Luxury Myanmar Wellness, Spa & Yoga Tour

YANGON - BAGAN - MANDALAY - INLE LAKE

Enjoy an immersive journey into wellness inspired by the Buddhism philosophy to rejuvenate your body, mind and spirit. Gain inner peace with meditation sessions with Buddhist monks, practice yoga with Yoga Masters and enjoy signature spa treatments to release tensions and stresses. 

Discover the bustling capital of Yangon, escape to the historic Bagan and cultural Mandalay to gain insights into Mynamar's unique heritage, before experience Myanmar's best luxury wellness program at the tranquil Inle Lake. Awake your inner chef with an authentic Burmese cooking class and take part in a blissful monk offering session in Bagan.

Experience a fun shopping tour with a local guide and be connected with the locals through a uniquely authentic local host experience, exclusively offered by Tweet World Travel.

  • Tweet World Travel wellness tours and packages combine the finest luxury accommodation with excellent wellness programmes and breathtaking sightseeing. 
  • Enjoy world-class wellness experience and have a memorable holiday. Our first-class services will ensure your group's specific requirements are well satisfied. 

Trip code : WLPMYR01

Duration : 9 days

Destination : Myanmar

Travel Dates : 2021/2022

  • Experience amazing spa and wellness treatment throughout the tour
  • We have hand-picked the best luxury wellness accommodation - giving you the best access to wellness spa treatments
  • Gain insight into Buddhist philosophy and practice meditation with Buddhist monks 
  • Practice yoga with yoga masters at each destination
  • Rejuvenate your body, mind and spirit with signature spa treatments at each destination
  • Receive wellness consultation, personalised yoga sessions and wellness cuisine in Inle Lake
  • Stay at 5-star Belmond Governor's Residence in Yangon - the epitome of colonial luxury and a true oasis set amidst landscaped gardens
  • Stay at 5-star Aureum Palace Resort & Spa in Bagan, a tranquil paradise in the middle of Bagan Archeology zone with stunning scenery, offering the ultimate relaxation 
  • Stay at 5-star Pullman Mandalay Mingalar in Mandalay and experience the ultimate hospitality
  • Stay at 5-star Sofitel Inle Lake Myat Min hotel, a luxury boutique resort located on the shore of picturesque Inle Lake, and home to Myanmar's first luxury wellness program
  • Escape to the historic temple town of Bagan and participate in a blissful "Giving Alms to Monks" ritual
  • Explore the rich heritage and culture of Myanmar on insightful city tours in Yangon, Bagan, Mandalay and Inle Lake
  • Enjoy a traditional puppet show which showcase Burmese culture and history
  • Cruise on the Inle Lake on a traditional long-tail boat to explore stilted villages
  • Awake your inner chef with a hands-on Burmese cooking class
  • Be connected with the locals through a unique and authentic "local host" experience, exclusively provided by Tweet World Travel
  • Enjoy a unique shopping experience in Inle Lake with a local tour guide
  • Complimentary one-way Chauffeur service in Australia*

* complimentary one-way Chauffeur service in Australia is within 35kms of an international airport and residential address pick up.
* local host experience varies depending on the group's interests and will be advised during the tour

 

On your arrival in Yangon, you will be welcomed and transferred to your hotel, Belmond Governor's Residence.  

During the day, enjoy a 90-minute Signature Indulgences Spa Treatment at the hotel's spa.

In the evening, after a short tour briefing, our tour guide will take you out for a Welcome Dinner! 

 

Morning yoga session at the hotel. 

Today, we will explore Yangon, Myanmar's largest city. During the city tour, we will visit the massive reclining Buddha at Kyaukhtatgyi Pagoda; the peaceful Kandawgyi Park with its glittering royal barge, before visiting Sacred Shwedagon Pagoda.

After lunch, join a private meditation session with a Buddhist monk to gain a deeper understanding of Buddhist philosophy. After the meditation session, you will be transferred back to your hotel.

Enjoy a 90-minute Aromatherapy massage at the hotel's spa.

Morning yoga session at the hotel. 

Enjoy the morning at leisure. In the afternoon, we will take a short domestic flight to Bagan, you will be welcomed and transferred to Aureum Palace Hotel & Resort.

Enjoy a 90-minute signature massage at the hotel's spa.

After dinner, enjoy a traditional puppet show. 

Rise early to catch the beautiful Bagan sunrise from the poolside of the resort.

After breakfast, we will visit the morning market before exploring Bagan’s most distinctive temples including Shwezigon that dazzles in gold, the delicately painted ceilings of Wetkyi-in-Gubyaukgyi, and Ananda, with its four standing Buddha’s.

Immerse yourself in the Myanmar culture and participate in the ritual of sharing food to monks. This daily ritual is a chance for the local to do the deed of "dhana", which allows people to acquire merit for future reincarnation.  Lunch is particularly important as it is the last meal of the day for monks.

Late afternoon sunset boat ride and yoga session at the bank of legendary Irrawaddy River. 

Enjoy a 90-minute signature massage at the hotel's spa.

Take a short domestic flight to Mandalay, the gateway to the ancient capitals. On arrival, our tour guide will take you to explore Mandalay's must-see highlights.

Starting with Sagaing, this former royal city is known as the center of Buddhism in Myanmar. The nuns at ThaKyaDiThar Nunnery are welcoming and there is a fondness to chat as you admire the serene atmosphere of this large monastery. Travel by horse cart down tree line paths to see remnants of the old palace wall and Bagaya Kyaung monastery constructed from teak. Go behind the scenes of the gem and jade trade and watch as stones are cut, polished and sold over cups of sweet milky tea. It is serious business so be prepared to haggle for a bargain!

Then see the Mahamuni Buddha, one of the most venerated in all of Myanmar. It was commissioned by King Sanda Thuriya to commemorate the visit to Arakan by Buddha in 554BC. After the image was cast it is said that Buddha breathed upon it and his true likeness was revealed. Daily rituals of washing and applying gold leaf are only done by men as women are forbidden to touch the image.

