PORTUGAL ULTIMATE LUXURY HERITAGE ESCORTED TOUR

LISBON - EVORA - PENHAS DOURADAS - BRAGA - PORTO - COIMBRA - FATIMA - ESTORIL

Discover the secrets and charms of Portugal on a luxury tour handcrafted as a true celebration of this culturally rich country. This 10-day luxury tour will take you to experience Portugal well beyond the guide book and delve deep into its fascinating history. Move through fairytale palaces, medieval walled towns, ancient villages, UNESCO World Heritage sites, and everything in between while in awe with the breathtaking landscapes. Stay at iconic boutique luxury hotels as you explore quaint towns on rugged cliff tops, gothic spires rise majestically and charming cobbled streets. 

Get a real taste for Portugal with local dishes and delicacies from across the regions, and enjoy diverse gastronomic experiences from gourmet meals to lush 7-course dinners. Be charmed by a curated selection of private experiences as you discover Portugal on a tour where authenticity and exclusivity triumph. Portugal awaits you to reveal its treasures and heritage.

Trip code : LUXPRG01

Duration : 10 days

Destination : Portugal

Travel Dates : 2021

  • This luxury tour is escorted by a professional tour director
  • Stay at iconic luxury 5-star accommodation at each destination throughout the tour, with daily breakfast 
    • Santiago de Alfama Luxury Boutique Hotel - a charming boutique hotel located in the historic center of Lisbon
    • Convento do Espinheiro Historic Hotel - world-class service and celebrity treatment in Evora
    • Casa De São Lourenço Panorama Hotel - spectacular panoramic view over Glacier Valley in Penhas Douradas
    • Torre de Gomariz Wine & Spa - a wine spa hotel set in a luxuriant verdant scenery in Braga
    • Porto Bay Flores - a true gem located in the heart of the historic Porto
    • Qinta das Lagrimas Luxury Hotel - a scenic retreat of peace and tranquility situated in a historic medieval palace in Coimbra 
    • Luz Charming Houses - a glamorous and romantic boutique hotel, a true soul experience, in Fatima
    • Hotel Palacio De Estoril - a world-famous luxury hotel with a rich history set in lush gardens in Estoril 
  • Discover the rich culture, history and heritage of Portugal with visits to medieval castles, cobblestone villages and charming old cities
  • Lose yourself in the extravagant UNESCO World Heritage Sites in Batalha, Evora, Belem, Braga, Guimaraes, Porto and Lisbon
  • Explore the country's most enchanting settings in palaces set above mist-covered woodlands, craggy clifftop castles and stunning medieval town centres
  • Visit the sites where the Knights Templars founded the first Templar Nation
  • Visit Bracara Augusta, nowadays Braga, founded by the First Roman Emperor Caesar Augustus
  • Visit the church where Portugal's First King was Baptised
  • Visit one of the oldest universities in the world and its beautiful Baroque library, and explore the Gothic Art of the Batalha Monastery
  • Satisfy your tastebuds with a pleasant mix of unforgettable  gastronomic experience - from gourmet meals to lush 7-course dinner
  • Enjoy a unique one-of-a-kind experience Dinner & Fado Show
  • Premium wine tasting in Porto at Port Wine Cellar
  • Cross the Douro river on the iconic moliceiros (local boat) on the way to Aveiro, known as Portugal's little Venice
  • Be connected with the locals through a unique visit to the ancient village of Aranhas and experience a traditional lunch at a 19th-century ancient cobblestone house
  • Complimentary one-way Chauffeur service in Australia*

* complimentary one-way Chauffeur service in Australia is within 35kms of an international airport and residential address pick up

 

 

Upon arrival to the City of the Seven Hills, you will be welcomed by your Tour Director. You will be transferred on a luxury vehicle to enjoy a brief city tour of Portugal's capital. Be charmed by the city's downtown area - the Baixa Pombalina, walk through the old alleyways, and visit the Bairro Alto and Chiado District.

Transfer to your Luxury Hotel for checkin (after 15h00).

Enjoy the rest of the day at leisure, and later in the evening join your Resident Tour Director and fellow guests for drinks, a welcome dinner and a Fado show in one of Lisbon's secular and romantic neighborhoods. Fado is listed as UNESCO World Cultural Heritage
 

Meals: Dinner with Fado Show
Accommodation: 5-star Santiago de Alfama Luxury Boutique Hotel (or similar)

Enjoy your breakfast at the hotel. 

Today, we will depart Lisbon and cross the Alentejo region in the direction of Evora, a UNESCO World Heritage Site.

Evora, initially populated since the Celtic Tribes occupied the Iberian Peninsula, was conquered by the Roman Empire in 57 BC and expanded into a walled town. Vestiges from this period (city walls and ruins of Roman baths) still remain. Julius Caesar called it Liberalitas Julia (Julian generosity). The city grew in importance because it lay at the junction of several important routes. In Evora, the Diana Roman Temple, and centuries of history within this city walls will be enlightened by your Tour Director.

After the tour, we will leave the city centre to check in Convento do Espinheiro the Historic Hotel, where Royalty members were frequent patrons since 1458 AD. 

Afterward this visit, take advantage of this amazing property, and be pleased by the luxurious and Award Winning SPA, or wander through the grounds of this secular property.

In the evening, enjoy a delightful dinner (included) at the DIVINUS Restaurant where Chef Jorge Peças and his staff create their science.

Meals: Breakfast & Dinner
Accommodation: 5-star Convento do Espinheiro Historic Hotel (or similar)

Enjoy breakfast at the hotel.

Today, bring your most comfortable walking shoes as we visit a medieval castle. 

After checking out, we will leave the Alentejo behind and drive north through to Monsanto - the most Portuguese village. Romans, Visigoths, Arabs have passed through here.

D. Afonso Henriques Portugal's First King, took this settlement and handed it over to the Templars, who at the highest point have built a fence with a fortress and a Castle, to increase the defenses of the place, classified as a National Monument in 1948 for being an example of military architecture from the medieval period, together with its walls.

The place is not easily accessible, but nothing that an explorer like you does not aim to achieve. Climb up to the fortress, and once in the castle, listen to the stories and legends that made this mythical place the most Portuguese village in Portugal.

After this medieval experience, we will proceed to Aranhas an ancient village, where a gastronomic experience (included) will be prepared in an 19th century ancient cobble stone private house, with a traditional meal prepared by the elder of the family. Don't expect a gourmet meal here. Food will be prepared just as they have been for centuries, and the table will be full of delicacies.

Later, we will drive to Penhas Douradas to a Luxurious Mountain Design Hotel. Check in and enjoy the rest of your day at leisure.

Meals: Breakfast & Lunch
Accommodation: 5-star Casa De Sao Lourenco Panorama Hotel (or similar)

Upon leaving our Mountain Hotel, we will venture into the beautiful landscapes which illustrate the Côa River and discover the primitive art of Mankind and head to the Foz Côa Valley, listed as a World Heritage Site by UNESCO since 1998.

