LAOS EXPLORER SCHOOL TOUR

This "explorer" school tour allows students to discover the authentic side of Laos. With its meandering rivers, remote villages and tranquil cities, Laos is famous for its gentle pace that invites students to slow down and absorb their surroundings more thoroughly.

Laos's cities are a unique mix of golden Buddhist temples, French colonial architecture, and colourful markets, thick with aromas of incense and yet you do not need to travel far to find waterfalls, caves and jungle-clad mountains to explore.

Students will visit all the must-see sites and handsome colonial architecture in Vientiane, and unwind in the tranquil river city of Luang Prabang, with its saffron-robed monks and vibrant night markets.

This school tour combines inspiring activities, active field trips, the chance to explore rural communities, participate in conservation programs all with a special focus on education and cultural immersion. Combined with a meaningful community project this school tour will provide unique learning outcomes that reach far beyond the classroom.

 

Your school can incorporate a wide range of projects into this suggested itinerary to suit your trip's outcome. See our Project Types.

This is a suggested itinerary only and can be changed to suit each individual school group. We can specifically tailor each itinerary to ensure that we meet your schools learning objectives and requirements. Whether your students are travelling for a specific topic or looking for something with the cross-curricula value we can meet all of your requirements.

Trip code : LSC392

Duration : 8 days

Destination : Laos

Travel Dates : As required

LEARNING OBJECTIVES

  • Learn about the Laotian history, culture, and traditions
  • Take part in a community project and give back to local communities
  • Engage in studies of society and environment
  • Connect with environmental and conservation issues
  • Discover the ancient practices of weaving and paper making
  • Participate in team building exercises such as community service project, group-trekking and a cooking class
  • Enhance perspectives, develop appreciation for diversity and differences
  • Develop communication skills within peers and in a foreign environment
  • Discover a world more beautiful, diverse, and colourful than any textbook could ever portray
  • Develop skills for students through a meaningful overseas experience

 

HIGHLIGHTS

  • Discover the history and culture of Luang Prabang and Vientiane and visit key sites
  • Hike through the jungle and swim in the pristine Kuang Si Waterfalls
  • Support local communities with a community service activity
  • Support the conservation efforts of the Free the Bears protection program for the sun and moon bears
  • Explore the Pak Ou Caves
  • Take a trip to the local markets and get all you need for a fun traditional cooking class
  • Join the local people as they perform their unique tradition of daily Morning Alms Giving
  • Witness the traditional art of paper making and weaving in a local village
  • Climb Mount Phousi to watch the sunset over Luang Prabang
 

On arrival at Vientiane airport, students and teachers will be welcomed by our local guide and transferred to the hotel for check in and a briefing about your Laos program.

Our local guide will also conduct a short Laotian language lesson so you can familiarise yourself with some local phrases that you can use throughout your journey.

Accommodation in Vientiane.

Today, students will spend the whole of the day exploring Vientiane. Students will have plenty of time to visit the important sites in Vientiane such as Cope Vientiane, Laos National Museum, Patuxai Victory Monument, and Buddha Park.

In the afternoon, we will explore the many temples in Vientiane. Pha That Luang is the first temple we visit, and is Laos’ most important cultural monument and is a symbol of its powerful ancient royal kingdoms.

Next, we will visit the former royal temple of Wat Prakeo, which previously housed the famous Emerald Buddha Image.  A highlight will be watching the spectacular view over the Mekong River at sunset, which provides a great photographic opportunity.

Accommodation in Vientiane.

With a choice of community service projects to choose from students will have the unique opportunity to work with a disadvantaged community in Laos and contribute to providing an improved quality of life for the local people and build skills for their own future through this meaningful experience.

Accommodation in Vientiane.

After breakfast, this morning we take a short flight to Luang Prabang. On arrival you will be welcomed by our local guide and transferred to your hotel in Luang Prabang to check in. 

This afternoon we have a fun Laos cooking class where students can cook their own Laos feast. First, we take a market tour to gain an understanding of all the products and ingredients required. We will cook traditional recipes with the fresh local ingredients, meats, and spices, which are typically eaten in Laos. This is a fun and hands-on activity, accompanied by passionate chefs who will guide students through the process from start to finish! At the end students will get to enjoy the meal they have prepared for their dinner.

Accommodation in Luang Prabang.

Today, we travel by bus to the Bear Rescue Centre and the picturesque Kuang Si Waterfall.

First, we will meet the Education Team at the Tat Kuang Si Bear Rescue Centre, where we will learn about the history and conservation work at the centre. We then tour the bear sanctuary where we will hear the unique and moving rescue stories of the bears as well as learn about the Education Programme and what the sanctuary is doing to protect the wild bears. You will then meet the bears and help the Bear Care Team to prepare their food. By taking part in this unique experience you'll be contributing directly towards helping care for bears rescued from the illegal wildlife trade.

After our morning visit, we enjoy a short walk through the beautiful forest to the Kuang Si Waterfall. The waterfall is magical with its emerald water and the backdrop of the white limestone cliffs. Teachers and students can enjoy a refreshing swim in the beautiful natural pools, walk around the falls, and climb up to the top of the falls.

On our way back from the falls we return to the Bear Rescue Centre and help the Bear Care Team make enrichment treats for the bears. The Bear Care Team will then hide the enrichments in the bears enclosures, and students can watch the bears figure out how to find the treats inside.

Accommodation in Luang Prabang.

This morning we rise early, and students and teachers will join the local people with their unique tradition of daily Morning Alms Giving. The offerings are normally sticky rice, flowers, fruits and sometimes money. Afterward, we return to the hotel for a late breakfast.