Continue to Shwenandaw monastery that has swooping roof details and highly decorative lintels carved from teak.  Late evening meditation session at selected Buddhist monastery.

We end the day with therapeutic traditional massage session before returning to the hotel. Check in Pullman Mandalay Mingalar.

In the morning, take a short domestic flight to Heho and drive to the port town of Nyaung Shwe and get your first glimpses of Inle Lake. Check in your hotel at Sofitel Inle Lake Myat Min Hotel. 

Travel by long-tail boat to nearby villages and pagodas. Pass by floating gardens and see the fisherman using one leg to row their boats. The first stop is Paung Daw Oo, famous for its five famous Buddha images covered in so much gold leaf that they resemble golden balls.

Then visit a stilted village where traditional skills such as blacksmithing, cigar rolling and silk weaving are still done by hand.

The last stop on the lake is the Jumping Cat Monastery. While the cats no longer jump there is an impressive display of Buddha images. 

Evening meditation session at a selected monastery.

Morning mediation session and breakfast at the hotel.

Discover the flavors behind Myanmar cuisine with a hands-on cooking class. Meet your chef who will take you on a market tour and teach you about the different vegetables,  spices and then guide you in preparing classic dishes such as tea leaf salad and tasty Burmese curries. 

During the day, enjoy a 90-minute signature spa treatment available at the resort.

In the afternoon, our tour guide will take you out for a unique local host experience, exclusively offered by Tweet World Travel.
 
Evening at leisure. The day concludes with another yoga session alongside the lake at your hotel.

 

Morning mediation session and breakfast at the hotel.

During the day, enjoy a 90-minute signature spa treatment available at the resort.

In the afternoon, join our tour guide on a special shopping tour. 

Inle Lake will captivate you with its shopping opportunities. Being a rural area, Inle Lake has no malls or shopping centers. Instead, you will visit the floating markets and stilt house vendors. Imagine shopping with our tour guide who knows the in-and-out of this area, and where to source quality handicraft, lacquerware, silverware and silk products. It will be a unique experience!

The day concludes with another yoga session alongside the lake at your hotel.

In the evening enjoy a Farewell Dinner.

Morning Yoga session and breakfast at the hotel.

You will be transferred to the airport for your departure flight home. 

***Important Note***

For operational reasons and passenger safety, Tweet World Travel and its suppliers reserve the right to change, vary, modify or cancel any itinerary or arrangement in relation to the tour/cruise as considered necessary.

This itinerary is not recommended for persons with reduced mobility.

All of our tours require a reasonable level of fitness. Every traveller on our tours is required the ability to walk around sights on uneven surfaces in both urban and rural / mountainous areas unaided. You'll be getting on and off coaches and boats, walking around the sights and climbing some steps.

Please read our itinerary carefully for outline of fitness level to help you select the right holiday for you.

Important notes:

• All persons must be fit and physically able to partake unaided in their chosen activities/packages/tours /cruise etc. as outlined in the itinerary.

• All parties acknowledge the physical demands and hazards involved in the tour or cruise they will be undertaking and have chosen to participate at their own risk.
Our Small Group Tours are guaranteed to depart with a minimum of just two guests.

Our group size ranges from only 2 to 16 people. This means less of your precious time is wasted waiting for others, allowing you to have more time to enjoy your holiday.

For group tours with 10 travellers or more, in addition to the tour guide, we will provide a dedicated tour director (free of charge) who will escort the tour from the beginning to the end.
We provide a wealth of dining experiences and venues. Most meals during the tour are at famous restaurants, with the menus handpicked and planned to highlight a perfect mix of Local and Western cuisines.

Our itinerary features sumptuous Welcome and Farewell Dinners for a delightful, authentic culinary experience, whereas the special Chef’s Table experience will take you on an unparalleled culinary demonstration and beautiful menu to feast on.

Note: It is your responsibility to notify us of any dietary requests/requirements. We will do our best to meet your request/requirements, however, cannot guarantee that it can always be accommodated.
When travelling with Tweet World Travel, you will indulge in a seamlessly opulence travel experience. We hand-pick the premium quality resorts, hotels or lodges, ensuring that each night of your itinerary finds you welcomed and comfortably settled in either historically iconic, culturally rich, or coveted high-design hotels full of authentic local charms. You will stay at the heart of each destination, adjacent to monuments or strategically at the edge of a wilderness.

• Room Information: All rooms are air-conditioned, Fridge/ Mini Bar in room, Safe box in room
• Triple Share: Available upon request
• Bedding Configuration: Double or twin bedding (subject to availability).
• Adjoining / Interconnecting Rooms: Available upon request (subject to availability).
• Laundry service is available at hotels/resorts where you will stay during the tour and will incur additional charges if used
• Massage service is available at hotels where you will stay during the tour and will incur additional charges if used.
After purchase, you will receive a Booking Confirmation and Passenger Information Form by email. Within 24 hours of purchase you need to send us a copy of your passport together with your Passenger Information Form.

After purchase, you are required to make a deposit or full payment for your order. Please note most of our deposit is non-refundable. Please check your booking and your invoice for the Terms and Conditions which apply specifically to your booking.

If you would like to cancel your booking, please refer to our cancellation terms.

Please notes:
• Any special requests, preferences MUST be clearly stated in your Passenger Information Form
• Any change requested after submitting your Passenger Information Form cannot be guaranteed, is strictly subject to availability and will incur surcharges
Safety Net Protection is not included in our tour/cruise packages. If you wish to purchase safety net protection, an additional fee of $105 per person will be incurred. This is only valid for a one-time use (claim).

Safety Net Protection enables passengers to amend their tour and/or river cruise 15 days prior to departure, to another tour/cruise to the same destination, departing in the same year (once only) without any applicable cancellation charges or penalties.