The Foz Côa Valley is considered “the most important open air Paleolithic rock art site”. This archaeological location is divided into two major waterway routes. Like a vast open air gallery, Côa Valley has over one thousand rocks with rupestrian marks, identified in over 70 different places. They are predominately Paleolithic engravings, dating back to around 25.000 years ago.

At the end of this visit, you can enjoy free time and the views and have lunch at the amazing Foz Côa Museum Restaurant (not included) before heading to Braga, a city founded by Caesar Augustus, the first Roman Emperor, over 2.000 years ago. Its Cathedral dates back to the XI (11th ) Century, which is actually older than Portugal itself as it was erected several decades before the founding of the country.

After the visit to the Historic City Center, we will travel to the fabulous Torre de Gomariz Wine & Spa Hotel, set in a luxuriant verdant scenery, defined by the vineyard and a leafy forest with five hectares with numerous secular trees. The hotel integrates one of the most emblematic historic buildings of Vila Verde, the Tower and Casa de Gomariz, which together with the other modern buildings offer a unique connection between history, nature and design, giving it a touch of sophistication where the classic and the contemporary blend in exceptional harmony.

At Torre de Gomariz Wine & Spa Hotel, you will see the views from the top of the Medieval Tower still used today as part of the hotel, and later, you will delight on the Gomariz Restaurant with a lush 7-course menu accompanied by the wines produced in this secular estate.

Meals: Breakfast & Dinner
Accommodation: 5-star Torre de Gomariz Wine & Spa Hotel (or similar)

Halfway through our journey, we will start the day having breakfast with an inspiring view at the terraced breakfast room. We will visit the Bom Jesus Sanctuary, another UNESCO Heritage site, and the fairy tale-like gardens located at the top of the hill that separates Braga from Guimarães.

Guimarães, also known as the city where Portugal was born, and it’s city center is another Portugal’s UNESCO Heritage Site. Be amazed by the medieval architecture present in the alleys that lead to the Paço dos Duques- THE DUCAL PALACE-  built in the 15th Century by Afonso an illegitimate son of king João I and Inês Pires Esteves which was the 1st Duke of the House of Bragança and the 8th Count of Barcelos. The construction was complete at the time of his second marriage with Constança of Noronha (daughter of Afonso, Count of Gijón and Noronha and Isabel, Lady of Viseu ).

Just on the side, you will visit the GUIMARÃES CASTLE, a 10th Century construction. Between the Ducal Palace and the Castle, there is a small church, known as of S.Miguel of the Castle. It is a Romanesque church where, according to Legends, Afonso Henriques Portugal's First King was baptized.

Having some free time, walk through the Old Town or have a meal (not included)

In the afternoon, we will departure to Porto another UNESCO Heritage Site that gives its name to the world-renowned Port Wine, and visit the Port wine cellars together with a Premium Wine Tasting, before checking in to our wonderful 5 Stars Hotel in the Heart of the City Center.

Enjoy dinner at the hotel (included), and certainly, afterwards you will love to walk in the old town on foot, mingle with the locals, and enjoy the numerous bars all within walking distance from your hotel.

Meals: Breakfast & Dinner
Accommodation: 5-star Porto Bay Flores (or similar)

After breakfast at the hotel, we will leave the city behind and cross the Douro River towards Aveiro (known as Portugal's little Venice) and its charming network of canals. Experience this ancient water transport on a private visit whilst tasting the Local OVOS MOLES, a local traditional sweet delicatessen wilts sipping on Sparkling wine. 

Aveiro has a number of buildings in Art Nouveau style that are worth seeing. Enjoy free time at leisure and later depart to Coimbra, a historic and cultural beauty, also a Portugal's UNESCO Heritage Sites.

In Coimbra, a momentous local Fado show replete with ballads and a meticulous historic explanation of the local university students singing, will have you know by heart the why’s of this melancholic ballads and serenades

Later we will Check in to Quinta das Lagrimas .Here, Nature, charm, history, elegance, and experiences are the essence of Quinta das Lágrimas (Estate of Tears). For centuries a private sanctuary that welcomed Kings and Emperors The Quinta das Lágrimas Hotel is now open to selective clients that appreciate the art of fine living and to those that want to discover the love legend of Prince Pedro and the maid Inês de Castro

Here, and before dinner (drinks not included), take some time to walk through the lush gardens that have been meticulously curated since the year 1326.

Meals: Breakfast & Dinner
Accommodation: 5-star Quinta das Lagrimas Luxury Hotel (or similar)

Today we will be mesmerized by one of the world’s grandest and unique libraries, the Barroque Biblioteca Joanina, located in Coimbra University. Coimbra University was founded in 1290, making it one of the oldest universities in the world.

Here, besides the astonishing library, you will have the chance to visit the St. Michael's Chapel and the Royal Palace, and the Science Museum chemistry Laboratory and College of Jesus (entrances included).

After this visit we will have free time to wander through the alleys where the old students’ republics are, or even visit the Santa Crus Monastery, where a tomb has Portugal’s First King D. Afonso Henriques at rest.

Later, and crossing the Mondego river in our luxury transport, we will head to Batalha , and it's unique Monastery, of course, another Unesco Heritage Site, constructed in fulfilment of a vow by King João to commemorate the victory over the Castilians at Aljubarrota (15 August 1385)

The Dominican Monastery of Batalha , in the center of Portugal, is one of the masterpieces of Gothic art. The construction included seven reigns of the second dynasty (1385-1580) and involved a large team of master of a high level, both national and foreign, that was initially directed by Afonso Domingues, until his death, in 1402. 

Leaving Batalha, and just a few minutes away we will head to Fatima, where the famous Holy Lady of Fatima’s Sanctuary receives millions of pilgrims every year. Here enjoy free time, before a grand dinner at the renowned local restaurant Tia Alice.

Later, Transfer to our glamorous and romantic Luz Charming Houses hotel (just under one mile away).

Meals: Breakfast & Dinner 
Accommodation: Luz Charming Houses - Boutique Hotel (or similar)

After breakfast at the glamorous Luz Charming Houses Hotel, enjoy the scenic roads on the way to the medieval town of Óbidos, one of the most picturesque and well preserved in Portugal. We will find a well preserved castle within the walls and a maze of streets and white houses that are a delight to stroll amongst.

Take the opportunity and have lunch at one of the innumerous specialized restaurants (not included), and walk on the Castle’s walls just as knights used to.

From Óbidos back to Lisbon. 

