13-DAY INDIA CLASSIC DISCOVERY

DELHI - AGRA - JAIPUR - PUSHKAR - UDAIPUR - JODHPUR - BIKANER - JAISALMER - ALSISAR - DELHI

India has been dazzling visitors since forever. This extended India tour will take through the treasures of Northern India.

You will journey through Old and New Delhi into the heart of the Mughal Empire, visit the Taj Mahal and the history rich city  of Agra.  Wander thorough smaller villages and see richly decorated homes  locally known as Havelis.  Visit a Brahma Temple in  the magic city of Pushkar. 

Experience the many lakes the region has to offer and visit India's Venice, Udaipur

Get ready for a colourful, wonderful adventure and come home with the best travel stories. 

Trip code : CLAIND13D

Duration : 13 days

Destination : India

Travel Dates : 2021

  • Discover Delhi's modern and ancient history 
  • Immerse yourself in India's most colorful city, Jaipur 
  • Visit a life size observatory 
  • Try the local food from rose scented sweets to spicy kebabs
  • See the magnificent Taj Mahal as the sun set down in Agra 
  • Visit Pushkar and see pilgrims bathe in the sacred lake 
  • Watch cows strolling through the alleyways
  • Shop for colourful souvenirs and amazing textiles 
  • Take a camel ride through the Sam Sand Dunes 
  • See painted havelis depicting mythological themes and huge animals
  • Bring home a pocket full of memories 
 

Arrive at Delhi International Airport. Meet and greet on arrival and transfer to the hotel.

Delhi, The capital of Republic of India, Delhi is a bustling metropolis and a city of almost 17 million inhabitants. Delhi is a near-perfect blend of the ancient and the modern and is seamlessly divided into two parts - Old & New Delhi. Old Delhi is part of the city that was designed by the Mughals and New Delhi was designed majorly during English rule and also known as “Lyutens” Delhi.

Overnight at hotel

Morning proceed for the visit of Old Delhi – visit the resplendent “mosque of Friday” - Jama Masjid. Jama Masjid the largest mosque in India and is one of the last architectural works of the Mughal emperor Shah Jahan - whose best work is the Taj Mahal. The spacious courtyard of the Jama Masjid holds thousands of faithful devotees. After visit of Jama Masjid and walk through the colorful shopping bazaar known as Chandni Chowk ("Moonlit Street") Enjoy a rickshaw ride at Chandni Chowk. Drive past the Red Fort - a majestic Fort and a former seat of power - which encapsulates a long period of Indian history and its arts. 

Also visit Raj Ghat, the cremation site of Father of Nation, Mahatma Gandhi.

In the afternoon visit Humayun tomb, Qutub Minar - the pride of Delhi. The Construction of this tall minaret was commenced by Muslim ruler, Qutb-ud-din Aibak in 1192 and completed by Iltutmish. The soaring conical tower is an exquisite example of Indo-Islamic Afghan architecture. After visit proceed for the Orientation tour of “Lyutens” Delhi - named after the leading British architect Sir Edwin Landseer Lyutens. Drive past some of the magnificent monuments designed by him such as India Gate and Viceroy's House - now known as the Rashtrapati Bhavan (President Palace). Overnight at hotel

In the morning leave by road to Agra. Agra is home to one of the Seven Wonders of the World the Taj Mahal. Tourists from all over the world visit Agra not only to see the ruins of the red sandstone fortress built by the Mughal emperors but also to see Agra's Fort and Akbar's Mausoleum. The golden age of the city began with the Mughals between 16th and 17th Century. 

Agra is known for its superb inlay work on marble and soapstone by craftsmen who worked under the Mughals. The city is also famous for its carpet, gold thread embroidery and leather shoes. On arrival at Check –in at hotel. 

In the afternoon visit Agra Fort, where the ageing Emperor Shah Jahan, imprisoned by his son, watched from a distance the fulfilment of his life’s dream - the building of the Taj Mahal in memory of his beloved wife. The fort is really a city within a city, which embraces the Moti Masjid, the Diwan-i-Am or the Hall of Public Audiences, the Diwan-i-Khas or the Hall of Private Audiences, the Octagonal Tower, Jehangir’s Palace and many more monuments.

Taj Mahal (closed on Friday), perfect in its symmetry, is a monument to the love of Emperor Shah Jahan for his wife Mumtaz Mahal. The construction of the Taj Mahal started in 1631. It took 20,000 artisans 22 years to complete this poignant mausoleum that blends subtlety with grandeur, and a massive overall design with immaculately intricate execution. On the inner walls, jewel-like stones create beautiful designs in white marble. The Mughals perfected the art of embedding semi-precious stones into marble and the Taj is the finest example of t pietra dura.

Overnight at hotel.

Morning drive to Jaipur Enroute visit Fatepur Sikri. Fatehpur Sikri, built during the second half of the 16th century by the Mughal Emperor Akbar, Fatehpur Sikri (the City of Victory) was the capital of the Mughal Empire for only 10 years. Fatehpur Sikri bears exceptional testimony to the Mughal civilization at the end of the 16th century. It offers a unique example of Architectural ensembles of very high quality constructed between 1571 and 1585. Its form and layout strongly influenced the evolution of Indian town planning, notably at Shahjahanabad (Old Delhi). 

After visit of Fatehpur Sikri drive to Jaipur. Jaipur or The City of Victory was founded by Maharaja Sawai Jai Singh II in 1727. It is the only city in the world symbolizing the nine divisions of the Universe through nine rectangular sectors sub-dividing it. The architect who formalized the city’s plans on the Shilpa Shastra, the epic Hindu treatise on architecture, mixed it with the sublimity of the Mughal and Jain influences of those times. The city was painted pink in 1853 in honour of the visit by Prince Albert. On arrival at Jaipur, check-in at hotel.

Overnight at hotel.