After breakfast we leave and ride in on a traditional wooden boat ride to discover the mysterious Pak Ou Caves, overlooking the Mekong River. We will spend some time exploring these holy limestone caves, where statues and carvings of the Buddha gaze down from every conceivable surface. Being one of the most respected holy sites in Laos, the Pak Ou Caves have a history dating back thousands of years. We will also learn about the importance of the Mekong River that spans six countries and acts as their vital water source. There are issues of upstreaming damming, fishing, and illegal irrigation that we will discuss. 

On our way back to Luang Prabang we stop at the villages of Ban Xieng Lek and Ban Xang Khong, known as the “paper and weaving” villages, and watch the local artists and learn about traditional silk weaving and paper making. 

Tonight, we explore the vibrant night market. 

Accommodation in Luang Prabang.

 

After an early breakfast at the hotel, we set off to discover Luang Prabang. Our first stop is the Traditional Arts and Ethnology Centre, where we can see valuable artifacts, traditional costumes, and unique features from the 20 ethnic minority groups residing in Luang Prabang. Next, we visit the city’s oldest temple Wat Sene, impressive Wat Xieng Thong with the “tree of life” mosaic set in coloured glass. We then stop for lunch at a local restaurant.
In the afternoon, we visit the National Museum at the former Royal Palace. We can admire the amazing collection of artifacts that reflect the richness of Lao culture throughout the ages. 

Afterwards, we climb Mount Phousi, which is Luang Prabang’s highest hill and stands at 100 metres above sea level and is a great spot to watch the sunset and offers panoramic views of Luang Prabang.

Accommodation in Luang Prabang.

 

After breakfast, you will be transferred to the airport. 

***Important Note***

For operational reasons and passenger safety, Tweet World Travel and its suppliers reserve the right to change, vary, modify or cancel any itinerary or arrangement in relation to the tour/cruise as considered necessary.

This itinerary is not recommended for persons with reduced mobility.

All of our tours require a reasonable level of fitness. Every traveller on our tours is required the ability to walk around sights on uneven surfaces in both urban and rural / mountainous areas unaided. You'll be getting on and off coaches and boats, walking around the sights and climbing some steps.

Please read our itinerary carefully for outline of fitness level to help you select the right holiday for you.

Important notes:

• All persons must be fit and physically able to partake unaided in their chosen activities/packages/tours /cruise etc. as outlined in the itinerary.

• All parties acknowledge the physical demands and hazards involved in the tour or cruise they will be undertaking and have chosen to participate at their own risk.
Our Small Group Tours are guaranteed to depart with a minimum of just two guests.

Our group size ranges from only 2 to 16 people. This means less of your precious time is wasted waiting for others, allowing you to have more time to enjoy your holiday.

For group tours with 10 travellers or more, in addition to the tour guide, we will provide a dedicated tour director (free of charge) who will escort the tour from the beginning to the end.
We provide a wealth of dining experiences and venues. Most meals during the tour are at famous restaurants, with the menus handpicked and planned to highlight a perfect mix of Local and Western cuisines.

Our itinerary features sumptuous Welcome and Farewell Dinners for a delightful, authentic culinary experience, whereas the special Chef’s Table experience will take you on an unparalleled culinary demonstration and beautiful menu to feast on.

Note: It is your responsibility to notify us of any dietary requests/requirements. We will do our best to meet your request/requirements, however, cannot guarantee that it can always be accommodated.
When travelling with Tweet World Travel, you will indulge in a seamlessly opulence travel experience. We hand-pick the premium quality resorts, hotels or lodges, ensuring that each night of your itinerary finds you welcomed and comfortably settled in either historically iconic, culturally rich, or coveted high-design hotels full of authentic local charms. You will stay at the heart of each destination, adjacent to monuments or strategically at the edge of a wilderness.

• Room Information: All rooms are air-conditioned, Fridge/ Mini Bar in room, Safe box in room
• Triple Share: Available upon request
• Bedding Configuration: Double or twin bedding (subject to availability).
• Adjoining / Interconnecting Rooms: Available upon request (subject to availability).
• Laundry service is available at hotels/resorts where you will stay during the tour and will incur additional charges if used
• Massage service is available at hotels where you will stay during the tour and will incur additional charges if used.
After purchase, you will receive a Booking Confirmation and Passenger Information Form by email. Within 24 hours of purchase you need to send us a copy of your passport together with your Passenger Information Form.

After purchase, you are required to make a deposit or full payment for your order. Please note most of our deposit is non-refundable. Please check your booking and your invoice for the Terms and Conditions which apply specifically to your booking.

If you would like to cancel your booking, please refer to our cancellation terms.

Please notes:
• Any special requests, preferences MUST be clearly stated in your Passenger Information Form
• Any change requested after submitting your Passenger Information Form cannot be guaranteed, is strictly subject to availability and will incur surcharges
Safety Net Protection is not included in our tour/cruise packages. If you wish to purchase safety net protection, an additional fee of $105 per person will be incurred. This is only valid for a one-time use (claim).

Safety Net Protection enables passengers to amend their tour and/or river cruise 15 days prior to departure, to another tour/cruise to the same destination, departing in the same year (once only) without any applicable cancellation charges or penalties.

The new tour/cruise must be at the same cost or higher but cannot be at lower cost than the initial cruise/ tour booked. If the passenger chooses the higher cost option, then the additional difference amount must be paid. However, no modifications shall be accepted less than 15 days prior to departure.