The new tour/cruise must be at the same cost or higher but cannot be at lower cost than the initial cruise/ tour booked. If the passenger chooses the higher cost option, then the additional difference amount must be paid. However, no modifications shall be accepted less than 15 days prior to departure.

Importance notes:
• Safety Net Protection is payable immediately at the time of making the deposit payment. Once purchased, Safety Net Protection is not refundable
• Safety Net Protection does not apply for airfares or third-party fees and charges.
• Safety Net Protection allows for amendment ONLY, not cancellation.
• You will be responsible for all your personal belongings while on the tours. It is your responsibility to make sure your room is secure.
Tipping is not compulsory and is not included in this package. We believe that if you choose to tip, you should only pay for the service you receive.

In general, tipping is widely accepted as a way to show your appreciation of good service but is not compulsory. Tipping is expected and often makes up a large part of people's wages.

• If you are happy with services provided by your tour guides and drivers, a tip is appreciated. Recommended tips - For the guides and drivers - $6US per day per passenger.

• If travel on a river cruises and happy with the services provided by your crews and service onboard. Recommended tips - For the crews and guides - $10US per day per passenger.
You must carry your own luggage from/to the coach and to/from the hotel or cruise. The driver and his assistance will assist with the uploading/off-loading of your luggage.

All of our tours will include internal flights within the tour, which allow 20kg of check-in luggage and 7kg of carry-on luggage per passenger. A surcharge may apply for oversized/overweight luggage subject to the airline's policy.

Please note:

• You will be responsible for all your personal belongings while on the tours/cruises. It is your responsibility to make sure your room/cabin is secure.

• Tweet World Travel will not be liable for any loss or damage to your luggage or other personal belongings.
Our products DO NOT include Travel Insurance. Travel insurance is not included in our tours, cruises, day tours, private tours, group tours, transfers, and any of our packages.

For your protection, we strongly recommend that you purchase comprehensive travel insurance for your travel arrangements (without limitation) that include coverage for medical expenses, loss of luggage, cruise, land content and airfare charges that may occur.

You need to provide us your Travel Insurance details upon booking, or at least before 30 days prior to your departure.

If you do not have travel insurance prior to your departure, we retain the rights to refuse boarding/joining our tours or cruises. We might refund / provide travel credits for you, less any unrecoverable fees including but not limited to admin fees, visas fees, other suppliers’ cancellation fees. We won’t be held liable for any costs associated with this matter.
Luxury Myanmar Wellness, Spa & Yoga Tour

FIRST-CLASS SERVICE

  • 24/7 local assistance and travel guidance
  • Breakfast in bed on selected days
  • Airport Meet-and-Greet welcome service with local tour guide
  • Guaranteed departures with Just Two Guests
  • Small group with maximum 16 guests
  • A unique "local-host" experience exclusively offered by Tweet World Travel

ACCOMMODATION

  • Stay at excellent hand-selected high-quality 5-star luxury accommodation in central location or adjacent to monuments or strategically at the edge of a wilderness.  
    • Stay at 5-star Belmond Governor's Residence (or similar) in Yangon, with daily breakfast
    • Stay at 5-star Aureum Palace Hotel & Resort (or similar) in Bagan, with daily breakfast
    • Stay at 5-star Pullman Mandalay Mingalar (or similar) in Mandalay, with daily breakfast
    • Stay at 5-star Sofitel Inle Lake Myat Min Hotel (or similar) in Inle Lake, with daily breakfast

FLIGHTS

  • All domestic flights within the tour with full-service airlines (where possible):
    • Yangon - Bagan
    • Bagan - Mandalay
    • Mandalay - Heho
  • All flights in Economy Class with luggage allowance

WELLNESS & YOGA PACKAGES

  • 6 x private yoga sessions as per itinerary
  • 6 x private meditation sessions with Buddhist monks as per itinerary
  • 6 x signature spa treatments
  • 1 x therapeutic traditional massage 
  • Enjoy Wellness cuisine program in Inle Lake

SIGHTSEEING

  • Entrance fees at monuments
  • All local government fees & taxes
  • Comprehensive sightseeing as per itinerary:
    • Yangon City Tour with lunch
    • Bagan City Tour with lunch
    • Inle Lake boat & village tour
    • Inle Lake shopping tour
    • Traditional puppet show

TRANSPORTATION

  • Arrival and departure airport transfers in private air-conditioned vehicles 
  • All touring in air-conditioned vehicles
  • Locally based professional drivers 

TOUR GUIDE & TOUR LEADER

  • English-speaking local tour guides who live and breathe the destination – they will bring your itinerary to life
  • For group of more than 10 people, on top of local tour guides, we will provide an experienced tour director. He or she will oversee your entire journey, accompany you every day and connect you to the people, places and encounter in a way you’ll never forget.

MEALS

  • Welcome & Farewell Dinner
  • A Unique & Varied Dining Experience 
  • Full Breakfast Daily; Select Lunches and Dinners (B=breakfast; L=lunch; D=dinner)

 

 

Please contact us for alternative travel dates, if our travel date above does not suit you.

Tweet World Travel specialises in professionally designing and customising private tours, ensuring your holiday is tailored to suit your every need.

Please note:  this tour doesn’t include the entry visa for the country it travels to. Make sure you have acquired a valid visa before travelling and joining the tour. Check whether a single entry or multiple entry visa is required/ available.

When assisting with an international travel booking, we assume that all travellers in the booking have a valid passport. Passports must be valid for the countries through which a ship or tour passes. It is the responsibility of each passenger to ensure the validity and conformity of their passport. 

It is the customer’s responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such an event occurs, we won’t be liable and the travellers will be deemed as “no-show”. Please check our Terms & Conditions for penalty for “no-show”.

Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.