After breakfast proceed for excursion to Amber Fort, the former seat of the Rajput rulers of Jaipur. En route you will stop at the Palace of Winds (HAWA MAHAL) for a photo opportunity. Continue your drive to Amer fort. Amer Fort, set in picturesque and rugged hills is a fascinating blend of Hindu and Mughal architecture. Constructed by Raja Man Singh I in 1592 and completed by Mirja Raja Jai Singh the fort was made in red sand stone and white marble. The rugged forbidding exterior belies an inner paradise with a beautiful fusion of art and architecture. The interior wall of the palace depicts expressive painting scenes with carvings, precious stones and mirror settings. Holding a history as old as seven centuries, this place vibrates with its legendary past.

In the afternoon proceed for sightseeing tour of city visiting City Palace, a beautiful palace complex full of treasures now housed in the museum area. City Palace is a delightful blend of Mughal and traditional Rajasthani architecture. It houses the Chandra Mahal, Shri Govind Dev Temple and the City Palace Museum. Also visit Jantar Mantar or Royal Astronomical Observatory. This observatory is a collection of architectural astronomical instruments, built by Maharaja (King) Jai Singh II at his then new capital of Jaipur between 1727 and 1734. Each instrument has a specific purpose and gives accurate readings. 

Overnight at Hotel.

Morning drive to Pushkar. Pushkar is one of the oldest existing cities of India. It lies on the shore of Pushkar Lake. The date of its actual origin is not known, but legend associates Lord Brahma with its creation. Pushkar has many temples. Most of the temples are not very old because many temples were destroyed during Muslim conquests in the area. Subsequently, the destroyed temples were rebuilt. The most famous among all is the Brahma Temple built during the 14th century CE. Very few temples to Lord Brahma exist anywhere in the world. The Pushkar lake has 52 ghats where pilgrims descend to the lake to bathe in the sacred waters. On arrival check in at hotel. In the afternoon visit Pushkar –Brahma Temple and take a leisure walk around holy Pushkar Lake and in colourful crowded Bazar. Overnight at hotel.

Morning drive to Udaipur. Udaipur, is referred to as the "Venice of the East", the "Most Romantic City of India". The City is in the heart of the Aravalli Mountains, and offers three interconnected lakes within the town - the Fateh Sagar Lake, the Lake Pichhola and the smaller Swaroop Sagar Lake; along with forts, palaces, temples, gardens, mountains and narrow lanes lines withdrawn with stalls, relives the reminisces of a heroic past, valor and chivalry. 

On arrival proceed for Udaipur city tour - visit City Palace, The splendid City Palace, posing over the fascinating Lake Pichola, is one of the most beautiful palatial structures. Udaipur has a number of small and big palaces, museums and the gardens, Saheliyon Ki Bari– Saheliyon ki Badi - Built by Maharana Bhopal Singh. Saheliyon ki Bari means Garden of the Maids and Jagdish Temple – dedicated to Lord Vishnu. Evening enjoy boat ride on Lake Pichola (boat ride depends upon the water level in the lake) with visit to Jag Mandir. Overnight at hotel.

Morning leave by road to Jodhpur en route visit the famous Jain Temple of Ranakpur ((Temples opens from 1200 to 1600 hrs for the public dail) Ranakpur is widely known for its marble Jain temple, said to be the most spectacular of the Jain temples. Light coloured marble has been used for the construction of this grand temple. The temple, with its distinctive domes, shikhara, turrets and cupolas rises majestically from the slope of a hill. Over 1444 marble pillars, carved in exquisite detail, support the temple. There is one beautiful carving made out of a single marble rock where there are 108 heads of snakes and numerous tails. Continue your drive to Jodhpur. 

Jodhpur was formerly the seat of a princely state of the same name, the capital of the kingdom known as Marwar. The city is known as the "Sun City" for the bright, sunny weather it enjoys all year. It is also referred to as the "Blue City" due to the vivid blue-painted houses around the Mehrangarh Fort.

Overnight at hotel.

Moring visit Mehrangarh Fort (citadel of the Sun) that evokes the very spirit of the Rathores, the ruling local Rajput clan. Visit its various palaces with their delicate friezes and respective museums, displaying treasures of the royal family. Also visit Jaswant Thada a pillared marble memorial to the popular ruler Jaswant Singh II (1878-95). 

After visit Drive to Jaisalmer. Jailsamer, it lies in the heart of the Thar Desert (Great Indian Desert), also known as "Golden City of India" because the yellow sand and the yellow sandstone used in every architecture of the city gives a yellowish-golden tinge to the city and its surrounding area. City is famous of Fort, Temples and Havelis.

Overnight at hotel.

Morning visit Jaisalmer city and Jaisalmer Fort, built in 1156 by the Bhati Rajput ruler Jaisal, Its massive sandstone walls are a tawny lion colour during the day, turning to a magical honey-gold as the sun sets. Inside the fort visit Raj Mahal (Royal palace), Jain temples (open from 0800-1500 hrs) and the Laxminath temple. Afterwards we will visit some of the colorful Havelis - Nathmal Ji Ki Haveli, Patwon Ki Haveli. Late afternoon drive to Sam Sand dunes, on arrival at Dunes enjoy Camel ride during sunset. Evening return back to hotel.

Overnight at hotel

Morning drive to Bikaner. Bikaner, it was formerly the capital of the princely state of Bikaner. The city was founded by Rao Bika in 1486. Apart for Fort and Temples city is famous for sweets and snacks. The city boasts one of the largest Camel Research and Breeding farms in the world.

In the afternoon visit Junagarh Fort - one of the most imposing forts of Northern India, The fort is surrounded by a high wall and deep moats. The Junagarh Fort has yet been unconquered. Inside the fort visit palaces, temples and pavilions that are marvels in red sandstone construction. The palaces have exquisitely carved windows, balconies, towers and kiosks. The mirrors, paintings and carved marble panels in the Moon Palace are a treat for eyes. The fort also houses a museum with an extensive collection of illuminated and rare manuscripts, jewellery, utensils, carpets, arms and weapons etc.

Overnight at hotel.