Importance notes:
• Safety Net Protection is payable immediately at the time of making the deposit payment. Once purchased, Safety Net Protection is not refundable
• Safety Net Protection does not apply for airfares or third-party fees and charges.
• Safety Net Protection allows for amendment ONLY, not cancellation.
• You will be responsible for all your personal belongings while on the tours. It is your responsibility to make sure your room is secure.
Tipping is not compulsory and is not included in this package. We believe that if you choose to tip, you should only pay for the service you receive.

In general, tipping is widely accepted as a way to show your appreciation of good service but is not compulsory. Tipping is expected and often makes up a large part of people's wages.

• If you are happy with services provided by your tour guides and drivers, a tip is appreciated. Recommended tips - For the guides and drivers - $6US per day per passenger.

• If travel on a river cruises and happy with the services provided by your crews and service onboard. Recommended tips - For the crews and guides - $10US per day per passenger.
You must carry your own luggage from/to the coach and to/from the hotel or cruise. The driver and his assistance will assist with the uploading/off-loading of your luggage.

All of our tours will include internal flights within the tour, which allow 20kg of check-in luggage and 7kg of carry-on luggage per passenger. A surcharge may apply for oversized/overweight luggage subject to the airline's policy.

Please note:

• You will be responsible for all your personal belongings while on the tours/cruises. It is your responsibility to make sure your room/cabin is secure.

• Tweet World Travel will not be liable for any loss or damage to your luggage or other personal belongings.
Our products DO NOT include Travel Insurance. Travel insurance is not included in our tours, cruises, day tours, private tours, group tours, transfers, and any of our packages.

For your protection, we strongly recommend that you purchase comprehensive travel insurance for your travel arrangements (without limitation) that include coverage for medical expenses, loss of luggage, cruise, land content and airfare charges that may occur.

You need to provide us your Travel Insurance details upon booking, or at least before 30 days prior to your departure.

If you do not have travel insurance prior to your departure, we retain the rights to refuse boarding/joining our tours or cruises. We might refund / provide travel credits for you, less any unrecoverable fees including but not limited to admin fees, visas fees, other suppliers’ cancellation fees. We won’t be held liable for any costs associated with this matter.
LAOS EXPLORER SCHOOL TOUR

All of our school tours include the below standard inclusions: 

FIRST-CLASS SERVICE

  • 24/7 local assistance and travel guidance
  • Medical kit
  • Airport Meet-and-Greet welcome service with the local tour guide
  • Assistance with project coordination for community project/services or mission/immersion trips
  • Destination and trip Information Packs
  • A unique "local-host" experience exclusively offered by Tweet World Travel

VISAS

  • Laos Visa

ACCOMMODATION

  • Stay at excellent hand-selected high-quality 3 or 4- star accommodation in a central location or adjacent to monuments or strategically at the edge of a wilderness.  
  • We guarantee that students will be located together within the same area in hotels

SIGHTSEEING

  • Entrance fees at monuments
  • Comprehensive sightseeing as per itinerary:
    • Vientiane city tour
    • Laos cooking class
    • Trekking at Kuangsi Waterfall
    • Morning Alms giving ceremony
    • Pak Ou caves exploration
    • Paper & Weaving village tour
    • Luang Prabang city tour
  • All local government fees & tax

COMMUNITY SERVICE

  • Service project at a disadvantaged community in Vientiane
  • Education and assistance at Bears Rescue Centre

FLIGHT

  • Domestic flight from Vientiane to Luang Prabang with full-service airlines
  • Flight in Economy Class with luggage allowance

TRANSPORTATION

  • Arrival and departure airport transfers in private air-conditioned vehicles 
  • All touring in private air-conditioned vehicles
  • Locally based professional drivers 

TOUR GUIDE & TOUR LEADER

  • English-speaking local tour guides who live and breathe the destination – they will bring your itinerary to life
  • On top of local tour guides, we will provide an experienced Local Tour Director. He or she will oversee the entire journey, accompany your group every day and connect you to the people, places and encounters in a way you’ll never forget.

MEALS

  • Welcome & Farewell Dinner
  • A Unique & Varied Dining Experience 
  • Full Breakfast Daily; Select Lunches and Dinners (B=breakfast; L=lunch; D=dinner)

 
The price depends on the below:

- Projects your group would like to participate
- Desired outcome/Learning objectives for students
- Accommodation level
- Travel date
- Group Size
- Duration of the tour
- Sightseeing

Your Laos visa is included in our tour and we act on your behalf to apply for the visas, all necessary documents relating to your visa application will have to be provided to us at least 90 days before your departure. If you fail to provide the necessary documents before 90 days prior to your departure, we will not be held liable for your visa application. 

The visa fee included in our tour is not refundable in any circumstances. 

Important Note:

  • All travellers must have a valid passport for international travel and most countries require at least 6 months validity from the date of return and some countries require a machine‐readable passport.
  • If you provide all necessary documents relating to your visa application in less than 90 day before departure, an additional fee of $120 per person will incur. 
  • It is your sole responsibility for any fines, penalties, payments or expenditures incurred as a result of such documents not satisfying the requirements of those authorities
  • Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such an event occurs, we won’t be liable, and the travellers will be deemed as “no-show”. Please check our term and condition for a ‘’No-show” penalty.

GENERAL TERMS & CONDITIONS

I. DEFINITIONS

These Terms & Conditions set out the terms on which you contract with Tweet World Travel Pty. Ltd (ACN 608 371 277), its subsidiaries and brands, including but not limited to Tweet World Travel, Tweet World Cruises, Worldwide River Cruises, Asia School Tours, Tweet World Tours, Asia Online Tours, CroisiCruises, (collectively referred to in this document as “Tweet World Travel”, “we”, “our” or “us”) for the delivery of travel arrangements for your trip.