Lisbon and its charm are replete of historic monuments, grand plazas, and Avenues. On the banks of the Tagus is an apogee of Manueline architecture. In the spot where the Jerónimos Monastery stands today, next to the old Belém beach, was originally a small hermitage dedicated to Santa Maria that had been built by the Infante D. Henrique, in 1452. At the start of the 16th century King Manuel intention to have a large monastery erected there was acknowledged by the Holy See, and which was donated to the Order of the Friars of St. Jerome. The epitome of Manueline architecture and intrinsically linked to the Discoveries, this monastery is the most remarkable Portuguese monastic ensemble of its time and one of the main European churches.

Later, prepare yourself as the Hotel Palácio do Estoril, situated just beside the Casino do Estoril. Visit the galleries of this hotel where Kings, Presidents and other dignitaries are considered locals, and which make this building a museum in its own right.

Hotel Palacio do Estoril was not only James Bond's hotel in "On Her Majesty's Secret Service" but actually Ian Fleming himself stayed here during the World War II and it gave him the inspiration for his James Bond novel: Casino Royale.

At this monumental Hotel, a delicious four-course menu will be served (included).

Meals: Breakfast & Dinner 
Accommodation: 5-star Hotel Palacio Do Estoril (or similar)

Today you will make an early departure to make the most of the day. 

Departing from our hotel for Sintra and its Fairy Tale like palaces and castles on which: Richard Strauss Composer once said:
"It's the real garden of Klingsor, and then at the top, there is the Castle, the Holy Grail of Castles"

A beautiful town at the foot of the mountain range of the same name , its unique characteristics have led UNESCO to classify it as a World Heritage site. It was even necessary to create a special category for the purpose that of "cultural landscape " taking into account its natural riches as well as the historic buildings in the town and mountains.

Endowed with luxuriant vegetation, the mountains are part of the Sintra Cascais Natural Park.

From Sintra to Cape Roca, where you will even receive a certificate proofing that you have been on the most western point of continental Europe.
From here, and taking the scenic road towards Cascais, a seaside village, originated in the 1870s, when King Luís I of Portugal and the Portuguese royal
family made it their residence every September, thus also attracting members of the Portuguese nobility.

Cascais is known for the many members of royalty who have lived there, including King Edward VIII of the United Kingdom , King Juan Carlos I of Spain , and King Umberto II of Italy or the exiled Cuban president Fulgencio Batista.

Enjoy free time at this glamorous and picturesque village, and later, we will head to the Palacio do Estoril where a farewell Gala Dinner with five courses worthy of glamorous spies will be served with drinks included.

After Dinner, and should you wish to, you can have a drink on the very same Casino where Ian Fleming gambled and was inspired to write his first novel of the James Bond saga: Casino Royale (expenses and drinks not included)

Meals: Breakfast & Dinner 
Accommodation: 5-star Hotel Palacio Do Estoril (or similar)

In the morning, enjoy the last minute in Lisbon. 

Depending on your flight schedule, you will be transferred to the airport for your departure flight.

***Important Note***

For operational reasons and passenger safety, Tweet World Travel and its suppliers reserve the right to change, vary, modify or cancel any itinerary or arrangement in relation to the tour/cruise as considered necessary.

This itinerary is not recommended for persons with reduced mobility.

All of our tours require a reasonable level of fitness. Every traveller on our tours is required the ability to walk around sights on uneven surfaces in both urban and rural / mountainous areas unaided. You'll be getting on and off coaches and boats, walking around the sights and climbing some steps.

Please read our itinerary carefully for outline of fitness level to help you select the right holiday for you.

Important notes:

• All persons must be fit and physically able to partake unaided in their chosen activities/packages/tours /cruise etc. as outlined in the itinerary.

• All parties acknowledge the physical demands and hazards involved in the tour or cruise they will be undertaking and have chosen to participate at their own risk.
Our Small Group Tours are guaranteed to depart with a minimum of just two guests.

Our group size ranges from only 2 to 16 people. This means less of your precious time is wasted waiting for others, allowing you to have more time to enjoy your holiday.

For group tours with 10 travellers or more, in addition to the tour guide, we will provide a dedicated tour director (free of charge) who will escort the tour from the beginning to the end.
We provide a wealth of dining experiences and venues. Most meals during the tour are at famous restaurants, with the menus handpicked and planned to highlight a perfect mix of Local and Western cuisines.

Our itinerary features sumptuous Welcome and Farewell Dinners for a delightful, authentic culinary experience, whereas the special Chef’s Table experience will take you on an unparalleled culinary demonstration and beautiful menu to feast on.

Note: It is your responsibility to notify us of any dietary requests/requirements. We will do our best to meet your request/requirements, however, cannot guarantee that it can always be accommodated.
When travelling with Tweet World Travel, you will indulge in a seamlessly opulence travel experience. We hand-pick the premium quality resorts, hotels or lodges, ensuring that each night of your itinerary finds you welcomed and comfortably settled in either historically iconic, culturally rich, or coveted high-design hotels full of authentic local charms. You will stay at the heart of each destination, adjacent to monuments or strategically at the edge of a wilderness.

• Room Information: All rooms are air-conditioned, Fridge/ Mini Bar in room, Safe box in room
• Triple Share: Available upon request
• Bedding Configuration: Double or twin bedding (subject to availability).
• Adjoining / Interconnecting Rooms: Available upon request (subject to availability).
• Laundry service is available at hotels/resorts where you will stay during the tour and will incur additional charges if used
• Massage service is available at hotels where you will stay during the tour and will incur additional charges if used.
After purchase, you will receive a Booking Confirmation and Passenger Information Form by email. Within 24 hours of purchase you need to send us a copy of your passport together with your Passenger Information Form.

After purchase, you are required to make a deposit or full payment for your order. Please note most of our deposit is non-refundable. Please check your booking and your invoice for the Terms and Conditions which apply specifically to your booking.

If you would like to cancel your booking, please refer to our cancellation terms.

Please notes:
• Any special requests, preferences MUST be clearly stated in your Passenger Information Form
• Any change requested after submitting your Passenger Information Form cannot be guaranteed, is strictly subject to availability and will incur surcharges
Safety Net Protection is not included in our tour/cruise packages. If you wish to purchase safety net protection, an additional fee of $105 per person will be incurred. This is only valid for a one-time use (claim).

Safety Net Protection enables passengers to amend their tour and/or river cruise 15 days prior to departure, to another tour/cruise to the same destination, departing in the same year (once only) without any applicable cancellation charges or penalties.

The new tour/cruise must be at the same cost or higher but cannot be at lower cost than the initial cruise/ tour booked. If the passenger chooses the higher cost option, then the additional difference amount must be paid. However, no modifications shall be accepted less than 15 days prior to departure.

Importance notes:
• Safety Net Protection is payable immediately at the time of making the deposit payment. Once purchased, Safety Net Protection is not refundable
• Safety Net Protection does not apply for airfares or third-party fees and charges.
• Safety Net Protection allows for amendment ONLY, not cancellation.
• You will be responsible for all your personal belongings while on the tours. It is your responsibility to make sure your room is secure.
Tipping is not compulsory and is not included in this package. We believe that if you choose to tip, you should only pay for the service you receive.