Morning drive to Alsisar. Enroute visit Fatehpur & Mandawa, these small town of the Shekhawati region,are known for their painted havelis. The Havelis are so varied and architecturally rich that region is known as "open art gallery of Rajasthan". Most of the buildings are dated from 18th century to early 20th century. The havelis are noted for their frescoes depicting mythological themes and huge animals. Some later day frescoes reflect British influence in the form of steam locomotives and trains.

In the afternoon visit some of the Old Havelis, showcasing beautiful frescos, an experience that brings back the lifestyle and grandeur of the old and memorable regal Rajasthan On arrival at Alsisar check –in at hotel. Evening walk through the Alsisar village.

Overnight at hotel

Morning drive to Delhi, on arrival transfer to airport to board your flight for onwards destination.

Tour cost includes:-

  • Meeting and assistance on arrival/departure.
  • 12 night’s accommodation in Twin / Double room.
  • Meals: Full board basis (include Breakfast + Lunch + Dinner).
  • Transportation by air –conditioned vehicle.  
  • Entrances Fees at the monuments.
  • English speaking local guide for all sightseeing as per the program.
  • Boat ride on Lake Pichola / Fateh Sagar (subject to water level).
  • Camel Ride In Jaisalmer 
  • Elephant ride at Amber Fort and descend by Jeep.
  • Rickshaw ride in Jaipur local market.
  • Bollywood cinema show in Rajmandir cinema.
  • Tonga ride experience in Agra.
  • Magic show in Agra.
  • Assistance on arrival and departure each city by the local representative.
  • All presently applicable taxes including government service tax of 5%.

All travellers must have a valid passport for international travel and most countries require at least 6 months validity from the date of return and some countries require a machine‐readable passport.

Not only is it important that you ensure that you have valid passports, some countries require visas and re‐entry permits which meet the requirements of immigration and other government authorities.

It is your sole responsibility if any fines, penalties, payments or expenditures incurred as a result of such documents not satisfying the requirements of those authorities.

When assisting with an international travel booking, we will assume that all travellers on the booking have a valid Australian passport. If your visas are included in our package and we act on your behalf to apply for the visas, all necessary documents relating to your visa application will have to be provided to us at least 30 days before your departure. If you fail to provide the necessary documents before 30 days prior to your departure, we will not be held liable for your visa application. The visa fee included in our package is not refundable in any circumstances. If you require us to assist with visa application in less than 30 days before your departure date, an additional fee will be required for urgent visa processing.

Note:  Please be advised that visa requirements are subject to change and that visa procurement is the responsibility of the traveller. The following requirements are for Australian citizens holding an Australian Passport – if your passport is from another country then you are advised to consult with the embassy or consulate. Passports must be valid for the countries through which a ship or tour passes. It is the responsibility of the passenger to ensure the validity and conformity of their passport. Check whether a single entry or multiple entry visa is required/ available.

INDIA

You need a visa to enter India. Visas must be arranged before arrival.

The Electronic Visa (e-Visa) is available to eligible Australians for tourism, business and/or medical-related travel for up to 60 days. Get it at least four days before you arrive in India. Double entry is permitted for those travelling on a tourist or business e-Visa. Triple entry is permitted for those travelling on a medical e-Visa. An e-Visa may only be used a maximum of two times in a calendar year. Find more information about the eligibility criteria on the Government of India's e-Visa website. Beware of fake websites offering the e-Visa service. Make sure you are eligible for an e-Visa before you apply.

Carry a printed copy of your e-Visa (known as an electronic travel authorisation of ETA). A formal visa will be put in your passport on arrival in India. Long queues are common at immigration counters in India, regardless of visa type

Not all international airports in India allow passengers to enter with an e-Visa. The e-Visa is only valid for entry through 24 designated airports. If you want to enter through another location, arrange for an Indian visa before you arrive through an Indian High Commission, Consulate, Embassy or agent. If you arrive with an e-Visa at an entry point where the e-Visa is not recognised, you won't be able to apply for any other visa. You won't be allowed in and deported. If you hold an e-Visa you may leave from any authorised immigration check point in India

GENERAL TERMS & CONDITIONS

  1. DEFINITIONS

This Term & condition sets out how Tweet World Travel Pty. Ltd. (ACN 608 371 277) and its subsidiaries all their brands, including but not limited to Tweet World Travel, Tweet World Cruises, Worldwide River Cruises, Asia School Tours, Tweet World Tours; Asia Online Tours, Croisi Cruises (collectively referred to in this document as "Tweet World Travel”, "we" "our" or "us") in these booking terms and conditions shall mean Tweet World Travel. These terms and conditions apply to bookings you make with our consultants (in-store, on our websites, over phone or by email); with your own travel agents, as well as online bookings you make on our websites. Please make sure your travel agent or our consultant advise you of our terms and conditions.

Please read the following terms and conditions carefully. You must not make any bookings unless you understand and agree with the following terms and conditions.

  1. AGREEMENT BETWEEN USER AND TWEET WORLD TRAVEL

The services of Tweet World Travel are offered to you on the condition of your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the Tweet World Travel constitutes your agreement to all such terms, conditions, and notices.

  1. MODIFICATION OF THESE TERMS OF USE

Tweet World Travel reserves the right to change the terms, conditions, and notices under which the services of Tweet World Travel are offered, including but not limited to the charges associated with the use of the Tweet World, without notice.

  1. BOOKING TERMS & CONDITIONS

1. BOOKING

Passenger names must be provided exactly as per passport at the time of booking. Any spelling corrections made after a deposit is paid must be sent in writing and will incur additional fees, including any ticket/voucher re‐issue fees and any suppliers’ re-issue fees.

After a booking is made, customers / travel agents need to send a scan copy of the travellers/passengers’ passport together with a Passenger Information Form. If these required documents are not received within 3 working days, the respective booking will be void.

Tweet World Travel reserves the right to correct any errors in rates quoted/invoice or calculated, or any omissions made at any time during your booking. Any verbal quote given is an indication only of the final price and is subject to confirmation in writing. Even once payment has been paid in full but an error in price has been found, Tweet World Travel reserve the right to correct any error.