These terms and conditions apply to bookings you make with our consultants (in-store, on our websites, over phone or by email); with your own travel agents, as well as online bookings you make on our websites. Please make sure your travel agent or our consultant advise you of our terms and conditions.

Please read the following terms and conditions carefully. You must not make any bookings unless you understand and agree with the following terms and conditions.

II. AGREEMENT BETWEEN USER AND TWEET WORLD TRAVEL

The services of Tweet World Travel are offered to you on the condition of your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the Tweet World Travel constitutes your agreement to all such terms, conditions, and notices.

III. MODIFICATION OF THESE TERMS OF USE

Tweet World Travel reserves the right to change the terms, conditions, and notices under which the services of Tweet World Travel are offered, including but not limited to the charges associated with the use of the Tweet World Travel service, without notice.

IV. BOOKING TERMS & CONDITIONS

1. BOOKING

  • Passenger names must be provided exactly as per passport at the time of booking. Any spelling corrections made after a deposit is paid must be sent in writing and will incur additional fees, including any ticket/voucher re‐issue fees and any suppliers’ re-issue fees.
  • After a booking is made, customers / travel agents need to send a scan copy of the travellers/passengers’ passport together with a Passenger Information Form. If these required documents are not received within 3 working days, the respective booking will be void.
  • Tweet World Travel reserves the right to correct any errors in rates quoted/invoice or calculated, or any omissions made at any time during your booking. Any verbal quote given is an indication only of the final price and is subject to confirmation in writing. Even once payment has been paid in full but an error in price has been found, Tweet World Travel reserve the right to correct any error.
  • Tweet World Travel reserves the right to modify the price in case of exchange rate fluctuation while we provide a quote or make a booking for you. We continue to modify exchange rate even after your booking is made. The price is only guaranteed only when a booking is confirmed and a deposit is already paid.
  • Tweet World Travel’s online websites, including but not limited to its online B2B Agent Portal, its distribution system, and its websites listed below, show live availability of its tour and cruises, and the price is updated daily according to the exchange rate. The price is only guaranteed only when a booking is confirmed, and a deposit is already paid.
    • By sending/paying a deposit the customers/ travel agents acknowledge that the terms and conditions are fully understood, and agree to be bound by the terms, conditions and responsibilities set forth.
    • The customers/travel agents also acknowledge and agree that:
      • All persons are fit and physically able to partake unaided in their chosen activities/packages/tours /cruise operated by Tweet World Travel as outlined in the itinerary.
      • All parties acknowledge the physical demands and hazards involved in the tour or cruise they will be undertaking and have chosen to participate at their own risk.
      • It is the traveller and the travel agents’ responsibility to notify us of any dietary requests/requirements. We will do our best to meet these requests/requirements, however, cannot guarantee that they can always be accommodated.
      • All parties understand that any medical or dietary information provided to us does NOT, under any circumstances, make Tweet World Travel liable if a particular condition exacerbates while on tour or cruise which might affect their ability to participate in any portion of the tour or cruise.
      • Our products DO NOT include Travel Insurance. We strongly recommend that you purchase travel insurance for your trip.
      • You need to provide us the travellers’ Travel Insurance details upon booking, or at least before 30 days prior to the departure. If the travellers do not have travel insurance prior to their departure, we retain the rights to refuse boarding/joining our tours or cruises. We might refund/provide travel credits, less any unrecoverable fees including but not limited to admin fees, visas fees, other suppliers’ cancellation fees. We won’t be held liable for any costs associated with this matter.

 

2. RESERVATION

Travellers can enquire and make bookings via Tweet World Travel’s websites, or via email to Reservation at contact@tweetworldtravel.com.au. Travellers can also make bookings via their local travel agents.

For deposit and final balance policies, please refer to section 3 (Payment & Cancellation)

Payment Method

All payment and fee mentioned in this Terms & Conditions is in Australia Dollar. 

Travellers can make a payment via Bank Transfer, Credit Card, PayPal or Payment Gateway.

If you make payment by credit card, the following Card Fees apply:

  • Visa Credit Card - 1.8% fee and MasterCard Credit Card ‐ 1.76% fee applies.
  • American Express (Amex) ‐ 2.8% fee applies.
  • PayPal – 2.6%
  • For late payment or urgent bookings, please notify us via email at payments@tweetworldtravel.com.au

Payment via TravelPay is an available option to travel agents.

 

3. PAYMENT & CANCELLATION

3.1 ASIA TOUR

3.1.1 FIT (INDIVIDUAL) & PRIVATE TOUR

  • For FIT bookings and Private Tour bookings, you will be required to pay a deposit of $500 per person after your booking is confirmed.
  • The final balance is due 65 days prior to departure.

Any booking valued at or less than $1,000 must be paid in full amount after booking confirmation. Some airfares or services must be paid in full at the time of booking.

Deposit and Final Balance due dates are specified within your invoice / booking confirmation. If the deposit payment is not made by the specified due date, your booking will be automatically cancelled. If the final balance payment is not made by the specified due date, your booking will be automatically cancelled and the deposit is non-refundable.

If you cancel your booking more than 65 days prior to departure, your deposit is non-refundable, or depends on each package’s terms & conditions.