In general, tipping is widely accepted as a way to show your appreciation of good service but is not compulsory. Tipping is expected and often makes up a large part of people's wages.

• If you are happy with services provided by your tour guides and drivers, a tip is appreciated. Recommended tips - For the guides and drivers - $6US per day per passenger.

• If travel on a river cruises and happy with the services provided by your crews and service onboard. Recommended tips - For the crews and guides - $10US per day per passenger.
You must carry your own luggage from/to the coach and to/from the hotel or cruise. The driver and his assistance will assist with the uploading/off-loading of your luggage.

All of our tours will include internal flights within the tour, which allow 20kg of check-in luggage and 7kg of carry-on luggage per passenger. A surcharge may apply for oversized/overweight luggage subject to the airline's policy.

Please note:

• You will be responsible for all your personal belongings while on the tours/cruises. It is your responsibility to make sure your room/cabin is secure.

• Tweet World Travel will not be liable for any loss or damage to your luggage or other personal belongings.
Our products DO NOT include Travel Insurance. Travel insurance is not included in our tours, cruises, day tours, private tours, group tours, transfers, and any of our packages.

For your protection, we strongly recommend that you purchase comprehensive travel insurance for your travel arrangements (without limitation) that include coverage for medical expenses, loss of luggage, cruise, land content and airfare charges that may occur.

You need to provide us your Travel Insurance details upon booking, or at least before 30 days prior to your departure.

If you do not have travel insurance prior to your departure, we retain the rights to refuse boarding/joining our tours or cruises. We might refund / provide travel credits for you, less any unrecoverable fees including but not limited to admin fees, visas fees, other suppliers’ cancellation fees. We won’t be held liable for any costs associated with this matter.
PORTUGAL ULTIMATE LUXURY HERITAGE ESCORTED TOUR

  • Stay 9 nights at luxury 5-star accommodation throughout the tour, with daily breakfast 
  • 5-star hotel as listed in the itinerary, or similar
  • All return airport transfers within the tour
  • All transfers in excellent vehicles with a professional driver
  • English-speaking tour director
  • Meals as per itinerary:
    • Daily breakfasts at hotel
    • 1 lunch as per itinerary with drinks included
    • 8 dinners as per itinerary, no drinks included (except for day 8 & 9)
  • Comprehensive city tour and sightseeing as per itinerary
  • All entrance fees at monuments
  • Government taxes & service fees
  • Complimentary one-way Chauffeur service in Australia*

* complimentary one-way Chauffeur service in Australia is within 35kms of an international airport and residential address pick up

 

Under the Schengen Convention, Australian citizens intending to travel to any Schengen country*, for a holiday or business, are authorised to stay in the Schengen zone for a maximum total of 90 days, without a visa, during any six month period.

After spending 90 days in the Schengen countries, travellers are required to remain out of the Schengen area for a period of at least 180 days before they can re-enter.

* Countries part of the Schengen Convention: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Slovenia, Slovak Republic, Sweden, Switzerland and Spain)

GENERAL TERMS & CONDITIONS

  1. DEFINITIONS

This Term & condition sets out how Tweet World Travel Pty. Ltd. (ACN 608 371 277) and its subsidiaries all their brands, including but not limited to Tweet World Travel, Tweet World Cruises, Worldwide River Cruises, Asia School Tours, Tweet World Tours; Asia Online Tours, Croisi Cruises (collectively referred to in this document as "Tweet World Travel”, "we" "our" or "us") in these booking terms and conditions shall mean Tweet World Travel. These terms and conditions apply to bookings you make with our consultants (in-store, on our websites, over phone or by email); with your own travel agents, as well as online bookings you make on our websites. Please make sure your travel agent or our consultant advise you of our terms and conditions.

Please read the following terms and conditions carefully. You must not make any bookings unless you understand and agree with the following terms and conditions.

  1. AGREEMENT BETWEEN USER AND TWEET WORLD TRAVEL

The services of Tweet World Travel are offered to you on the condition of your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the Tweet World Travel constitutes your agreement to all such terms, conditions, and notices.

  1. MODIFICATION OF THESE TERMS OF USE

Tweet World Travel reserves the right to change the terms, conditions, and notices under which the services of Tweet World Travel are offered, including but not limited to the charges associated with the use of the Tweet World, without notice.

  1. BOOKING TERMS & CONDITIONS

1. BOOKING

Passenger names must be provided exactly as per passport at the time of booking. Any spelling corrections made after a deposit is paid must be sent in writing and will incur additional fees, including any ticket/voucher re‐issue fees and any suppliers’ re-issue fees.

After a booking is made, customers / travel agents need to send a scan copy of the travellers/passengers’ passport together with a Passenger Information Form. If these required documents are not received within 3 working days, the respective booking will be void.

Tweet World Travel reserves the right to correct any errors in rates quoted/invoice or calculated, or any omissions made at any time during your booking. Any verbal quote given is an indication only of the final price and is subject to confirmation in writing. Even once payment has been paid in full but an error in price has been found, Tweet World Travel reserve the right to correct any error.

Tweet World Travel reserves the right to modify the price in case of exchange rate fluctuation while we provide a quote or make a booking for you. We continue to modify exchange rate even after your booking is made. The price is only guaranteed only when a booking is confirmed and a deposit is already paid.

Tweet World Travel’s online websites, including but not limited to its online B2B Agent Portal and its websites listed below, show live availability of its tour and cruises, and the price is updated daily according to the exchange rate. The price is only guaranteed only when a booking is confirmed, and a deposit is already paid.

Tweet World Travel’s websites include:

Tweet World Travel acts as a co-ordinator and books your holidays with one or several Third-party providers (Airlines, Cruise Company, Transfers, Third-Party Providers). Once booked with Tweet World Travel to utilise Third Party Provider’ service, you also agree and are bound to their terms and conditions.

1.1 Deposit

  1. Worldwide River Cruises
  • You will be required to pay deposit of 30% total price after booking is confirmed.
  • Deposit due date is specified within your invoice / booking confirmation. If the deposit is not paid by the specified due date, your booking will be cancelled.
  • If you cancel your cruise booking at any time, an amount of $450 per person from your deposit is non-refundable, or depends on each package's terms & conditions

Any booking valued at or less than $1,900 must be paid in full amount after booking is made. All airfares must be paid in full at the time of booking.

  1. Asia Tours

You will be required to pay deposit after booking confirmation:

  • Private Tours or Group Tours is $500 Per Person
  • Large Groups (more than 15 people) / School Tours is $700 Per Person
  • Short packages, shore excursion, hotel etc. is $250 Per Person

Deposit due date is specified within your invoice / booking confirmation. If the deposit is not paid by the specified due date, your booking will be cancelled.