Tweet World Travel reserves the right to modify the price in case of exchange rate fluctuation while we provide a quote or make a booking for you. We continue to modify exchange rate even after your booking is made. The price is only guaranteed only when a booking is confirmed and a deposit is already paid.

Tweet World Travel’s online websites, including but not limited to its online B2B Agent Portal and its websites listed below, show live availability of its tour and cruises, and the price is updated daily according to the exchange rate. The price is only guaranteed only when a booking is confirmed, and a deposit is already paid.

Tweet World Travel’s websites include:

Tweet World Travel acts as a co-ordinator and books your holidays with one or several Third-party providers (Airlines, Cruise Company, Transfers, Third-Party Providers). Once booked with Tweet World Travel to utilise Third Party Provider’ service, you also agree and are bound to their terms and conditions.

1.1 Deposit

  1. Worldwide River Cruises
  • You will be required to pay deposit of 30% total price after booking is confirmed.
  • Deposit due date is specified within your invoice / booking confirmation. If the deposit is not paid by the specified due date, your booking will be cancelled.
  • If you cancel your cruise booking at any time, an amount of $450 per person from your deposit is non-refundable, or depends on each package's terms & conditions

Any booking valued at or less than $1,900 must be paid in full amount after booking is made. All airfares must be paid in full at the time of booking.

  1. Asia Tours

You will be required to pay deposit after booking confirmation:

  • Private Tours or Group Tours is $500 Per Person
  • Large Groups (more than 15 people) / School Tours is $700 Per Person
  • Short packages, shore excursion, hotel etc. is $250 Per Person

Deposit due date is specified within your invoice / booking confirmation. If the deposit is not paid by the specified due date, your booking will be cancelled.

If you cancel your booking at any time, your deposit is non-refundable, or depends on each package's terms & conditions

Any booking valued at or less than $1,000 must be paid in full amount after booking confirmation. Some airfares or services must be paid in full at the time of booking.

c. Receipt of Deposit

By sending/paid a deposit the customers/ travel agents acknowledge that the terms and conditions are fully understood, and agree to be bound by the terms, conditions and responsibilities set forth.

The customers/travel agents also acknowledge and agree that:

  • All persons are fit and physically able to partake unaided in their chosen activities/packages/tours /cruise etc. as outlined in the itinerary.
  • All parties acknowledge the physical demands and hazards involved in the tour or cruise they will be undertaking and have chosen to participate at their own risk.
  • It is your responsibility to notify us of any dietary requests/requirements. we will do our best to meet your request/requirements, however, cannot guarantee that it can always be accommodated.
  • All parties understand that any medical or dietary information provided to us does NOT, under any circumstances, make Tweet World Travel liable if a particular condition exacerbates while on tour or cruise which might affect their ability to participate in any portion of the tour or cruise
  • Our products DO NOT include Travel Insurance. We strongly recommend that you purchase travel insurance for your trip.
  • You need to provide us your Travel Insurance details upon booking, or at least before 30 days prior to your departure. If you do not have travel insurance prior to your departure, we retain the rights to refuse boarding/joining our tours or cruises. We might refund/provide travel credits for you, less any unrecoverable fees including but not limited to admin fees, visas fees, other suppliers’ cancellation fees. We won’t be held liable for any costs associated with this matter.

1.2 Final balance

  1. Worldwide River Cruises

The final balance will be due 110 days before the departure date. If the outstanding payment is not received by the due date, your booking will automatically be cancelled. Then the cancellation rate will be applied. The cancellation terms are specified in your invoice/booking confirmation.

  1. Asia Tours

Outstanding balance depends on the type of service you are undertaking:

  • For our tours/packages or other products, outstanding balance is due 65 days before departure. If the outstanding payment is not received by day 65, your booking will automatically be cancelled. The deposit is non-refundable.
  • For large group tours and school tours, outstanding balance is due 90 days before departure. If the outstanding payment is not received by day 90, your booking will automatically be cancelled. The deposit is non-refundable.

2. PAYMENT

  • All airfares must be paid in full at the time of booking confirmation
  • Deposit will due immediately or as specified in your invoice/booking confirmation
  • Final balance will be due before 65 days or 110 days before departure date, as specified in your invoice/booking confirmation

        You can make a payment via Enett, Bank Transfer, Credit Card, Paypal

Credit Card Fee

The following Card Fees apply:

  • Visa Credit Card - 1.8% fee and MasterCard Credit Card ‐ 1.76% fee applies.
  • American Express (Amex) ‐ 2.8% fee applies.
  • Paypal – 2.6%
  • For late payment or urgent bookings, please notify us via email at payments@tweetworldtravel.com.au

3. LATE OR URGENT BOOKING

Any booking made within 110 days before departure will require payment in full immediately when the booking is confirmed.

Bookings made less than 60 days prior to departure will incur a late booking fee of $120 per person and must be paid along with the final payment at the time of booking.

4. AMENDMENTS FEES

After bookings are deposited, any amendment has to be requested in writing and incurs $99 fee per person, plus any additional costs and administrative expenses incurred in arranging the alteration.

Alterations will be made at our discretion and may not always be possible.

5. SAFETY NET PROTECTION 

5.1 Safety Net Protection

  • Safety Net Protection is not included in our tour/cruise packages. If you wish to purchase safety net protection, an additional fee of $95 per person will occur. This is only valid for one-time use (claim).
     
  • Safety Net Protection enables passengers to amend their tour and/or river cruise 30 days prior to departure, to another tour/cruise on the same destination departing in the same year (once only) without incurring cancellation charges or penalties from Tweet World Travel. The new tour must be at the same cost or higher, but cannot be at lower cost than the initial tour booked. If the passengers choose the higher cost option, then the additional difference amount must be paid. However, no modifications shall be accepted less than 30 days prior to departure.
     
  • Safety Net Protection is payable immediately at the time of making deposit payment. Once purchased, Safety Net Protection is not refundable  
     
  • Safety Net Protection does not apply for airfares, or third-party fees and charges.
     