If you require us to assist with visa application in less than 60 days before your departure date, an additional fee of $120 per person will be required for visa processing, on top of the visa fee. 

Important Note:

·       All travellers must have a valid passport for international travel and most countries require at least 6 months validity from the date of return and some countries require a machine‐readable passport.

·       Some countries require visas and re‐entry permits which meet the requirements of immigration and other government authorities. 

·       It is your sole responsibility if any fines, penalties, payments or expenditures incurred as a result of such documents not satisfying the requirements of those authorities.

MYANMAR

You need a visa to enter Myanmar. 

Any foreign national who wishes to enter Myanmar for tourism purposes must obtain a visa, unless they are a citizen of one of the eligible visa exempt countries including but not limited to Singapore, Vietnam, Japan, South Korea, Brunei, Cambodia, Indonesia, Laos, Philippines and Thailand. 

Visa on Arrival is available to passport holders of Australia, New Zealand, Germany, Spain, Italy, China, India, Switzerland who travel to Myanmar for tourism. 

eVisa is available to a wide range of countries, which allows stay of up to 28 days for tourists for entry at selected international airports and Land Border checkpoints. Apply for an e-Visa directly through the Ministry of Labour, Immigration and Population website. Print out the e-Visa approval letter and present it to Myanmar immigration authorities on arrival.

E-Visas can be used to enter Myanmar at:

·       Yangon, Mandalay and Nay Pyi Taw international airports

·       Tachilek, Myawaddy and Kawthoung (land border crossings with Thailand)

·       Tamu and Rih Khaw Dar (land border crossings with India).

E-Visas can't be used for entry at seaports. Cruise passengers must arrange visas in advance

 

GENERAL TERMS & CONDITIONS

I. DEFINITIONS

These Terms & Conditions set out the terms on which you contract with Tweet World Travel Pty. Ltd (ACN 608 371 277), its subsidiaries and brands, including but not limited to Tweet World Travel, Tweet World Cruises, Worldwide River Cruises, Asia School Tours, Tweet World Tours, Asia Online Tours, CroisiCruises, (collectively referred to in this document as “Tweet World Travel”, “we”, “our” or “us”) for the delivery of travel arrangements for your trip.

These terms and conditions apply to bookings you make with our consultants (in-store, on our websites, over phone or by email); with your own travel agents, as well as online bookings you make on our websites. Please make sure your travel agent or our consultant advise you of our terms and conditions.

Please read the following terms and conditions carefully. You must not make any bookings unless you understand and agree with the following terms and conditions.

II. AGREEMENT BETWEEN USER AND TWEET WORLD TRAVEL

The services of Tweet World Travel are offered to you on the condition of your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the Tweet World Travel constitutes your agreement to all such terms, conditions, and notices.

III. MODIFICATION OF THESE TERMS OF USE

Tweet World Travel reserves the right to change the terms, conditions, and notices under which the services of Tweet World Travel are offered, including but not limited to the charges associated with the use of the Tweet World Travel service, without notice.

IV. BOOKING TERMS & CONDITIONS

1. BOOKING

  • Passenger names must be provided exactly as per passport at the time of booking. Any spelling corrections made after a deposit is paid must be sent in writing and will incur additional fees, including any ticket/voucher re‐issue fees and any suppliers’ re-issue fees.
  • After a booking is made, customers / travel agents need to send a scan copy of the travellers/passengers’ passport together with a Passenger Information Form. If these required documents are not received within 3 working days, the respective booking will be void.
  • Tweet World Travel reserves the right to correct any errors in rates quoted/invoice or calculated, or any omissions made at any time during your booking. Any verbal quote given is an indication only of the final price and is subject to confirmation in writing. Even once payment has been paid in full but an error in price has been found, Tweet World Travel reserve the right to correct any error.
  • Tweet World Travel reserves the right to modify the price in case of exchange rate fluctuation while we provide a quote or make a booking for you. We continue to modify exchange rate even after your booking is made. The price is only guaranteed only when a booking is confirmed and a deposit is already paid.
  • Tweet World Travel’s online websites, including but not limited to its online B2B Agent Portal, its distribution system, and its websites listed below, show live availability of its tour and cruises, and the price is updated daily according to the exchange rate. The price is only guaranteed only when a booking is confirmed, and a deposit is already paid.
    • By sending/paying a deposit the customers/ travel agents acknowledge that the terms and conditions are fully understood, and agree to be bound by the terms, conditions and responsibilities set forth.
    • The customers/travel agents also acknowledge and agree that:
      • All persons are fit and physically able to partake unaided in their chosen activities/packages/tours /cruise operated by Tweet World Travel as outlined in the itinerary.
      • All parties acknowledge the physical demands and hazards involved in the tour or cruise they will be undertaking and have chosen to participate at their own risk.
      • It is the traveller and the travel agents’ responsibility to notify us of any dietary requests/requirements. We will do our best to meet these requests/requirements, however, cannot guarantee that they can always be accommodated.
      • All parties understand that any medical or dietary information provided to us does NOT, under any circumstances, make Tweet World Travel liable if a particular condition exacerbates while on tour or cruise which might affect their ability to participate in any portion of the tour or cruise.
      • Our products DO NOT include Travel Insurance. We strongly recommend that you purchase travel insurance for your trip.
      • You need to provide us the travellers’ Travel Insurance details upon booking, or at least before 30 days prior to the departure. If the travellers do not have travel insurance prior to their departure, we retain the rights to refuse boarding/joining our tours or cruises. We might refund/provide travel credits, less any unrecoverable fees including but not limited to admin fees, visas fees, other suppliers’ cancellation fees. We won’t be held liable for any costs associated with this matter.

 

2. RESERVATION

Travellers can enquire and make bookings via Tweet World Travel’s websites, or via email to Reservation at contact@tweetworldtravel.com.au. Travellers can also make bookings via their local travel agents.