In case of CANCELLATION made by the travellers before the travel date, a cancellation fee will apply. Each tour package may have a separate set of terms & conditions and will be advised or specified in the booking confirmation. In case a separate set of terms & conditions is not expressly stated, the below booking general cancellation policy will apply:

FIT & Private Tour bookings Cancellation Fee:

  • More than 65 days prior to departure: loss of deposit
  • Between 64 days to 40 days prior to departure: 55% of total price
  • Between 39 days to 31 days prior to departure: 75% of total price
  • Within 30 days of departure: 100% of total price
  • Any ‘no show’: $100% of total price

 

After the trip has commenced, we are unable to refund any amount for unused services due to your unwillingness, early departure, late arrival, or missed days on cruise/tour. 

 

3.1.2 LARGE GROUP & SCHOOL TOUR (from 15 pax and more)

For Large Group & School booking, you will be required to pay according to the below payment schedule:

  • $700 deposit per person upon signing the Agreement
  • $1500 second deposit per person due 115 days prior to the departure
  • Remaining Balance due 65 days prior to the departure

Deposit and Final Balance due dates are specified within your invoice / booking confirmation:

  • If the first deposit payment is not made by the specified due date, your booking will be automatically cancelled.
  • If the second deposit payment is not made by the specified due date, your booking will be automatically cancelled and the first deposit is non-refundable
  • If the final balance payment is not made by the specified due date, your booking will be automatically cancelled, and all paid deposit is non-refundable.

 

If you cancel your booking more than 65 days prior to departure, your deposits are non-refundable, or depends on each package’s terms & conditions.

In case of CANCELLATION made by the travellers before the travel date, a cancellation fee will apply. Each tour package may have a separate set of terms & conditions and will be advised or specified in the booking confirmation. In case a separate set of terms & conditions is not expressly stated, the below booking general cancellation policy will apply:

                        Large Group Tours & School Tours Cancellation Fee:

  • More than 115 days prior to departure: loss of first deposit
  • Between 115 days to 65 days prior to departure: loss of all deposit
  • Between 64 days to 54 days prior to departure: 85% of total group price
  • Within 55 days of departure: 100% of total group price
  • Any ‘no show’: $100% of total group price
     

After the trip has commenced, we are unable to refund any amount for unused services due to your unwillingness, early departure, late arrival, or missed days on cruise/tour.

 

3.1.3 SHORT PACKAGES & SHORE EXCURSIONS

  • For Short Packages & Shore Excursions you will be required to pay a deposit of $250 per person after your booking is confirmed.
  • The final balance is due 65 days prior to departure.

Deposit and Final Balance due dates are specified within your invoice / booking confirmation. If the deposit payment is not made by the specified due date, your booking will be automatically cancelled. If the final balance payment is not made by the specified due date, your booking will be automatically cancelled and the deposit is non-refundable.

If you cancel your booking more than 65 days prior to departure, your deposit is non-refundable, or depends on each package’s terms & conditions.

In case of CANCELLATION made by the travellers before the travel date, a cancellation fee will apply. Each tour package may have a separate set of terms & conditions and will be advised or specified in the booking confirmation. In case a separate set of terms & conditions is not expressly stated, the below booking general cancellation policy will apply:

Short Packages, Shore Excursions Cancellation Fee:

  • More than 65 days prior to departure: loss of deposit
  • Between 64 days to 40 days prior to departure: 55% of total price
  • Between 39 days to 31 days prior to departure: 75% of total price
  • Within 30 days of departure: 100% of total price
  • Any ‘no show’: $100% of total price

After the trip has commenced, we are unable to refund any amount for unused services due to your unwillingness, early departure, late arrival, or missed days on cruise/tour. 

 

3.2 WORLDWIDE RIVER CRUISES

FIT (INDIVIDUAL) BOOKINGS
 

  • For FIT booking, you will be required to pay deposit of 30% total price after booking is confirmed.
  • The final balance is due 115 days prior to departure

Deposit and Final Balance due dates are specified within your invoice / booking confirmation. If the deposit payment is not made by the specified due date, your booking will be automatically cancelled. If the final balance payment is not made by the specified due date, your booking will be automatically cancelled and the deposit is non-refundable.

Any booking valued at or less than $1,900 must be paid in full amount after booking is made. All airfares must be paid in full at the time of booking.

In case of CANCELLATION made by customers, before the travel date, a cancellation fee will apply. Each cruise package may have a separate set of terms & conditions and will be advised, or specified in the booking confirmation.  In case a separate set of terms & conditions is not expressly stated, the below booking general cancellation policy will apply:

EUROPEAN RIVER CRUISE CANCELLATION FEE:

  • More than 115 days prior to departure: $450 per person is non-refundable
  • From 114 days to 91 days prior to departure: 30% of total price
  • Between 90 and 59 days prior to departure: 50% of total price
  • Between 58 and 45 days prior to departure: 60% of total price
  • Between 44 and 31 days prior to departure: 85% of total price
  • Within 30 days prior to departure: 100% of total price
  • Any 'no show': 100% of total price

Additional charges per booking cancellation

  • Administration fees: $50 per person
  • Additional $150 per person charges for themed-weekend and Christmas-market cruises are required.

AMAZON RIVER, VOLGA RIVER, MEKONG RIVER, AFRICAN RIVER CRUISE CANCELLATION FEE: 

  • More than 130 days prior to departure: $750 per person is non-refundable
  • From 129 days to 91 days prior to departure: 60% of total price
  • Between 90 and 59 days prior to departure: 70% of total price
  • Between 58 and 45 days prior to departure: 80% of total price
  • Between 45 and 35 days prior to departure: 90% of total price
  • Within 35 days prior to departure: 100% of total price
  • Any 'no show': 100% of total price

Additional charges per booking cancellation

  • Administration fees: $50 per person
  • Additional $150 per person charges for Christmas cruises, New Year Cruises and themed cruises (Family Cruise, Golf Cruise, Biking cruise etc.)