  • Safety Net Protection allows for amendment ONLY, not cancellation.

6. TRAVEL VOUCHER

Travel voucher will be issued and sent to customers/travel agents from 15 -30 days prior to departure. Make sure the travellers have obtained our travel voucher before travelling.

If the traveller travel without our provided travel voucher, they might be denied embarking/joining our services. It is your responsibility to contact us or your travel agents to obtain all necessary travel documents. If our services are booked by the travel agents, it is the travel agents’ responsibility to collect travel vouchers and any necessary documents and provide that to the travellers.

Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking/your customers’ booking. If there is any unbooked services / mistakes, you have to contact us or your travel agents immediately to rectify. Once the traveller already embark our cruise or join our tour at the destination, we are not liable for any unbooked services / mistakes.

It is the customers/travel agents’ responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occur, we won’t be liable and the travellers will be deem as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.

Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.

  1. CANCELLATION

Please check with your travel agents / our consultant before cancelling or amending a Travel Product. In certain circumstances, some Cruise Company, Airlines or Third-Party Travel Provider may charge cancellation fees up to 100% of the Travel Product’s prices as per their terms and conditions.

Tweet World Travel acts as a co-ordinator and book your holidays with one or several Third-party providers, and you are subjected to their terms and conditions specified.

For a specific tour / cruise package, a separate cancellation policy might be set out and applied to your booking.

 Please see the below for our general cancellation policy.

1. WORLDWIDE RIVER CRUISES

1.1 Cancellation by customer

1.1.1 For Tweet World Travel’s Charter ship or Allotment with other Cruiseline

Before the travel date, the following fees will be applied:

  • Cancel at any time: $700 per person is non-refundable
  • From 110 days to 91 days before departure: 45% of total price
  • Between 91 and 61 days prior to departure: 55% of total price
  • Between 61 and 45 days prior to departure: 65% of total price
  • Between 45 and 35 days prior to departure: $75% of total price
  • Within 35 days prior to departure: 100% of total price
  • Any 'no show' – 100%

After the trip has commenced, we are unable to refund any amount for unused services due to your unwillingness, early departure, late arrival, or missed days on cruise.

If your cruise package includes international/domestic flights the airlines cancellation policies will be apply.

1.1.2 CroisiEurope River Cruise

The below terms apply to any respective CroisiEurope booking. These terms may be changed according to CroisiEurope’s terms without notice.

A. Costs of cancelling CroisiEurope River cruises & Coastal cruises:

  • More than 63 days before the date of departure: $450 per person
  • From 63 to 54 days: 40% of the total amount of the package
  • From 53 to 33 days: 50% of the total amount of the package
  • From 32 to 23 days: 60% of the total amount of the package
  • From 22 to 5 days: 75% of the total amount of the package
  • 48 hours from the departure: 100% of the total amount of the package

 B. Costs of cancelling CroisiEurope - “Nouvel An” and “Carnaval de Venise” river cruises:

  • More than 63 days before the date of departure: $450 per person
  • From 63 to 54 days: 40% of the total amount of the package
  • From 53 to 33 days: 50% of the total amount of the package
  • From 32 to 23 days: 75% of the total amount of the package
  • From 22 days from the departure: 100% of the total amount of the package

C. Costs of cancelling cruises on the Mekong, Volga and in Southern Africa:

  • More than 93 days before the date of departure: $450 per person
  • From 93 to 64 days: 35% of the total amount of the package
  • From 63 to 34 days: 50% of the total amount of the package
  • From 33 to 23 days: 70% of the total amount of the package
  • From 22 to 7 days: 80% of the total amount of the package
  • From 6 days from the departure: 100% of the total amount of the package

1.2  Cancellation by Tweet World Travel

For group set departure, if the minimum number of the group is not reached, we reserve the right to cancel or vary the cruise 110 days prior to departure. If this event occurs, an alternative guaranteed travel date will be offered. Should these options not be acceptable by you, Tweet World Travel will offer travel credits to be used up to 24 months less visa cost, fuel surcharge and any other cancellation fees levied by airlines and other third parties.

If a booking is cancelled or varied prior to departure due to unforeseeable circumstances such as, but not restricted to, severe weather conditions or force majeure, Tweet World Travel will either change your travel arrangements as reasonably practicable to ensure your safety and invoice you for any additional costs. Tweet World Travel will offer credits to any unused part of your holiday package for future travel up to 24 months.

During your cruise, in the event of strike, bad weather, or force majeure conditions endangering the operation of the vessel safely or extraordinary circumstances, Tweet World Travel may at all times and without notice, advance or delay a departure or a stopover or, if need be, change ports of call, and may not be held responsible in the event of cancellation, earlier or later departure or arrival, modification or substitution. Tweet World Travel will offer credits to any unused part of your holiday package for future travel up to 24 months. Tweet World Travel will not be liable to any additional associated costs incurred to the travellers whatsoever.

Force majeure events are beyond our control, including but not limited to war, civil disobedience, terrorism, insurrection, accident, explosion, sickness, epidemic, pandemic, fire, floods, severe weather, acts of God, acts of Government, alteration or cancellation of scheduled air services, accidents to or failure of machinery or equipment or industrial action.

1.3 Cancellation by Cruise Company or Third-Party Provider

Tweet World Travel acts as a coordinator and books your holiday with Third Party Travel Providers (Cruise company, airlines, local supplier, transfer service etc.) and is subjected to their particular terms and conditions.

If the Cruise Company, Airlines, Local Supplier or Third Party Travel Provider changes any part of your booking for reasons beyond its control, for example, if a Cruise Company or Third Party Travel Provider changes its schedules, overbooks, or if there are any changes in applicable surcharges, fees or taxes, we will use our reasonable endeavours to notify you.