For deposit and final balance policies, please refer to section 3 (Payment & Cancellation)

Payment Method

All payment and fee mentioned in this Terms & Conditions is in Australia Dollar. 

Travellers can make a payment via Bank Transfer, Credit Card, PayPal or Payment Gateway.

If you make payment by credit card, the following Card Fees apply:

  • Visa Credit Card - 1.8% fee and MasterCard Credit Card ‐ 1.76% fee applies.
  • American Express (Amex) ‐ 2.8% fee applies.
  • PayPal – 2.6%
  • For late payment or urgent bookings, please notify us via email at payments@tweetworldtravel.com.au

Payment via TravelPay is an available option to travel agents.

 

3. PAYMENT & CANCELLATION

3.1 ASIA TOUR

3.1.1 FIT (INDIVIDUAL) & PRIVATE TOUR

  • For FIT bookings and Private Tour bookings, you will be required to pay a deposit of $500 per person after your booking is confirmed.
  • The final balance is due 65 days prior to departure.

Any booking valued at or less than $1,000 must be paid in full amount after booking confirmation. Some airfares or services must be paid in full at the time of booking.

Deposit and Final Balance due dates are specified within your invoice / booking confirmation. If the deposit payment is not made by the specified due date, your booking will be automatically cancelled. If the final balance payment is not made by the specified due date, your booking will be automatically cancelled and the deposit is non-refundable.

If you cancel your booking more than 65 days prior to departure, your deposit is non-refundable, or depends on each package’s terms & conditions.

In case of CANCELLATION made by the travellers before the travel date, a cancellation fee will apply. Each tour package may have a separate set of terms & conditions and will be advised or specified in the booking confirmation. In case a separate set of terms & conditions is not expressly stated, the below booking general cancellation policy will apply:

FIT & Private Tour bookings Cancellation Fee:

  • More than 65 days prior to departure: loss of deposit
  • Between 64 days to 40 days prior to departure: 55% of total price
  • Between 39 days to 31 days prior to departure: 75% of total price
  • Within 30 days of departure: 100% of total price
  • Any ‘no show’: $100% of total price

 

After the trip has commenced, we are unable to refund any amount for unused services due to your unwillingness, early departure, late arrival, or missed days on cruise/tour. 

 

3.1.2 LARGE GROUP & SCHOOL TOUR (from 15 pax and more)

For Large Group & School booking, you will be required to pay according to the below payment schedule:

  • $700 deposit per person upon signing the Agreement
  • $1500 second deposit per person due 115 days prior to the departure
  • Remaining Balance due 65 days prior to the departure

Deposit and Final Balance due dates are specified within your invoice / booking confirmation:

  • If the first deposit payment is not made by the specified due date, your booking will be automatically cancelled.
  • If the second deposit payment is not made by the specified due date, your booking will be automatically cancelled and the first deposit is non-refundable
  • If the final balance payment is not made by the specified due date, your booking will be automatically cancelled, and all paid deposit is non-refundable.

 

If you cancel your booking more than 65 days prior to departure, your deposits are non-refundable, or depends on each package’s terms & conditions.

In case of CANCELLATION made by the travellers before the travel date, a cancellation fee will apply. Each tour package may have a separate set of terms & conditions and will be advised or specified in the booking confirmation. In case a separate set of terms & conditions is not expressly stated, the below booking general cancellation policy will apply:

                        Large Group Tours & School Tours Cancellation Fee:

  • More than 115 days prior to departure: loss of first deposit
  • Between 115 days to 65 days prior to departure: loss of all deposit
  • Between 64 days to 54 days prior to departure: 85% of total group price
  • Within 55 days of departure: 100% of total group price
  • Any ‘no show’: $100% of total group price
     

After the trip has commenced, we are unable to refund any amount for unused services due to your unwillingness, early departure, late arrival, or missed days on cruise/tour.

 

3.1.3 SHORT PACKAGES & SHORE EXCURSIONS

  • For Short Packages & Shore Excursions you will be required to pay a deposit of $250 per person after your booking is confirmed.
  • The final balance is due 65 days prior to departure.

Deposit and Final Balance due dates are specified within your invoice / booking confirmation. If the deposit payment is not made by the specified due date, your booking will be automatically cancelled. If the final balance payment is not made by the specified due date, your booking will be automatically cancelled and the deposit is non-refundable.

If you cancel your booking more than 65 days prior to departure, your deposit is non-refundable, or depends on each package’s terms & conditions.

In case of CANCELLATION made by the travellers before the travel date, a cancellation fee will apply. Each tour package may have a separate set of terms & conditions and will be advised or specified in the booking confirmation. In case a separate set of terms & conditions is not expressly stated, the below booking general cancellation policy will apply:

Short Packages, Shore Excursions Cancellation Fee:

  • More than 65 days prior to departure: loss of deposit
  • Between 64 days to 40 days prior to departure: 55% of total price
  • Between 39 days to 31 days prior to departure: 75% of total price
  • Within 30 days of departure: 100% of total price
  • Any ‘no show’: $100% of total price

After the trip has commenced, we are unable to refund any amount for unused services due to your unwillingness, early departure, late arrival, or missed days on cruise/tour. 

 

3.2 WORLDWIDE RIVER CRUISES

FIT (INDIVIDUAL) BOOKINGS
 

  • For FIT booking, you will be required to pay deposit of 30% total price after booking is confirmed.
  • The final balance is due 115 days prior to departure

Deposit and Final Balance due dates are specified within your invoice / booking confirmation. If the deposit payment is not made by the specified due date, your booking will be automatically cancelled. If the final balance payment is not made by the specified due date, your booking will be automatically cancelled and the deposit is non-refundable.

Any booking valued at or less than $1,900 must be paid in full amount after booking is made. All airfares must be paid in full at the time of booking.

