII. TRAVEL DOCUMENTS

Travel documents isssued by us cannot be transferred to another person to use.  An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings.

Travel voucher will be issued and sent to customers/travel agents from 15 -30 days prior to departure. Make sure the travellers have obtained our travel voucher before travelling.

If the travellers travel without our provided travel voucher, they might be denied embarking/joining our services. It is your responsibility to contact us or your travel agents to obtain all necessary travel documents. If our services are booked by the travel agents, it is the travel agents’ responsibility to collect travel vouchers and any necessary documents and provide that to the travellers.

Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking/your customers’ booking. If there is any unbooked services / mistakes, you have to contact us or your travel agents immediately to rectify. Once the traveller already embarks our cruise or join our tour at the destination, we are not liable for any unbooked services / mistakes.

It is the customers/travel agents’ responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.

XIV. PUBLICITY

When you book with Tweet World Travel, you agree that we may use images of you taken during the trip and any comments made in writing or in video by you regarding the trip, without recourse to you and without compensation to you, for publicity and promotion purposes only through whatever medium we choose.

If you do not want your images to be displayed, you have to advise us in writing at the time of booking, or when you collect your travel documents.

XV. PRIVACY

Tweet World Travel collects information about you (including health information where necessary) to process your travel arrangements, facilitate your participation in loyalty programs and conduct marketing activities and market research. If the information is not provided, we may not be able to make travel arrangements for you. We may disclose your personal information to our related companies, carriers, travel service providers, organisations which provide services to you.

For our full Privacy Policy, see link: https://b2b.tweetworldtravel.com.au/privacy-policy

XVI. GOVERNING LAWS

If any dispute arises between you and Tweet World Travel, the laws of Australia will apply.

 

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