If any such changes result in your Travel Product costing more or otherwise being materially different, then you may cancel the Travel Product. Depending on each particular suppliers’ policies and terms & conditions, it may results in a monetary refund to you or travel credits to use in the future. The refund/credits will less any fees charged by us under our terms and conditions, and by the Cruise Company, airlines, local suppliers or Third party travel provider’s terms and conditions that you agreed with.

Our fee may cost up to 10% of the total price that you have paid for your Travel Product to Cruise Company, Airlines, or Third Party Travel Provider.

Please check with your travel agents/ our consultant before cancelling or amending a Travel Product in these circumstances as some Cruise Company, Airlines, Local Suppliers or Third Party Travel Providers may charge cancellation fees up to 100% of the Travel Product’s prices as per their terms and conditions.

2. ASIA TOURS

2.1 Cancellation by customer

Before the travel date the following fees will be apply:

Tours/ Packages

Large Group Tours & School Tours

(More than 15 people)

65 days or more before departure – loss of deposit

90 days or more before departure – loss of deposit

64‐40 days before departure – 55%

89‐79 days before departure – 65%

39‐31 days before departure – 75%

78‐61 days before departure – 85%

Within 30 days of departure – 100%

Within 60 days of departure – 100%

Any 'no show' – 100%

Any 'no show' – 100%

 

After the trip has commenced, we are unable to refund any amount for unused services due to your unwillingness, early departure, late arrival, or missed days on tours.

If your tour/package includes international/domestic flights the airlines cancellation policies will be applied.

2.2 Cancellation by Tweet World Travel

For group set departure, if the minimum number of the group is not reached, we reserve the right to cancel or vary the tour 110 days prior to departure. If this event occurs, an alternative guaranteed travel date will be offered. Should these options not be acceptable by you, Tweet World Travel will offer travel credits to be used up to 24 months less visa cost, fuel surcharge and any other cancellation fees levied by airlines and other third parties.

If a booking is cancelled or varied prior to departure due to unforeseeable circumstances such as, but not restricted to, severe weather conditions or force majeure, Tweet World Travel will either change your travel arrangements as reasonably practicable to ensure your safety and invoice you for any additional costs. Tweet World Travel will offer credits to any unused part of your holiday package for future travel up to 24 months.

Force majeure events are beyond our control, including but not limited to war, civil disobedience, terrorism, insurrection, accident, explosion, sickness, epidemic, pandemic, fire, floods, severe weather, acts of God, acts of Government, alteration or cancellation of scheduled air services, accidents to or failure of machinery or equipment or industrial action.

During your tour, in the event of strike, bad weather, or force majeure conditions endangering the operation of the tour safely or extraordinary circumstances, Tweet World Travel may at all times and without notice, advance or delay a departure or a stopover or, if need be, change destinations, and may not be held responsible in the event of cancellation, earlier or later departure or arrival, modification or substitution. Tweet World Travel will offer credits to any unused part of your holiday package for future travel up to 24 months. Tweet World Travel will not be liable to any additional associated costs incurred to the travellers whatsoever.

2.3 Cancellation by Local Supplier or Third Party Travel Provider

Tweet World Travel acts as a coordinator and book your holiday with Third Party Travel Providers (Cruise company, airlines, local supplier, transfer service etc.) and is subjected to their particular terms and conditions.

If the Cruise Company, Airlines, Local Supplier or Third Party Travel Provider changes any part of your booking for reasons beyond its control, for example, if a Cruise Company or Third Party Travel Provider changes its schedules, overbooks, or if there are any changes in applicable surcharges, fees or taxes, we will use our reasonable endeavours to notify you.

If any such changes result in your Travel Product costing more or otherwise being materially different, then you may cancel the Travel Product. Depending on each particular suppliers’ policies and terms & conditions, it may result in a monetary refund to you or travel credits to use in the future. The refund/credits will less any fees charged by us under our terms and conditions, and by the Cruise Company, airlines, local suppliers or Third party travel provider’s terms and conditions that you agreed with.

Our fee may cost up to 10% of the total price that you have paid for your Travel Product to Cruise Company, Airlines, or Third Party Travel Provider.

Please check with your travel agents/ our consultant before cancelling or amending a Travel Product in these circumstances as some Cruise Company, Airlines, Local Suppliers or Third Party Travel Providers may charge cancellation fees up to 100% of the Travel Product’s prices as per their terms and conditions.

  1. RESPONSIBILITY

Tweet World Travel only acts as an agent for the Suppliers, and sell various travel related products as agent on behalf of, numerous transports, accommodation and other service providers, such as airlines, coach, rail and cruise line operators, as well as all other wholesalers.

Tweet World Travel acts as a co-ordinator for all persons taking these tours in the making of all arrangements for transportation, cruising, touring, sightseeing and hotel accommodation. Our obligation to you is to make travel bookings as your agent on your behalf and to arrange relevant contracts between you and travel service providers. All bookings are subject to the terms and conditions and limitations of liability imposed by each Supplier. It is important for you to obtain and read the applicable Supplier’s terms and conditions as they may limit or exclude their liability to you.

Tweet World Travel does not own, manage, control or operate any transportation vehicle, any hotel or restaurant or any other supplier of services. All receipts, vouchers and tickets are issued subject to the terms and conditions specified by the Supplier and all services are subject to the laws of the country where the services are provided.

Tweet World Travel has no control over, or liability for, the services provided by third parties. We do not control the manner of the Suppliers. We disclaim and will be exempt from liability for anything to do with the supply of such Products.

All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these service providers. Your legal rights in connection with the provision of travel services are against the specific provider and, except to the extent a problem is caused by fault on our part, are not against us. Specifically, if for any reason any travel service provider is unable to provide the services for which you have contracted; your rights are against that provider and not against us.

  1. LIABILITIES

Tweet World Travel (herewith called the Company) acts as a co-ordinator for all persons taking these tours in the making of all arrangements for transportation, cruising, touring, sightseeing and hotel accommodation. The Company does not own, manage, control or operate any transportation vehicle, any hotel or restaurant, any ship or any other supplier of services. All vouchers and tickets issued are subjected to the terms and conditions specified by the supplier and all services are subjected to the laws of the country where the services are provided.