For all cruises, after the trip has commenced, we are unable to refund any amount for unused services due to your unwillingness, early departure, late arrival, or missed days on cruise.

 

4. LATE OR URGENT BOOKING

Any booking made within 115 days before departure will require payment in full immediately when the booking is confirmed.

Bookings made less than 60 days prior to departure will incur a late booking fee of $120 per person and must be paid along with the final payment at the time of booking.

5. AMENDMENTS FEES

After bookings are deposited, any amendment has to be requested in writing and incurs $99 fee per person, plus any additional costs and administrative expenses incurred in arranging the alteration.

Alterations will be made at our discretion and may not always be possible.

6. SAFETY NET PROTECTION 

  • Safety Net Protection is not included in our tour/cruise packages. If you wish to purchase safety net protection, an additional fee of $95 per person will occur. This is only valid for one-time use (claim).
  • Safety Net Protection enables passengers to amend their tour and/or river cruise 30 days prior to departure, to another tour/cruise on the same destination departing in the same year (once only) without incurring cancellation charges or penalties from Tweet World Travel. The new tour must be at the same cost or higher, but cannot be at lower cost than the initial tour booked. If the passengers choose the higher cost option, then the additional difference amount must be paid. However, no modifications shall be accepted less than 30 days prior to departure.
  • Safety Net Protection is payable immediately at the time of making deposit payment. Once purchased, Safety Net Protection is not refundable  
  • Safety Net Protection does not apply for airfares, or third-party fees and charges.
  • Safety Net Protection allows for amendment ONLY, not cancellation.

 

7. TRAVEL VOUCHER

Travel voucher will be issued by Tweet World Travel and sent to customers/travel agents from 15 -30 days prior to departure. Make sure the travellers have obtained our travel voucher before travelling.

If the traveller travel without our provided travel voucher, they might be denied embarking/joining our services. It is your responsibility to contact us or your travel agents to obtain all necessary travel documents. If our services are booked by the travel agents, it is the travel agents’ responsibility to collect travel vouchers and any necessary documents and provide that to the travellers.

Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking/your customers’ booking. If there is any unbooked services / mistakes, you have to contact us or your travel agents immediately to rectify. Once the traveller already embark our cruise or join our tour at the destination, we are not liable for any unbooked services / mistakes.

It is the customers/travel agents’ responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occur, we won’t be liable and the travellers will be deem as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.

Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.

 

8. SURCHARGE

We reserve the right to surcharge the cost of your booked travel arrangements prior to commencement for circumstances beyond our control such as currency devaluation, fuel or air fare surcharges, airline schedule changes, minimum passengers requirements or the imposition of new or amended Government charges.

 

 

V. CANCELLATION

  1. CANCELLATION BY CUSTOMER
  • Please check with your travel agents / our consultant before cancelling or amending a Travel Product.
  • For a specific tour / cruise package, a separate cancellation policy might be set out and applied to your booking.
  • For specific cancellation terms made by customers, please refer to section 3 (Payments & Cancellation). Each cruise and tour package may have a separate set of terms & conditions and will be advised, or specified in the booking confirmation. In case a separate set of terms & conditions is not expressly stated, the above general cancellation policy will apply.

 

  1. CANCELLATION BY TWEET WORLD TRAVEL
     
  • For group set departure, if the minimum number of the group is not reached, we reserve the right to cancel or vary our tour & cruise 110 days prior to departure. If this event occurs, an alternative guaranteed travel date will be offered. Should these options not be acceptable by you, Tweet World Travel will offer travel credits to be used up to 24 months less visa cost, fuel surcharge and any other cancellation fees.
  • If a booking is cancelled or varied prior to departure due to unforeseeable circumstances such as, but not restricted to, severe weather conditions or force majeure, Tweet World Travel will either change your travel arrangements as reasonably practicable to ensure your safety and invoice you for any additional costs. Tweet World Travel will offer credits to any unused part of your holiday package for future travel up to 24 months.
  • During your cruise, in the event of strike, bad weather, or force majeure conditions endangering the operation of the vessel safely or extraordinary circumstances, Tweet World Travel may at all times and without notice, advance or delay a departure or a stopover or, if need be, change ports of call, and may not be held responsible in the event of cancellation, earlier or later departure or arrival, modification or substitution. Tweet World Travel will offer credits to any unused part of your holiday package for future travel up to 24 months. Tweet World Travel will not be liable to any additional associated costs incurred to the travellers whatsoever.
  • Force majeure events are beyond our control, including but not limited to war, civil disobedience, terrorism, insurrection, accident, explosion, sickness, epidemic, pandemic, fire, floods, severe weather, acts of God, acts of Government, alteration or cancellation of scheduled air services, accidents to or failure of machinery or equipment or industrial action.

 

  1. CANCELLATION BY THIRD-PARTY PROVIDER
     

Tweet World Travel acts as a principal who organises your tour & cruise. Tweet World Travel may contract with a third-party provider to assist in the running of our trips.

If the Third-Party Providers change its schedules, or cancel their service for reasons beyond our control, we will use our reasonable endeavours to notify you.

If any such changes result in your Travel Product costing more or otherwise being materially different, then you may cancel the Travel Product. This may result in a monetary refund to you or travel credits to use in the future. The refund/credits may subject to cancellation and admin fees charged by us. Please check with your travel agents/ our consultant before cancelling or amending a Travel Product in these circumstances.