If you cancel your booking at any time, your deposit is non-refundable, or depends on each package's terms & conditions

Any booking valued at or less than $1,000 must be paid in full amount after booking confirmation. Some airfares or services must be paid in full at the time of booking.

c. Receipt of Deposit

By sending/paid a deposit the customers/ travel agents acknowledge that the terms and conditions are fully understood, and agree to be bound by the terms, conditions and responsibilities set forth.

The customers/travel agents also acknowledge and agree that:

  • All persons are fit and physically able to partake unaided in their chosen activities/packages/tours /cruise etc. as outlined in the itinerary.
  • All parties acknowledge the physical demands and hazards involved in the tour or cruise they will be undertaking and have chosen to participate at their own risk.
  • It is your responsibility to notify us of any dietary requests/requirements. we will do our best to meet your request/requirements, however, cannot guarantee that it can always be accommodated.
  • All parties understand that any medical or dietary information provided to us does NOT, under any circumstances, make Tweet World Travel liable if a particular condition exacerbates while on tour or cruise which might affect their ability to participate in any portion of the tour or cruise
  • Our products DO NOT include Travel Insurance. We strongly recommend that you purchase travel insurance for your trip.
  • You need to provide us your Travel Insurance details upon booking, or at least before 30 days prior to your departure. If you do not have travel insurance prior to your departure, we retain the rights to refuse boarding/joining our tours or cruises. We might refund/provide travel credits for you, less any unrecoverable fees including but not limited to admin fees, visas fees, other suppliers’ cancellation fees. We won’t be held liable for any costs associated with this matter.

1.2 Final balance

  1. Worldwide River Cruises

The final balance will be due 110 days before the departure date. If the outstanding payment is not received by the due date, your booking will automatically be cancelled. Then the cancellation rate will be applied. The cancellation terms are specified in your invoice/booking confirmation.

  1. Asia Tours

Outstanding balance depends on the type of service you are undertaking:

  • For our tours/packages or other products, outstanding balance is due 65 days before departure. If the outstanding payment is not received by day 65, your booking will automatically be cancelled. The deposit is non-refundable.
  • For large group tours and school tours, outstanding balance is due 90 days before departure. If the outstanding payment is not received by day 90, your booking will automatically be cancelled. The deposit is non-refundable.

2. PAYMENT

  • All airfares must be paid in full at the time of booking confirmation
  • Deposit will due immediately or as specified in your invoice/booking confirmation
  • Final balance will be due before 65 days or 110 days before departure date, as specified in your invoice/booking confirmation

        You can make a payment via Enett, Bank Transfer, Credit Card, Paypal

Credit Card Fee

The following Card Fees apply:

  • Visa Credit Card - 1.8% fee and MasterCard Credit Card ‐ 1.76% fee applies.
  • American Express (Amex) ‐ 2.8% fee applies.
  • Paypal – 2.6%
  • For late payment or urgent bookings, please notify us via email at payments@tweetworldtravel.com.au

3. LATE OR URGENT BOOKING

Any booking made within 110 days before departure will require payment in full immediately when the booking is confirmed.

Bookings made less than 60 days prior to departure will incur a late booking fee of $120 per person and must be paid along with the final payment at the time of booking.

4. AMENDMENTS FEES

After bookings are deposited, any amendment has to be requested in writing and incurs $99 fee per person, plus any additional costs and administrative expenses incurred in arranging the alteration.

Alterations will be made at our discretion and may not always be possible.

5. SAFETY NET PROTECTION 

5.1 Safety Net Protection

  • Safety Net Protection is not included in our tour/cruise packages. If you wish to purchase safety net protection, an additional fee of $95 per person will occur. This is only valid for one-time use (claim).
     
  • Safety Net Protection enables passengers to amend their tour and/or river cruise 30 days prior to departure, to another tour/cruise on the same destination departing in the same year (once only) without incurring cancellation charges or penalties from Tweet World Travel. The new tour must be at the same cost or higher, but cannot be at lower cost than the initial tour booked. If the passengers choose the higher cost option, then the additional difference amount must be paid. However, no modifications shall be accepted less than 30 days prior to departure.
     
  • Safety Net Protection is payable immediately at the time of making deposit payment. Once purchased, Safety Net Protection is not refundable  
     
  • Safety Net Protection does not apply for airfares, or third-party fees and charges.
     
  • Safety Net Protection allows for amendment ONLY, not cancellation.

6. TRAVEL VOUCHER

Travel voucher will be issued and sent to customers/travel agents from 15 -30 days prior to departure. Make sure the travellers have obtained our travel voucher before travelling.

If the traveller travel without our provided travel voucher, they might be denied embarking/joining our services. It is your responsibility to contact us or your travel agents to obtain all necessary travel documents. If our services are booked by the travel agents, it is the travel agents’ responsibility to collect travel vouchers and any necessary documents and provide that to the travellers.

Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking/your customers’ booking. If there is any unbooked services / mistakes, you have to contact us or your travel agents immediately to rectify. Once the traveller already embark our cruise or join our tour at the destination, we are not liable for any unbooked services / mistakes.

It is the customers/travel agents’ responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occur, we won’t be liable and the travellers will be deem as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.

Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.

  1. CANCELLATION

Please check with your travel agents / our consultant before cancelling or amending a Travel Product. In certain circumstances, some Cruise Company, Airlines or Third-Party Travel Provider may charge cancellation fees up to 100% of the Travel Product’s prices as per their terms and conditions.

Tweet World Travel acts as a co-ordinator and book your holidays with one or several Third-party providers, and you are subjected to their terms and conditions specified.

For a specific tour / cruise package, a separate cancellation policy might be set out and applied to your booking.

 Please see the below for our general cancellation policy.

1. WORLDWIDE RIVER CRUISES

1.1 Cancellation by customer

1.1.1 For Tweet World Travel’s Charter ship or Allotment with other Cruiseline

Before the travel date, the following fees will be applied:

  • Cancel at any time: $700 per person is non-refundable
  • From 110 days to 91 days before departure: 45% of total price
  • Between 91 and 61 days prior to departure: 55% of total price
  • Between 61 and 45 days prior to departure: 65% of total price
  • Between 45 and 35 days prior to departure: $75% of total price
  • Within 35 days prior to departure: 100% of total price
  • Any 'no show' – 100%

After the trip has commenced, we are unable to refund any amount for unused services due to your unwillingness, early departure, late arrival, or missed days on cruise.

If your cruise package includes international/domestic flights the airlines cancellation policies will be apply.

1.1.2 CroisiEurope River Cruise

The below terms apply to any respective CroisiEurope booking. These terms may be changed according to CroisiEurope’s terms without notice.