Unforeseeable circumstances such as force majeure, adverse weather, flight rescheduling, hotel overbooking and faults with transportation or road conditions may also have an effect on the tour itinerary after the commencement date. Any decision made in respect of cruise/tour services by independent suppliers, cruiseline operators or airlines to re-route or amend the itinerary due to any of the above or similar circumstances is at the discretion of the cruise/tour service provider. Tweet World Travel shall not be liable for any claim whatsoever arising from such events. We strongly urge all customers to undertake a high level of personal responsibility in order to ensure that possessions, equipment and personal documents are closely monitored and protected at all times. We also strongly advise all customers to purchase appropriate travel insurance to protect you from financial loss and personal injuries in the event of an emergency.

You acknowledge and agree that there are inherent risks involved in participating in the cruise/tour and other activities, including without limitation of possible contact with native flora/fauna, local residents, unforeseen events (force majeure) and travel in remote locations.

By making a booking, you agree to accept all risks associated with the cruise/tour and other activities. You agree to unconditionally release us from all liability, including without limitation in contract and in tort, for any cause or action, including any injury, damage, loss, cost, delay, additional expense or inconvenience caused directly or indirectly as a result of the inherent risks associated with the tour, or any force majeure events or other events which are beyond our control, including but not limited to war, civil disobedience, terrorism, insurrection, accident, explosion, sickness, epidemic, pandemic, fire, floods, severe weather, acts of God, acts of Government, alteration or cancellation of scheduled air services, accidents to or failure of machinery or equipment or industrial action.

If we or our service providers are affected in any way by a force majeure event, we may in our discretion vary or cancel any itinerary or arrangement in relation to the tour as we consider necessary, without incurring any liability to you.

Each service provider is responsible for the part of the cruise/tour and activities it conducts. Service providers are not our agents or employees and are not under our direct control. We therefore do not warrant the performance of any service provider. We do not accept, and you release us from, all liability for any injury, loss, damage, costs or expenses, including without limitation any property damage or personal injury, that you may suffer which arises out of any act or omission of a service provider or operator who provides services in connection with your tour. Any claim that you may have in relation to a service provider should be raised directly with that service provider.

You are responsible for any injury, loss, damage, costs or expenses arising through your own fault. You agree to indemnify us against all actions, proceedings, claims, demands, expenses and costs (including legal costs on a full indemnity basis and whether incurred by or awarded against us) as a result of, or arising in relation to, whether directly or indirectly, your participation in the tour or any act or omission by you in relation to the tour.

To the extent permitted by law, we do not accept any liability in contract, or otherwise for any injury, damage, loss (including consequential loss), delay, additional expenses or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over which we have no direct control. We do not accept any liability for any loss (including consequential loss or any associated costs) caused in case a third party provider becomes insolvent and goes out of business. Any payment already made to the third party provider in such case might be unrecoverable, and no refund will be made.

Under circumstances where our liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the remedies required of us under applicable law (including the Australian Consumer Law). This liability clause is subject to your rights under the Australian Consumer Law and nothing in these terms and conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010 (Cth).

  1. AGENT RESPONSIBILITIES

It is the travel agents’ responsibility to ensure that all invoice, itinerary details and documentation issued by Tweet World Travel are received and correct and that the customer is aware of amendment and cancellation conditions and other clauses in these Booking Terms & Conditions. Travel agents are also responsible to pass on Tweet World Travel’s Terms & Conditions by the time clients make the booking.

After a booking is made, travel agents need to send a scan copy of the travellers/passengers’ passport together with a Passenger Information Form. If these required documents are not received within 3 working days, the respective booking will be void.

Travel voucher will be issued and sent to travel agents from 15 -30 days prior to departure. Make sure the travellers have obtained our travel voucher before travelling.

If the traveller travels without our provided travel voucher, they might be denied embarking/joining our services. It is your responsibility to contact us or your travel agents to obtain all necessary travel documents. It is the travel agents’ responsibility to collect our travel vouchers and any necessary documents and provide that to the travellers.

Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking/your customers’ booking. If there are any unbooked services / mistakes, you have to contact us or your travel agents immediately to rectify. Once the traveller already embarks our cruise or join our tour at the destination, we are not liable for any unbooked services / mistakes.

It is the travel agents’ responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.

Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.

  1. CLIENT RESPONSIBILITIES

If your domestic and international flights are not arranged by Tweet World Travel, it is your responsibility to advise us your departure and arrival time, or any changes or delays you might encounter.

If you do not notify us in a timely manner, your arranged Airport Transfer Service is not responsible for any missed pick up in those circumstances. If you arrive on a delayed flight and miss your allocated pick up, you will need to make alternative arrangements at your own expense.

If no notification is received from you or your agent, your arranged Airport Transfer Service will pick you up as scheduled and attempt to wait for your scheduled arrival up to 2 hours. If your delay is longer than this waiting period you will have to make alternative arrangements at your own expense.

If you book our services through a travel agent, make sure you collect your travel voucher and any other necessary documentations included (e.g. visa) 7 day prior to departure. You are responsible to check all details and documents are correct for your booking.

It is the customers’ responsibility to ensure that all invoice, itinerary details and documentation issued by Tweet World Travel are received and correct and that the customer is aware of amendment and cancellation conditions and other clauses in these Booking Terms & Conditions. You acknowledge that you fully understand and agree to Tweet World Travel’s Terms & Conditions by the time of booking.

After a booking is made, customers need to send a scanned copy of the travellers/passengers’ passport together with a Passenger Information Form. If these required documents are not received within 3 working days, the respective booking will be void.

Travel voucher will be issued and sent to the customers from 15 -30 days prior to departure. Make sure all travellers have obtained our travel voucher before travelling.

If the traveller travels without our provided travel voucher, they might be denied embarking/joining our services. It is your responsibility to contact to obtain all necessary travel documents.

Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking. If there is any unbooked services / mistakes, you have to contact us or your travel agents immediately to rectify. Once the traveller already embarks our cruise or join our tour at the destination, we are not liable for any unbooked services / mistakes.