VI. RESPONSIBILITY

Only when we are the principal supplier to you of travel arrangements or other services which we control, then we will provide those travel arrangements and services with reasonable skill and care. 

We will not be responsible for any loss, damage, claim or expense caused by the acts or omissions of yourself, of any other third party who might be contracted with the provision of the travel arrangements or services, or due to an event of Force Majeure.

 

Tweet World Travel has no control over, or liability for, the services provided by third parties. We disclaim and will be exempt from liability for anything to do with the supply of third parties' services.

 

VII. LIABILITIES

Unforeseeable circumstances such as force majeure, adverse weather, flight rescheduling and faults with transportation or road conditions may also have an effect on the tour itinerary after the commencement date. We strongly urge all customers to undertake a high level of personal responsibility in order to ensure that possessions, equipment and personal documents are closely monitored and protected at all times. We also strongly advise all customers to purchase appropriate travel insurance to protect you from financial loss and personal injuries in the event of an emergency.

You acknowledge and agree that there are inherent risks involved in participating in the cruise/tour and other activities, including without limitation of possible contact with native flora/fauna, local residents, unforeseen events (force majeure) and travel in remote locations.

By making a booking, you agree to accept all risks associated with the cruise/tour and other activities. You agree to unconditionally release us from all liability, including without limitation in contract and in tort, for any cause or action, including any injury, damage, loss, cost, delay, additional expense or inconvenience caused directly or indirectly as a result of the inherent risks associated with the tour, or any force majeure events or other events which are beyond our control, including but not limited to war, civil disobedience, terrorism, insurrection, accident, explosion, sickness, epidemic, pandemic, fire, floods, severe weather, acts of God, acts of Government, alteration or cancellation of scheduled air services, accidents to or failure of machinery or equipment or industrial action.

If our tours and cruises are affected in any way by a force majeure event, we may in our discretion vary or cancel any itinerary or arrangement in relation to the tour as we consider necessary, without incurring any liability to you.

Third-party service providers are not our agents or employees and are not under our direct control. We therefore do not warrant the performance of any service provider. We do not accept, and you release us from, all liability for any injury, loss, damage, costs or expenses, including without limitation any property damage or personal injury, that you may suffer which arises out of any act or omission of a service provider or operator who provides services in connection with your tour. Any claim that you may have in relation to a service provider should be raised directly with that service provider.

You are responsible for any injury, loss, damage, costs or expenses arising through your own fault. You agree to indemnify us against all actions, proceedings, claims, demands, expenses and costs (including legal costs on a full indemnity basis and whether incurred by or awarded against us) as a result of, or arising in relation to, whether directly or indirectly, your participation in the tour or any act or omission by you in relation to the tour.

To the extent permitted by law, we do not accept any liability in contract, or otherwise for any injury, damage, loss (including consequential loss), delay, additional expenses or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over which we have no direct control. We do not accept any liability for any loss (including consequential loss or any associated costs) caused in case a third party provider becomes insolvent and goes out of business. Any payment already made to the third party provider in such case might be unrecoverable, and no refund will be made.

Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Australian Consumer Law). This liability clause is subject to your rights under the Australian Consumer Law and nothing in these terms and conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010 (Cth).

VIII. AGENT RESPONSIBILITIES

It is the travel agents’ responsibility to ensure that all invoice, itinerary details and documentation issued by Tweet World Travel are received and correct and that the customer is aware of amendment and cancellation conditions and other clauses in these Booking Terms & Conditions. Travel agents are also responsible to pass on Tweet World Travel’s Terms & Conditions by the time clients make the booking.

After a booking is made, travel agents need to send a scan copy of the travellers/passengers’ passport together with a Passenger Information Form. If these required documents are not received within 3 working days, the respective booking will be void.

Travel voucher will be issued and sent to travel agents from 15 -30 days prior to departure. Make sure the travellers have obtained our travel voucher before travelling.

If the traveller travels without our provided travel voucher, they might be denied embarking/joining our services. It is your responsibility to contact us or your travel agents to obtain all necessary travel documents. It is the travel agents’ responsibility to collect our travel vouchers and any necessary documents and provide that to the travellers.

Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking/your customers’ booking. If there are any unbooked services / mistakes, you have to contact us or your travel agents immediately to rectify. Once the traveller already embarks our cruise or join our tour at the destination, we are not liable for any unbooked services / mistakes.

It is the travel agents’ responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.

Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.

IX. CLIENT RESPONSIBILITIES

it is your responsibility to advise us your departure and arrival time, or any changes or delays you might encounter.

If you do not notify us in a timely manner, your arranged Airport Transfer Service is not responsible for any missed pick up in those circumstances. If you arrive on a delayed flight and miss your allocated pick up, you will need to make alternative arrangements at your own expense.

If no notification is received from you or your agent, your arranged Airport Transfer Service will pick you up as scheduled and attempt to wait for your scheduled arrival up to 2 hours. If your delay is longer than this waiting period you will have to make alternative arrangements at your own expense.

If you book our services through a travel agent, make sure you collect your travel voucher and any other necessary documentations included (e.g. visa) 7 day prior to departure. You are responsible to check all details and documents are correct for your booking.

It is the customers’ responsibility to ensure that all invoice, itinerary details and documentation issued by Tweet World Travel are received and correct and that the customer is aware of amendment and cancellation conditions and other clauses in these Booking Terms & Conditions. You acknowledge that you fully understand and agree to Tweet World Travel’s Terms & Conditions by the time of booking.