A. Costs of cancelling CroisiEurope River cruises & Coastal cruises:

  • More than 63 days before the date of departure: $450 per person
  • From 63 to 54 days: 40% of the total amount of the package
  • From 53 to 33 days: 50% of the total amount of the package
  • From 32 to 23 days: 60% of the total amount of the package
  • From 22 to 5 days: 75% of the total amount of the package
  • 48 hours from the departure: 100% of the total amount of the package

 B. Costs of cancelling CroisiEurope - “Nouvel An” and “Carnaval de Venise” river cruises:

  • More than 63 days before the date of departure: $450 per person
  • From 63 to 54 days: 40% of the total amount of the package
  • From 53 to 33 days: 50% of the total amount of the package
  • From 32 to 23 days: 75% of the total amount of the package
  • From 22 days from the departure: 100% of the total amount of the package

C. Costs of cancelling cruises on the Mekong, Volga and in Southern Africa:

  • More than 93 days before the date of departure: $450 per person
  • From 93 to 64 days: 35% of the total amount of the package
  • From 63 to 34 days: 50% of the total amount of the package
  • From 33 to 23 days: 70% of the total amount of the package
  • From 22 to 7 days: 80% of the total amount of the package
  • From 6 days from the departure: 100% of the total amount of the package

1.2  Cancellation by Tweet World Travel

For group set departure, if the minimum number of the group is not reached, we reserve the right to cancel or vary the cruise 110 days prior to departure. If this event occurs, an alternative guaranteed travel date will be offered. Should these options not be acceptable by you, Tweet World Travel will offer travel credits to be used up to 24 months less visa cost, fuel surcharge and any other cancellation fees levied by airlines and other third parties.

If a booking is cancelled or varied prior to departure due to unforeseeable circumstances such as, but not restricted to, severe weather conditions or force majeure, Tweet World Travel will either change your travel arrangements as reasonably practicable to ensure your safety and invoice you for any additional costs. Tweet World Travel will offer credits to any unused part of your holiday package for future travel up to 24 months.

During your cruise, in the event of strike, bad weather, or force majeure conditions endangering the operation of the vessel safely or extraordinary circumstances, Tweet World Travel may at all times and without notice, advance or delay a departure or a stopover or, if need be, change ports of call, and may not be held responsible in the event of cancellation, earlier or later departure or arrival, modification or substitution. Tweet World Travel will offer credits to any unused part of your holiday package for future travel up to 24 months. Tweet World Travel will not be liable to any additional associated costs incurred to the travellers whatsoever.

Force majeure events are beyond our control, including but not limited to war, civil disobedience, terrorism, insurrection, accident, explosion, sickness, epidemic, pandemic, fire, floods, severe weather, acts of God, acts of Government, alteration or cancellation of scheduled air services, accidents to or failure of machinery or equipment or industrial action.

1.3 Cancellation by Cruise Company or Third-Party Provider

Tweet World Travel acts as a coordinator and books your holiday with Third Party Travel Providers (Cruise company, airlines, local supplier, transfer service etc.) and is subjected to their particular terms and conditions.

If the Cruise Company, Airlines, Local Supplier or Third Party Travel Provider changes any part of your booking for reasons beyond its control, for example, if a Cruise Company or Third Party Travel Provider changes its schedules, overbooks, or if there are any changes in applicable surcharges, fees or taxes, we will use our reasonable endeavours to notify you.

If any such changes result in your Travel Product costing more or otherwise being materially different, then you may cancel the Travel Product. Depending on each particular suppliers’ policies and terms & conditions, it may results in a monetary refund to you or travel credits to use in the future. The refund/credits will less any fees charged by us under our terms and conditions, and by the Cruise Company, airlines, local suppliers or Third party travel provider’s terms and conditions that you agreed with.

Our fee may cost up to 10% of the total price that you have paid for your Travel Product to Cruise Company, Airlines, or Third Party Travel Provider.

Please check with your travel agents/ our consultant before cancelling or amending a Travel Product in these circumstances as some Cruise Company, Airlines, Local Suppliers or Third Party Travel Providers may charge cancellation fees up to 100% of the Travel Product’s prices as per their terms and conditions.

2. ASIA TOURS

2.1 Cancellation by customer

Before the travel date the following fees will be apply:

Tours/ Packages

Large Group Tours & School Tours

(More than 15 people)

65 days or more before departure – loss of deposit

90 days or more before departure – loss of deposit

64‐40 days before departure – 55%

89‐79 days before departure – 65%

39‐31 days before departure – 75%

78‐61 days before departure – 85%

Within 30 days of departure – 100%

Within 60 days of departure – 100%

Any 'no show' – 100%

Any 'no show' – 100%

 

After the trip has commenced, we are unable to refund any amount for unused services due to your unwillingness, early departure, late arrival, or missed days on tours.

If your tour/package includes international/domestic flights the airlines cancellation policies will be applied.

2.2 Cancellation by Tweet World Travel

For group set departure, if the minimum number of the group is not reached, we reserve the right to cancel or vary the tour 110 days prior to departure. If this event occurs, an alternative guaranteed travel date will be offered. Should these options not be acceptable by you, Tweet World Travel will offer travel credits to be used up to 24 months less visa cost, fuel surcharge and any other cancellation fees levied by airlines and other third parties.

If a booking is cancelled or varied prior to departure due to unforeseeable circumstances such as, but not restricted to, severe weather conditions or force majeure, Tweet World Travel will either change your travel arrangements as reasonably practicable to ensure your safety and invoice you for any additional costs. Tweet World Travel will offer credits to any unused part of your holiday package for future travel up to 24 months.

Force majeure events are beyond our control, including but not limited to war, civil disobedience, terrorism, insurrection, accident, explosion, sickness, epidemic, pandemic, fire, floods, severe weather, acts of God, acts of Government, alteration or cancellation of scheduled air services, accidents to or failure of machinery or equipment or industrial action.

During your tour, in the event of strike, bad weather, or force majeure conditions endangering the operation of the tour safely or extraordinary circumstances, Tweet World Travel may at all times and without notice, advance or delay a departure or a stopover or, if need be, change destinations, and may not be held responsible in the event of cancellation, earlier or later departure or arrival, modification or substitution. Tweet World Travel will offer credits to any unused part of your holiday package for future travel up to 24 months. Tweet World Travel will not be liable to any additional associated costs incurred to the travellers whatsoever.

2.3 Cancellation by Local Supplier or Third Party Travel Provider

Tweet World Travel acts as a coordinator and book your holiday with Third Party Travel Providers (Cruise company, airlines, local supplier, transfer service etc.) and is subjected to their particular terms and conditions.

If the Cruise Company, Airlines, Local Supplier or Third Party Travel Provider changes any part of your booking for reasons beyond its control, for example, if a Cruise Company or Third Party Travel Provider changes its schedules, overbooks, or if there are any changes in applicable surcharges, fees or taxes, we will use our reasonable endeavours to notify you.