It is the customer’s responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.

Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.

  1. PASSPORTS & VISAS

All travellers must have a valid passport for international travel and most countries require at least 6 months validity from the date of return and some countries require a machine-readable passport. When assisting with an international travel booking, we will assume that all travellers on the booking have a valid Australian passport. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. It is your sole responsibility if any fines, penalties, payments or expenditures incurred as a result of such documents not satisfying the requirements of those authorities.

If your visas are included in our package and we act on your behalf to apply for the visas, all necessary documents relating to your visa application will have to be provided to us at least 30 days before your departure. If you fail to provide the necessary documents before 30 days prior to your departure, we will not be held liable for your visa application. And the visa fee included in our package is not refundable in any circumstances.

If you still require us to assist with visa application in less than 30 days before your departure date, an additional fee will be required for urgent visa processing.

It is the customer’s/travel agent’s responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.

Visa and other entry and exit conditions (such as currency, customs and quarantine regulations) change regularly. Contact the nearest Embassy or Consulate for up-to-date information.

  1. HEALTH

Please ensure that you are aware of any health requirements and recommended precautions relevant to your travel, and ensure that you carry all necessary vaccination documentation. In some cases, failure to present required vaccination documentation may deny your entry into a country. We recommend that you consult with your local doctor or health specialist before commencing your travel. General health advice for the destination you wish to visit is also available from the Department of Foreign Affairs and Trade.

The customers/travel agents also acknowledge and agree that:

  • All persons are fit and physically able to partake unaided in their chosen activities/packages/tours /cruise etc. as outlined in the itinerary.
  • All parties acknowledge the physical demands and hazards involved in the tour or cruise they will be undertaking and have chosen to participate at their own risk.
  • It is your responsibility to notify us of any dietary requests/requirements. we will do our best to meet your request/requirements, however, cannot guarantee that it can always be accommodated.
  • All parties understand that any medical or dietary information provided to us does NOT, under any circumstances, make Tweet World Travel liable if a particular condition exacerbates while on tour or cruise which might affect their ability to participate in any portion of the tour or cruise
  • Our products DO NOT include Travel Insurance. We strongly recommend that you purchase travel insurance for your trip.
  • You need to provide us your Travel Insurance details upon booking, or at least before 30 days prior to your departure. If you do not have travel insurance prior to your departure, we retain the rights to refuse boarding/joining our tours or cruises. We might refund / provide travel credits for you, less any unrecoverable fees including but not limited to admin fees, visas fees, other suppliers’ cancellation fees. We won’t be held liable for any costs associated with this matter.
  1. TRAVEL INSURANCE

Our products DO NOT include Travel Insurance. Travel insurance is not included in our tours, cruises, day tours, private tours, group tours, transfers, and any of our packages.

For your protection, we strongly recommend that you purchase comprehensive travel insurance for your travel arrangements (without limitation) that include coverage for medical expenses, loss of luggage, cruise, land content and airfare charges that may occur. We are an authorised representative of CoverMore Travel Insurance Services.

We can provide you with general information about the travel insurance options available to you. If you decline travel insurance, you will be required to sign an indemnity statement/disclaimer.

You need to provide us your Travel Insurance details upon booking, or at least before 30 days prior to your departure. If you do not have travel insurance prior to your departure, we retain the rights to refuse boarding/joining our tours or cruises. We might refund / provide travel credits for you, less any unrecoverable fees including but not limited to admin fees, visas fees, other suppliers’ cancellation fees. We won’t be held liable for any costs associated with this matter.

  1. TRAVEL DOCUMENTS

Travel documents include, but are not limited to, airline tickets, visas, hotel vouchers, tour vouchers or any other document used to confirm an arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions including (without limitation being non-refundable, no-date changeable and subject to cancellation and/or amendment fees.

Travel documents cannot be transferred to another person to use. All airline tickets must be issued in the name of the passport/photo identify holder. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings.

Travel voucher will be issued and sent to customers/travel agents from 15 -30 days prior to departure. Make sure the travellers have obtained our travel voucher before travelling.

If the travellers travel without our provided travel voucher, they might be denied embarking/joining our services. It is your responsibility to contact us or your travel agents to obtain all necessary travel documents. If our services are booked by the travel agents, it is the travel agents’ responsibility to collect travel vouchers and any necessary documents and provide that to the travellers.

Please make sure you read and understand the travel vouchers, and that the travel voucher matches your booking/your customers’ booking. If there is any unbooked services / mistakes, you have to contact us or your travel agents immediately to rectify. Once the traveller already embarks our cruise or join our tour at the destination, we are not liable for any unbooked services / mistakes.

It is the customers/travel agents’ responsibility to make sure that the travellers have the valid visas and/or correct visa type to enter the destination country they are travelling to. Travellers might need to present the visas at multiple checkpoints and may be refused to fly out of their countries, if the visa documents cannot be presented. If such event occurs, we won’t be liable and the travellers will be deemed as “no-show”. The respective tour/cruise booking will be cancelled with the applicable cancellation charge.

  1. PUBLICITY

When you book with Tweet World Travel, you agree that we may use images of you taken during the trip and any comments made in writing or in video by you regarding the trip, without recourse to you and without compensation to you, for publicity and promotion purposes only through whatever medium we choose.

If you do not want your images to be displayed, you have to advise us in writing at the time of booking, or when you collect your travel documents.

  1. PRIVACY

Tweet World Travel collects information about you (including health information where necessary) to process your travel arrangements, facilitate your participation in loyalty programs and conduct marketing activities and market research. If the information is not provided, we may not be able to make travel arrangements for you. We may disclose your personal information to our related companies, carriers, travel service providers, organisations which provide services to you.

For our full Privacy Policy, see link: https://b2b.tweetworldtravel.com.au/privacy-policy

  1. GOVERNING LAWS

If any dispute arises between you and Tweet World Travel, the laws of Australia will apply.

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