In case of CANCELLATION made by customers, before the travel date, a cancellation fee will apply. Each cruise package may have a separate set of terms & conditions and will be advised, or specified in the booking confirmation.  In case a separate set of terms & conditions is not expressly stated, the below booking general cancellation policy will apply:

European River Cruise Cancellation Fee:

  • More than 115 days prior to departure: $250 per person is non-refundable
  • From 114 days to 91 days prior to departure: 50% of total price
  • Between 90 and 61 days prior to departure: 60% of total price
  • Between 61 and 45 days prior to departure: 70% of total price
  • Between 45 and 35 days prior to departure: 80% of total price
  • Within 35 days prior to departure: 100% of total price
  • Any 'no show': 100% of total price

 

Amazon River, Volga River, Mekong River, African River Cruise Cancellation Fee:

  • More than 130 days prior to departure: $450 per person is non-refundable
  • From 129 days to 91 days prior to departure: 60% of total price
  • Between 90 and 61 days prior to departure: 70% of total price
  • Between 61 and 45 days prior to departure: 80% of total price
  • Between 45 and 35 days prior to departure: 90% of total price
  • Within 35 days prior to departure: 100% of total price
  • Any 'no show': 100% of total price

For all cruises, after the trip has commenced, we are unable to refund any amount for unused services due to your unwillingness, early departure, late arrival, or missed days on cruise.

 

4. LATE OR URGENT BOOKING

Any booking made within 115 days before departure will require payment in full immediately when the booking is confirmed.

Bookings made less than 60 days prior to departure will incur a late booking fee of $120 per person and must be paid along with the final payment at the time of booking.

5. AMENDMENTS FEES

After bookings are deposited, any amendment has to be requested in writing and incurs $99 fee per person, plus any additional costs and administrative expenses incurred in arranging the alteration.

Alterations will be made at our discretion and may not always be possible.

6. SAFETY NET PROTECTION 

  • Safety Net Protection is not included in our tour/cruise packages. If you wish to purchase safety net protection, an additional fee of $95 per person will occur. This is only valid for one-time use (claim).
  • Safety Net Protection enables passengers to amend their tour and/or river cruise 30 days prior to departure, to another tour/cruise on the same destination departing in the same year (once only) without incurring cancellation charges or penalties from Tweet World Travel. The new tour must be at the same cost or higher, but cannot be at lower cost than the initial tour booked. If the passengers choose the higher cost option, then the additional difference amount must be paid. However, no modifications shall be accepted less than 30 days prior to departure.
  • Safety Net Protection is payable immediately at the time of making deposit payment. Once purchased, Safety Net Protection is not refundable  
  • Safety Net Protection does not apply for airfares, or third-party fees and charges.
  • Safety Net Protection allows for amendment ONLY, not cancellation.

 

7. TRAVEL VOUCHER

Travel voucher will be issued by Tweet World Travel and sent to customers/travel agents from 15 -30 days prior to departure. Make sure the travellers have obtained our travel voucher before travelling.

If the traveller travel without our provided travel voucher, they might be denied embarking/joining our services. It is your responsibility to contact us or your travel agents to obtain all necessary travel documents. If our services are booked by the travel agents, it is the travel agents’ responsibility to collect travel vouchers and any necessary documents and provide that to the travellers.

Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking/your customers’ booking. If there is any unbooked services / mistakes, you have to contact us or your travel agents immediately to rectify. Once the traveller already embark our cruise or join our tour at the destination, we are not liable for any unbooked services / mistakes.

It is the customers/travel agents’ responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occur, we won’t be liable and the travellers will be deem as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.

Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.

 

8. SURCHARGE

We reserve the right to surcharge the cost of your booked travel arrangements prior to commencement for circumstances beyond our control such as currency devaluation, fuel or air fare surcharges, airline schedule changes, minimum passengers requirements or the imposition of new or amended Government charges.

 

 

V. CANCELLATION

  1. CANCELLATION BY CUSTOMER
  • Please check with your travel agents / our consultant before cancelling or amending a Travel Product.
  • For a specific tour / cruise package, a separate cancellation policy might be set out and applied to your booking.
  • For specific cancellation terms made by customers, please refer to section 3 (Payments & Cancellation). Each cruise and tour package may have a separate set of terms & conditions and will be advised, or specified in the booking confirmation. In case a separate set of terms & conditions is not expressly stated, the above general cancellation policy will apply.

 

  1. CANCELLATION BY TWEET WORLD TRAVEL
     
  • For group set departure, if the minimum number of the group is not reached, we reserve the right to cancel or vary our tour & cruise 110 days prior to departure. If this event occurs, an alternative guaranteed travel date will be offered. Should these options not be acceptable by you, Tweet World Travel will offer travel credits to be used up to 24 months less visa cost, fuel surcharge and any other cancellation fees.
  • If a booking is cancelled or varied prior to departure due to unforeseeable circumstances such as, but not restricted to, severe weather conditions or force majeure, Tweet World Travel will either change your travel arrangements as reasonably practicable to ensure your safety and invoice you for any additional costs. Tweet World Travel will offer credits to any unused part of your holiday package for future travel up to 24 months.
  • During your cruise, in the event of strike, bad weather, or force majeure conditions endangering the operation of the vessel safely or extraordinary circumstances, Tweet World Travel may at all times and without notice, advance or delay a departure or a stopover or, if need be, change ports of call, and may not be held responsible in the event of cancellation, earlier or later departure or arrival, modification or substitution. Tweet World Travel will offer credits to any unused part of your holiday package for future travel up to 24 months. Tweet World Travel will not be liable to any additional associated costs incurred to the travellers whatsoever.
  • Force majeure events are beyond our control, including but not limited to war, civil disobedience, terrorism, insurrection, accident, explosion, sickness, epidemic, pandemic, fire, floods, severe weather, acts of God, acts of Government, alteration or cancellation of scheduled air services, accidents to or failure of machinery or equipment or industrial action.