If any such changes result in your Travel Product costing more or otherwise being materially different, then you may cancel the Travel Product. Depending on each particular suppliers’ policies and terms & conditions, it may result in a monetary refund to you or travel credits to use in the future. The refund/credits will less any fees charged by us under our terms and conditions, and by the Cruise Company, airlines, local suppliers or Third party travel provider’s terms and conditions that you agreed with.

Our fee may cost up to 10% of the total price that you have paid for your Travel Product to Cruise Company, Airlines, or Third Party Travel Provider.

Please check with your travel agents/ our consultant before cancelling or amending a Travel Product in these circumstances as some Cruise Company, Airlines, Local Suppliers or Third Party Travel Providers may charge cancellation fees up to 100% of the Travel Product’s prices as per their terms and conditions.

  1. RESPONSIBILITY

Tweet World Travel only acts as an agent for the Suppliers, and sell various travel related products as agent on behalf of, numerous transports, accommodation and other service providers, such as airlines, coach, rail and cruise line operators, as well as all other wholesalers.

Tweet World Travel acts as a co-ordinator for all persons taking these tours in the making of all arrangements for transportation, cruising, touring, sightseeing and hotel accommodation. Our obligation to you is to make travel bookings as your agent on your behalf and to arrange relevant contracts between you and travel service providers. All bookings are subject to the terms and conditions and limitations of liability imposed by each Supplier. It is important for you to obtain and read the applicable Supplier’s terms and conditions as they may limit or exclude their liability to you.

Tweet World Travel does not own, manage, control or operate any transportation vehicle, any hotel or restaurant or any other supplier of services. All receipts, vouchers and tickets are issued subject to the terms and conditions specified by the Supplier and all services are subject to the laws of the country where the services are provided.

Tweet World Travel has no control over, or liability for, the services provided by third parties. We do not control the manner of the Suppliers. We disclaim and will be exempt from liability for anything to do with the supply of such Products.

All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these service providers. Your legal rights in connection with the provision of travel services are against the specific provider and, except to the extent a problem is caused by fault on our part, are not against us. Specifically, if for any reason any travel service provider is unable to provide the services for which you have contracted; your rights are against that provider and not against us.

  1. LIABILITIES

Tweet World Travel (herewith called the Company) acts as a co-ordinator for all persons taking these tours in the making of all arrangements for transportation, cruising, touring, sightseeing and hotel accommodation. The Company does not own, manage, control or operate any transportation vehicle, any hotel or restaurant, any ship or any other supplier of services. All vouchers and tickets issued are subjected to the terms and conditions specified by the supplier and all services are subjected to the laws of the country where the services are provided.

Unforeseeable circumstances such as force majeure, adverse weather, flight rescheduling, hotel overbooking and faults with transportation or road conditions may also have an effect on the tour itinerary after the commencement date. Any decision made in respect of cruise/tour services by independent suppliers, cruiseline operators or airlines to re-route or amend the itinerary due to any of the above or similar circumstances is at the discretion of the cruise/tour service provider. Tweet World Travel shall not be liable for any claim whatsoever arising from such events. We strongly urge all customers to undertake a high level of personal responsibility in order to ensure that possessions, equipment and personal documents are closely monitored and protected at all times. We also strongly advise all customers to purchase appropriate travel insurance to protect you from financial loss and personal injuries in the event of an emergency.

You acknowledge and agree that there are inherent risks involved in participating in the cruise/tour and other activities, including without limitation of possible contact with native flora/fauna, local residents, unforeseen events (force majeure) and travel in remote locations.

By making a booking, you agree to accept all risks associated with the cruise/tour and other activities. You agree to unconditionally release us from all liability, including without limitation in contract and in tort, for any cause or action, including any injury, damage, loss, cost, delay, additional expense or inconvenience caused directly or indirectly as a result of the inherent risks associated with the tour, or any force majeure events or other events which are beyond our control, including but not limited to war, civil disobedience, terrorism, insurrection, accident, explosion, sickness, epidemic, pandemic, fire, floods, severe weather, acts of God, acts of Government, alteration or cancellation of scheduled air services, accidents to or failure of machinery or equipment or industrial action.

If we or our service providers are affected in any way by a force majeure event, we may in our discretion vary or cancel any itinerary or arrangement in relation to the tour as we consider necessary, without incurring any liability to you.

Each service provider is responsible for the part of the cruise/tour and activities it conducts. Service providers are not our agents or employees and are not under our direct control. We therefore do not warrant the performance of any service provider. We do not accept, and you release us from, all liability for any injury, loss, damage, costs or expenses, including without limitation any property damage or personal injury, that you may suffer which arises out of any act or omission of a service provider or operator who provides services in connection with your tour. Any claim that you may have in relation to a service provider should be raised directly with that service provider.

You are responsible for any injury, loss, damage, costs or expenses arising through your own fault. You agree to indemnify us against all actions, proceedings, claims, demands, expenses and costs (including legal costs on a full indemnity basis and whether incurred by or awarded against us) as a result of, or arising in relation to, whether directly or indirectly, your participation in the tour or any act or omission by you in relation to the tour.

To the extent permitted by law, we do not accept any liability in contract, or otherwise for any injury, damage, loss (including consequential loss), delay, additional expenses or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over which we have no direct control. We do not accept any liability for any loss (including consequential loss or any associated costs) caused in case a third party provider becomes insolvent and goes out of business. Any payment already made to the third party provider in such case might be unrecoverable, and no refund will be made.

Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Australian Consumer Law). This liability clause is subject to your rights under the Australian Consumer Law and nothing in these terms and conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010 (Cth).

  1. AGENT RESPONSIBILITIES

It is the travel agents’ responsibility to ensure that all invoice, itinerary details and documentation issued by Tweet World Travel are received and correct and that the customer is aware of amendment and cancellation conditions and other clauses in these Booking Terms & Conditions. Travel agents are also responsible to pass on Tweet World Travel’s Terms & Conditions by the time clients make the booking.

After a booking is made, travel agents need to send a scan copy of the travellers/passengers’ passport together with a Passenger Information Form. If these required documents are not received within 3 working days, the respective booking will be void.

Travel voucher will be issued and sent to travel agents from 15 -30 days prior to departure. Make sure the travellers have obtained our travel voucher before travelling.

If the traveller travels without our provided travel voucher, they might be denied embarking/joining our services. It is your responsibility to contact us or your travel agents to obtain all necessary travel documents. It is the travel agents’ responsibility to collect our travel vouchers and any necessary documents and provide that to the travellers.

Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking/your customers’ booking. If there are any unbooked services / mistakes, you have to contact us or your travel agents immediately to rectify. Once the traveller already embarks our cruise or join our tour at the destination, we are not liable for any unbooked services / mistakes.

It is the travel agents’ responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.

Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.

  1. CLIENT RESPONSIBILITIES

If your domestic and international flights are not arranged by Tweet World Travel, it is your responsibility to advise us your departure and arrival time, or any changes or delays you might encounter.