After a booking is made, customers need to send a scanned copy of the travellers/passengers’ passport together with a Passenger Information Form. If these required documents are not received within 3 working days, the respective booking will be void.

Travel voucher will be issued and sent to the customers from 15 -30 days prior to departure. Make sure all travellers have obtained our travel voucher before travelling.

If the traveller travels without our provided travel voucher, they might be denied embarking/joining our services. It is your responsibility to contact to obtain all necessary travel documents.

Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking. If there is any unbooked services / mistakes, you have to contact us or your travel agents immediately to rectify. Once the traveller already embarks our cruise or join our tour at the destination, we are not liable for any unbooked services / mistakes.

It is the customer’s responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.

Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.

X. PASSPORTS & VISAS

All travellers must have a valid passport for international travel and most countries require at least 6 months validity from the date of return and some countries require a machine-readable passport. When assisting with an international travel booking, we will assume that all travellers on the booking have a valid Australian passport. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. It is your sole responsibility if any fines, penalties, payments or expenditures incurred as a result of such documents not satisfying the requirements of those authorities.

If your visas are included in our package and we act on your behalf to apply for the visas, all necessary documents relating to your visa application will have to be provided to us at least 30 days before your departure. If you fail to provide the necessary documents before 30 days prior to your departure, we will not be held liable for your visa application. And the visa fee included in our package is not refundable in any circumstances.

If you still require us to assist with visa application in less than 30 days before your departure date, an additional fee will be required for urgent visa processing.

It is the customer’s/travel agent’s responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.

Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.

XI. HEALTH

Please ensure that you are aware of any health requirements and recommended precautions relevant to your travel, and ensure that you carry all necessary vaccination documentation. In some cases, failure to present required vaccination documentation may deny your entry into a country. We recommend that you consult with your local doctor or health specialist before commencing your travel. General health advice for the destination you wish to visit is also available from the Department of Foreign Affairs and Trade.

The customers/travel agents also acknowledge and agree that:

  • All persons are fit and physically able to partake unaided in their chosen activities/packages/tours /cruise etc. as outlined in the itinerary.
  • All parties acknowledge the physical demands and hazards involved in the tour or cruise they will be undertaking and have chosen to participate at their own risk.
  • It is your responsibility to notify us of any dietary requests/requirements. we will do our best to meet your request/requirements, however, cannot guarantee that it can always be accommodated.
  • All parties understand that any medical or dietary information provided to us does NOT, under any circumstances, make Tweet World Travel liable if a particular condition exacerbates while on tour or cruise which might affect their ability to participate in any portion of the tour or cruise
  • Our products DO NOT include Travel Insurance. We strongly recommend that you purchase travel insurance for your trip.
  • You need to provide us your Travel Insurance details upon booking, or at least before 30 days prior to your departure. If you do not have travel insurance prior to your departure, we retain the rights to refuse boarding/joining our tours or cruises. We might refund / provide travel credits for you, less any unrecoverable fees including but not limited to admin fees, visas fees, other suppliers’ cancellation fees. We won’t be held liable for any costs associated with this matter.

 

XII. TRAVEL INSURANCE

Our products DO NOT include Travel Insurance. Travel insurance is not included in our tours, cruises, day tours, private tours, group tours, transfers, and any of our packages.

For your protection, we strongly recommend that you purchase comprehensive travel insurance for your travel arrangements (without limitation) that include coverage for medical expenses, loss of luggage, cruise, land content and airfare charges that may occur.

You need to provide us your Travel Insurance details upon booking, or at least before 30 days prior to your departure. If you do not have travel insurance prior to your departure, we retain the rights to refuse boarding/joining our tours or cruises. We might refund / provide travel credits for you, less any unrecoverable fees including but not limited to admin fees, visas fees, other suppliers’ cancellation fees. We won’t be held liable for any costs associated with this matter.

XIII. TRAVEL DOCUMENTS

Travel documents isssued by us cannot be transferred to another person to use.  An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings.

Travel voucher will be issued and sent to customers/travel agents from 15 -30 days prior to departure. Make sure the travellers have obtained our travel voucher before travelling.

If the travellers travel without our provided travel voucher, they might be denied embarking/joining our services. It is your responsibility to contact us or your travel agents to obtain all necessary travel documents. If our services are booked by the travel agents, it is the travel agents’ responsibility to collect travel vouchers and any necessary documents and provide that to the travellers.

Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking/your customers’ booking. If there is any unbooked services / mistakes, you have to contact us or your travel agents immediately to rectify. Once the traveller already embarks our cruise or join our tour at the destination, we are not liable for any unbooked services / mistakes.

It is the customers/travel agents’ responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.

XIV. PUBLICITY

When you book with Tweet World Travel, you agree that we may use images of you taken during the trip and any comments made in writing or in video by you regarding the trip, without recourse to you and without compensation to you, for publicity and promotion purposes only through whatever medium we choose.

If you do not want your images to be displayed, you have to advise us in writing at the time of booking, or when you collect your travel documents.

XV. PRIVACY

Tweet World Travel collects information about you (including health information where necessary) to process your travel arrangements, facilitate your participation in loyalty programs and conduct marketing activities and market research. If the information is not provided, we may not be able to make travel arrangements for you. We may disclose your personal information to our related companies, carriers, travel service providers, organisations which provide services to you.

For our full Privacy Policy, see link: https://b2b.tweetworldtravel.com.au/privacy-policy

XVI. GOVERNING LAWS

If any dispute arises between you and Tweet World Travel, the laws of Australia will apply.

 

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