 

  1. CANCELLATION BY THIRD-PARTY PROVIDER
     

Tweet World Travel acts as a principal who organises your tour & cruise. Tweet World Travel may contract with a third-party provider to assist in the running of our trips.

If the Third-Party Providers change its schedules, or cancel their service for reasons beyond our control, we will use our reasonable endeavours to notify you.

If any such changes result in your Travel Product costing more or otherwise being materially different, then you may cancel the Travel Product. This may result in a monetary refund to you or travel credits to use in the future. The refund/credits may subject to cancellation and admin fees charged by us. Please check with your travel agents/ our consultant before cancelling or amending a Travel Product in these circumstances.

VI. RESPONSIBILITY

Only when we are the principal supplier to you of travel arrangements or other services which we control, then we will provide those travel arrangements and services with reasonable skill and care. 

We will not be responsible for any loss, damage, claim or expense caused by the acts or omissions of yourself, of any other third party who might be contracted with the provision of the travel arrangements or services, or due to an event of Force Majeure.

 

Tweet World Travel has no control over, or liability for, the services provided by third parties. We disclaim and will be exempt from liability for anything to do with the supply of third parties' services.

 

VII. LIABILITIES

Unforeseeable circumstances such as force majeure, adverse weather, flight rescheduling and faults with transportation or road conditions may also have an effect on the tour itinerary after the commencement date. We strongly urge all customers to undertake a high level of personal responsibility in order to ensure that possessions, equipment and personal documents are closely monitored and protected at all times. We also strongly advise all customers to purchase appropriate travel insurance to protect you from financial loss and personal injuries in the event of an emergency.

You acknowledge and agree that there are inherent risks involved in participating in the cruise/tour and other activities, including without limitation of possible contact with native flora/fauna, local residents, unforeseen events (force majeure) and travel in remote locations.

By making a booking, you agree to accept all risks associated with the cruise/tour and other activities. You agree to unconditionally release us from all liability, including without limitation in contract and in tort, for any cause or action, including any injury, damage, loss, cost, delay, additional expense or inconvenience caused directly or indirectly as a result of the inherent risks associated with the tour, or any force majeure events or other events which are beyond our control, including but not limited to war, civil disobedience, terrorism, insurrection, accident, explosion, sickness, epidemic, pandemic, fire, floods, severe weather, acts of God, acts of Government, alteration or cancellation of scheduled air services, accidents to or failure of machinery or equipment or industrial action.

If our tours and cruises are affected in any way by a force majeure event, we may in our discretion vary or cancel any itinerary or arrangement in relation to the tour as we consider necessary, without incurring any liability to you.

Third-party service providers are not our agents or employees and are not under our direct control. We therefore do not warrant the performance of any service provider. We do not accept, and you release us from, all liability for any injury, loss, damage, costs or expenses, including without limitation any property damage or personal injury, that you may suffer which arises out of any act or omission of a service provider or operator who provides services in connection with your tour. Any claim that you may have in relation to a service provider should be raised directly with that service provider.

You are responsible for any injury, loss, damage, costs or expenses arising through your own fault. You agree to indemnify us against all actions, proceedings, claims, demands, expenses and costs (including legal costs on a full indemnity basis and whether incurred by or awarded against us) as a result of, or arising in relation to, whether directly or indirectly, your participation in the tour or any act or omission by you in relation to the tour.

To the extent permitted by law, we do not accept any liability in contract, or otherwise for any injury, damage, loss (including consequential loss), delay, additional expenses or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over which we have no direct control. We do not accept any liability for any loss (including consequential loss or any associated costs) caused in case a third party provider becomes insolvent and goes out of business. Any payment already made to the third party provider in such case might be unrecoverable, and no refund will be made.

Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Australian Consumer Law). This liability clause is subject to your rights under the Australian Consumer Law and nothing in these terms and conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010 (Cth).

VIII. AGENT RESPONSIBILITIES

It is the travel agents’ responsibility to ensure that all invoice, itinerary details and documentation issued by Tweet World Travel are received and correct and that the customer is aware of amendment and cancellation conditions and other clauses in these Booking Terms & Conditions. Travel agents are also responsible to pass on Tweet World Travel’s Terms & Conditions by the time clients make the booking.

After a booking is made, travel agents need to send a scan copy of the travellers/passengers’ passport together with a Passenger Information Form. If these required documents are not received within 3 working days, the respective booking will be void.

Travel voucher will be issued and sent to travel agents from 15 -30 days prior to departure. Make sure the travellers have obtained our travel voucher before travelling.

If the traveller travels without our provided travel voucher, they might be denied embarking/joining our services. It is your responsibility to contact us or your travel agents to obtain all necessary travel documents. It is the travel agents’ responsibility to collect our travel vouchers and any necessary documents and provide that to the travellers.

Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking/your customers’ booking. If there are any unbooked services / mistakes, you have to contact us or your travel agents immediately to rectify. Once the traveller already embarks our cruise or join our tour at the destination, we are not liable for any unbooked services / mistakes.

It is the travel agents’ responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.

Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.

IX. CLIENT RESPONSIBILITIES

it is your responsibility to advise us your departure and arrival time, or any changes or delays you might encounter.

If you do not notify us in a timely manner, your arranged Airport Transfer Service is not responsible for any missed pick up in those circumstances. If you arrive on a delayed flight and miss your allocated pick up, you will need to make alternative arrangements at your own expense.

If no notification is received from you or your agent, your arranged Airport Transfer Service will pick you up as scheduled and attempt to wait for your scheduled arrival up to 2 hours. If your delay is longer than this waiting period you will have to make alternative arrangements at your own expense.

If you book our services through a travel agent, make sure you collect your travel voucher and any other necessary documentations included (e.g. visa) 7 day prior to departure. You are responsible to check all details and documents are correct for your booking.