If you do not notify us in a timely manner, your arranged Airport Transfer Service is not responsible for any missed pick up in those circumstances. If you arrive on a delayed flight and miss your allocated pick up, you will need to make alternative arrangements at your own expense.

If no notification is received from you or your agent, your arranged Airport Transfer Service will pick you up as scheduled and attempt to wait for your scheduled arrival up to 2 hours. If your delay is longer than this waiting period you will have to make alternative arrangements at your own expense.

If you book our services through a travel agent, make sure you collect your travel voucher and any other necessary documentations included (e.g. visa) 7 day prior to departure. You are responsible to check all details and documents are correct for your booking.

It is the customers’ responsibility to ensure that all invoice, itinerary details and documentation issued by Tweet World Travel are received and correct and that the customer is aware of amendment and cancellation conditions and other clauses in these Booking Terms & Conditions. You acknowledge that you fully understand and agree to Tweet World Travel’s Terms & Conditions by the time of booking.

After a booking is made, customers need to send a scanned copy of the travellers/passengers’ passport together with a Passenger Information Form. If these required documents are not received within 3 working days, the respective booking will be void.

Travel voucher will be issued and sent to the customers from 15 -30 days prior to departure. Make sure all travellers have obtained our travel voucher before travelling.

If the traveller travels without our provided travel voucher, they might be denied embarking/joining our services. It is your responsibility to contact to obtain all necessary travel documents.

Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking. If there is any unbooked services / mistakes, you have to contact us or your travel agents immediately to rectify. Once the traveller already embarks our cruise or join our tour at the destination, we are not liable for any unbooked services / mistakes.

It is the customer’s responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.

Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.

  1. PASSPORTS & VISAS

All travellers must have a valid passport for international travel and most countries require at least 6 months validity from the date of return and some countries require a machine-readable passport. When assisting with an international travel booking, we will assume that all travellers on the booking have a valid Australian passport. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. It is your sole responsibility if any fines, penalties, payments or expenditures incurred as a result of such documents not satisfying the requirements of those authorities.

If your visas are included in our package and we act on your behalf to apply for the visas, all necessary documents relating to your visa application will have to be provided to us at least 30 days before your departure. If you fail to provide the necessary documents before 30 days prior to your departure, we will not be held liable for your visa application. And the visa fee included in our package is not refundable in any circumstances.

If you still require us to assist with visa application in less than 30 days before your departure date, an additional fee will be required for urgent visa processing.

It is the customer’s/travel agent’s responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.

Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.

  1. HEALTH

Please ensure that you are aware of any health requirements and recommended precautions relevant to your travel, and ensure that you carry all necessary vaccination documentation. In some cases, failure to present required vaccination documentation may deny your entry into a country. We recommend that you consult with your local doctor or health specialist before commencing your travel. General health advice for the destination you wish to visit is also available from the Department of Foreign Affairs and Trade.

The customers/travel agents also acknowledge and agree that:

  • All persons are fit and physically able to partake unaided in their chosen activities/packages/tours /cruise etc. as outlined in the itinerary.
  • All parties acknowledge the physical demands and hazards involved in the tour or cruise they will be undertaking and have chosen to participate at their own risk.
  • It is your responsibility to notify us of any dietary requests/requirements. we will do our best to meet your request/requirements, however, cannot guarantee that it can always be accommodated.
  • All parties understand that any medical or dietary information provided to us does NOT, under any circumstances, make Tweet World Travel liable if a particular condition exacerbates while on tour or cruise which might affect their ability to participate in any portion of the tour or cruise
  • Our products DO NOT include Travel Insurance. We strongly recommend that you purchase travel insurance for your trip.
  • You need to provide us your Travel Insurance details upon booking, or at least before 30 days prior to your departure. If you do not have travel insurance prior to your departure, we retain the rights to refuse boarding/joining our tours or cruises. We might refund / provide travel credits for you, less any unrecoverable fees including but not limited to admin fees, visas fees, other suppliers’ cancellation fees. We won’t be held liable for any costs associated with this matter.
  1. TRAVEL INSURANCE

Our products DO NOT include Travel Insurance. Travel insurance is not included in our tours, cruises, day tours, private tours, group tours, transfers, and any of our packages.

For your protection, we strongly recommend that you purchase comprehensive travel insurance for your travel arrangements (without limitation) that include coverage for medical expenses, loss of luggage, cruise, land content and airfare charges that may occur. We are an authorised representative of CoverMore Travel Insurance Services.

We can provide you with general information about the travel insurance options available to you. If you decline travel insurance, you will be required to sign an indemnity statement/disclaimer.

You need to provide us your Travel Insurance details upon booking, or at least before 30 days prior to your departure. If you do not have travel insurance prior to your departure, we retain the rights to refuse boarding/joining our tours or cruises. We might refund / provide travel credits for you, less any unrecoverable fees including but not limited to admin fees, visas fees, other suppliers’ cancellation fees. We won’t be held liable for any costs associated with this matter.

  1. TRAVEL DOCUMENTS

Travel documents include, but are not limited to, airline tickets, visas, hotel vouchers, tour vouchers or any other document used to confirm an arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions including (without limitation being non-refundable, no-date changeable and subject to cancellation and/or amendment fees.

Travel documents cannot be transferred to another person to use. All airline tickets must be issued in the name of the passport/photo identify holder. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings.

Travel voucher will be issued and sent to customers/travel agents from 15 -30 days prior to departure. Make sure the travellers have obtained our travel voucher before travelling.

If the travellers travel without our provided travel voucher, they might be denied embarking/joining our services. It is your responsibility to contact us or your travel agents to obtain all necessary travel documents. If our services are booked by the travel agents, it is the travel agents’ responsibility to collect travel vouchers and any necessary documents and provide that to the travellers.

Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking/your customers’ booking. If there is any unbooked services / mistakes, you have to contact us or your travel agents immediately to rectify. Once the traveller already embarks our cruise or join our tour at the destination, we are not liable for any unbooked services / mistakes.

It is the customers/travel agents’ responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.

  1. PUBLICITY

When you book with Tweet World Travel, you agree that we may use images of you taken during the trip and any comments made in writing or in video by you regarding the trip, without recourse to you and without compensation to you, for publicity and promotion purposes only through whatever medium we choose.

If you do not want your images to be displayed, you have to advise us in writing at the time of booking, or when you collect your travel documents.

  1. PRIVACY

Tweet World Travel collects information about you (including health information where necessary) to process your travel arrangements, facilitate your participation in loyalty programs and conduct marketing activities and market research. If the information is not provided, we may not be able to make travel arrangements for you. We may disclose your personal information to our related companies, carriers, travel service providers, organisations which provide services to you.

For our full Privacy Policy, see link: https://b2b.tweetworldtravel.com.au/privacy-policy

  1. GOVERNING LAWS

If any dispute arises between you and Tweet World Travel, the laws of Australia will apply.

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