It is the customers’ responsibility to ensure that all invoice, itinerary details and documentation issued by Tweet World Travel are received and correct and that the customer is aware of amendment and cancellation conditions and other clauses in these Booking Terms & Conditions. You acknowledge that you fully understand and agree to Tweet World Travel’s Terms & Conditions by the time of booking.

After a booking is made, customers need to send a scanned copy of the travellers/passengers’ passport together with a Passenger Information Form. If these required documents are not received within 3 working days, the respective booking will be void.

Travel voucher will be issued and sent to the customers from 15 -30 days prior to departure. Make sure all travellers have obtained our travel voucher before travelling.

If the traveller travels without our provided travel voucher, they might be denied embarking/joining our services. It is your responsibility to contact to obtain all necessary travel documents.

Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking. If there is any unbooked services / mistakes, you have to contact us or your travel agents immediately to rectify. Once the traveller already embarks our cruise or join our tour at the destination, we are not liable for any unbooked services / mistakes.

It is the customer’s responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.

Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.

X. PASSPORTS & VISAS

All travellers must have a valid passport for international travel and most countries require at least 6 months validity from the date of return and some countries require a machine-readable passport. When assisting with an international travel booking, we will assume that all travellers on the booking have a valid Australian passport. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. It is your sole responsibility if any fines, penalties, payments or expenditures incurred as a result of such documents not satisfying the requirements of those authorities.

If your visas are included in our package and we act on your behalf to apply for the visas, all necessary documents relating to your visa application will have to be provided to us at least 30 days before your departure. If you fail to provide the necessary documents before 30 days prior to your departure, we will not be held liable for your visa application. And the visa fee included in our package is not refundable in any circumstances.

If you still require us to assist with visa application in less than 30 days before your departure date, an additional fee will be required for urgent visa processing.

It is the customer’s/travel agent’s responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.

Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.

XI. HEALTH

Please ensure that you are aware of any health requirements and recommended precautions relevant to your travel, and ensure that you carry all necessary vaccination documentation. In some cases, failure to present required vaccination documentation may deny your entry into a country. We recommend that you consult with your local doctor or health specialist before commencing your travel. General health advice for the destination you wish to visit is also available from the Department of Foreign Affairs and Trade.

The customers/travel agents also acknowledge and agree that:

  • All persons are fit and physically able to partake unaided in their chosen activities/packages/tours /cruise etc. as outlined in the itinerary.
  • All parties acknowledge the physical demands and hazards involved in the tour or cruise they will be undertaking and have chosen to participate at their own risk.
  • It is your responsibility to notify us of any dietary requests/requirements. we will do our best to meet your request/requirements, however, cannot guarantee that it can always be accommodated.
  • All parties understand that any medical or dietary information provided to us does NOT, under any circumstances, make Tweet World Travel liable if a particular condition exacerbates while on tour or cruise which might affect their ability to participate in any portion of the tour or cruise
  • Our products DO NOT include Travel Insurance. We strongly recommend that you purchase travel insurance for your trip.
  • You need to provide us your Travel Insurance details upon booking, or at least before 30 days prior to your departure. If you do not have travel insurance prior to your departure, we retain the rights to refuse boarding/joining our tours or cruises. We might refund / provide travel credits for you, less any unrecoverable fees including but not limited to admin fees, visas fees, other suppliers’ cancellation fees. We won’t be held liable for any costs associated with this matter.

 

XII. TRAVEL INSURANCE

Our products DO NOT include Travel Insurance. Travel insurance is not included in our tours, cruises, day tours, private tours, group tours, transfers, and any of our packages.

For your protection, we strongly recommend that you purchase comprehensive travel insurance for your travel arrangements (without limitation) that include coverage for medical expenses, loss of luggage, cruise, land content and airfare charges that may occur.

You need to provide us your Travel Insurance details upon booking, or at least before 30 days prior to your departure. If you do not have travel insurance prior to your departure, we retain the rights to refuse boarding/joining our tours or cruises. We might refund / provide travel credits for you, less any unrecoverable fees including but not limited to admin fees, visas fees, other suppliers’ cancellation fees. We won’t be held liable for any costs associated with this matter.

XIII. TRAVEL DOCUMENTS

Travel documents isssued by us cannot be transferred to another person to use.  An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings.

Travel voucher will be issued and sent to customers/travel agents from 15 -30 days prior to departure. Make sure the travellers have obtained our travel voucher before travelling.

If the travellers travel without our provided travel voucher, they might be denied embarking/joining our services. It is your responsibility to contact us or your travel agents to obtain all necessary travel documents. If our services are booked by the travel agents, it is the travel agents’ responsibility to collect travel vouchers and any necessary documents and provide that to the travellers.

Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking/your customers’ booking. If there is any unbooked services / mistakes, you have to contact us or your travel agents immediately to rectify. Once the traveller already embarks our cruise or join our tour at the destination, we are not liable for any unbooked services / mistakes.

It is the customers/travel agents’ responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.

XIV. PUBLICITY

When you book with Tweet World Travel, you agree that we may use images of you taken during the trip and any comments made in writing or in video by you regarding the trip, without recourse to you and without compensation to you, for publicity and promotion purposes only through whatever medium we choose.

If you do not want your images to be displayed, you have to advise us in writing at the time of booking, or when you collect your travel documents.

XV. PRIVACY

Tweet World Travel collects information about you (including health information where necessary) to process your travel arrangements, facilitate your participation in loyalty programs and conduct marketing activities and market research. If the information is not provided, we may not be able to make travel arrangements for you. We may disclose your personal information to our related companies, carriers, travel service providers, organisations which provide services to you.

For our full Privacy Policy, see link: https://b2b.tweetworldtravel.com.au/privacy-policy

XVI. GOVERNING LAWS

If any dispute arises between you and Tweet World Travel, the laws of Australia will apply.

 

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